Quincy Mutual Group Sees 10% Fewer Phone Calls by Launching Hi Marley’s Communication Platform
Quincy Mutual Implements the AI-enabled Texting Platform to Improve Workflow for Auto and Property Claims
Quincy, MA – November 5, 2019 – Quincy Mutual Group adopts next-generation business technology to elevate customer service through seamless text messaging.
Property and Casualty insurer Quincy Mutual Group started using Hi Marley in late July with a goal of creating an enhanced customer experience for claims handling. After seeing strong results from the trial, they have deployed the platform to their Claim teams and found that total loss claims settled 2 days faster and call activity decreased by over 10 percent.
Tom Harris, President and COO of Quincy Mutual Group said, “Hi Marley has significantly improved our claims handling process. Communicating with our customers is now simple and direct. I’m especially pleased with how quickly our staff has embraced this technology.”
Hi Marley’s AI-enabled texting platform allows Quincy Mutual Group to reach insureds wherever they are, whenever they need help.
Mike Greene, CEO of Hi Marley, shared, “Quincy Mutual Group was such an exciting client to watch through their pilot and we could not be more excited about their official launch. Their results and commitment to drive a better customer experience are why we created Hi Marley in the first place.”
About Quincy Mutual Group
Quincy Mutual, founded in 1851, offers a full range of insurance products to protect the property and liability needs of individuals and businesses. These products are offered through more than 500 Independent Insurance Agents located throughout the New England states as well as New York. Learn more at www.quincymutual.com.
About Hi Marley
Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.