Coverage for Every Customer
With Hi Marley Service, policyholder needs are handled quickly and effortlessly, without voice menus, long holds or phone tag. Carriers and agents communicate when and how their customers want, getting people back to the things that are important to them.
- Service-specific message templates and workflows
- Triage bot for parsing and routing inbound messages
- Service queues with push/pull agent allocation
- Personalized outbound notifications – policy renewals, billing issues, confirmations and more
- Service dashboards and benchmarks
Benefits of Hi Marley Service
Faster, easier means of asking questions or making account updates and policy changes.
Reduced call volume, especially during peaks, and redirects to cost-efficient channels.
Insights into account issues, customer sentiment, cycles times and more used to refine approaches.