Hi Marley Service

A Solution Delivered on the Hi Marley Insurance Cloud

More convenient customer support for policy changes, coverage questions and more.

Coverage for Every Customer
Service Need

With Hi Marley Service, policyholder needs are handled quickly and effortlessly, without voice menus, long holds or phone tag. Carriers and agents communicate when and how their customers want, getting people back to the things that are important to them.

Feature highlights:

  • Service-specific message templates and workflows
  • Triage bot for parsing and routing inbound messages
  • Service queues with push/pull agent allocation
  • Personalized outbound notifications – policy renewals, billing issues, confirmations and more
  • Service dashboards and benchmarks

Benefits of Hi Marley Service

Customer Convenience

Faster, easier means of asking questions or making account updates and policy changes.

Lower Costs

Reduced call volume, especially during peaks, and redirects to cost-efficient channels.

Process Improvement

Insights into account issues, customer sentiment, cycles times and more used to refine approaches.

Policyholders are delighted, customer service reps’ jobs are easier and customer retention risk is mitigated.

See how Hi Marley can work for you.