Simple, Lovable Communication
A purpose-built SMS platform for the insurance industry to deliver simple, lovable protection by enhancing the way carriers and policyholders communicate.
Why Hi Marley
We understand that insurance economics are a little different from other industries. Hi Marley creates solutions that help you achieve success across the three most important dimensions that drive those economics.
Customers are Wowed
Communication policyholders want. A continuous stream of timely communication builds trust and loyalty to improve customer satisfaction and retention.
Claims Reps are Happy and Engaged
Make claims adjusters jobs easier to build better policyholder relationships. Eliminate phone tag and increase job satisfaction to drive claim resolutions.
Carriers See Financial Results
Streamlined communication offers faster time to resolution, improved productivity and reduced claims leakage. Improve outcomes with advanced and sentiment analytics.
A big part of our decision was that the team at Hi Marley understands claims and the insurance business, whereas others just didn’t get it.
100 fewer calls per claim rep per month when using Hi Marley
Hi Marley is easy to implement, is user-friendly and in the first few weeks is already reducing processing time in both underwriting and claims. Our employees are loving it, too!
“The built-in translation tool eliminates the time and expense of adding translators to the process.”
Texting has become a de facto form of communication for many of us and our customers; we recognized an opportunity to more efficiently and effectively communicate with them in a way they prefer.
86% of people said texting is their primary method of electronic communication.
Hi Marley’s translate feature enables my entire team to communicate with insureds. Time-saving, financially efficient and a smoother process for end-customers and our team members.
“We had a large base of insureds where English was not their preferred language and scheduling time with a translator was a challenge.”
Hi Marley has significantly improved our claims handling process. Communicating with our customers is now simple and direct. I’m especially pleased with how quickly our staff has embraced this technology.
By using Hi Marley, Quincy Mutual Group found that total claims settled two days faster and call activity decreased by over 10%
The Hi Marley Insurance Cloud
Insurance is complicated and complex. The Hi Marley Insurance Cloud helps manage piecemeal conversations between customers, carriers and service providers through omni-party communication. We create an integrated customer experience across claims, service and sales that improves resolution time and customer satisfaction. Communication is streamlined from start to finish.
Hi Marley Insurance Cloud Highlights
Hi Marley makes it simple for your policyholders to contact you via text, eliminating phone tag and communication inefficiencies. You deliver simple, lovable protection. Your customers gain a trusted friend in their pocket.
Hi Marley is a trusted contact in your policyholders’ pockets. Be there through your policyholders’ life adventures, ensuring they have help when they need it most.
Speak Their Language
Hi Marley’s translation tool allows your policyholders to communicate in the language of their choice. Eliminate translation complexity and translator service expenses.
A Solution for Insurance
Hi Marley is built for the insurance industry by people who know and love insurance. We understand the complexities of the industry and created Hi Marley to ease these complexities.
Improve the Conversation
Use Hi Marley’s analytical insights to understand how your customers feel. You’ll see sentiment rank orders, capture five-star reviews and see individual and team performance.
Everywhere Your Team Needs to Be
Eliminate phone tag. With the Hi Marley mobile app, field adjusters are alerted to new tasks, get up to speed quickly and log conversations as they happen.
Hi Marley is the platform for the insurance ecosystem. Bring your network into the conversation for faster time to resolution and more satisfied customers.
Many companies have core values, but at Hi Marley our team lives by them. Be Humble, Max Courage and Ubuntu are the drivers behind what we do and how we behave.
To empower insurance to communicate simply, build trust and protect what people love. The insurance industry can be misunderstood and mistrusted. Communication is at the heart of the claims process, but unfortunately 30% of policyholders switch insurance carriers due to a poor experience. We want to change this by making insurance lovable one claim at the time.
Our SMS platform empowers insurance providers to protect people, simply. Policyholders live their life with the confidence they are protected, simply by having open communication with their insurance provider wherever and whenever they need it.
Core to Hi Marley's success and happiness is our team. We celebrate each other's victories in and outside of work, respect each other as individuals and professionals and value ideas over hierarchy. Opinions, thoughts and professional growth matter to all of us.
Improving Communication Across Multiple Lines of Insurance