MMG Insurance knew that customers wanted the option to communicate via text messaging. The Hi Marley Insurance Cloud enables MMG to fill that void with an intelligent communication platform built for the claims ecosystem.

With text messaging, Plymouth Rock offers proactive, compassionate and scalable CAT communication to policyholders.

Ohio Mutual Insurance Group increases efficiencies and meets customer demand for innovative communication with text messaging. As a result, it improves customer satisfaction scores and improves efficiency for auto and property claims.

Hi Marley helps FedNat amplify its exceptional customer experience through text messaging in a seamless and modern way. Text messaging enables the claims staff to communicate with insureds and providers typically involved in a claims process within a singular conversation.

Having access to unique Hi Marley capabilities beyond texting, like translation, Encova creates a frictionless and delightful customer relationship, driving efficiency and improved customer service.

Early Hi Marley adopter, Merchants Insurance Group, continues to improve policyholder and employee satisfaction across all personal and commercial lines. With such a longstanding partnership, Merchants has seen Hi Marley evolve, offering new features and functionalities that enhance customer and employee satisfaction over the years.

Farm Bureau Insurance of Michigan went live with Hi Marley for their Auto Physical Damage claims, bridging the conversation between insureds and the entire insurance ecosystem and furthering its dedication to innovation and customer loyalty.

During Hurricane Florence, Bankers used texting to establish contact and share mitigation tips before the storm, reach out to those affected and handle property claims after the storm. After seeing significant value in Hi Marley during hurricane season, Bankers expanded their use of Hi Marley with a homeowners self-inspection program.

Trexis Insurance integrated Hi Marley into its Auto Claims team to improve workflows for its representatives. Trexis could service multi-lingual customers through Hi Marley’s translation capabilities, reducing cycle times and improving responsiveness and engagement with customers.

QBE North America, the first carrier to integrate the Hi Marley Insurance Cloud with its core insurance system, demonstrates the company’s dedication to customer service during California wildfires and beyond.

The Hi Marley Insurance Cloud and Marley Mobile enable Heartland Farm Mutual to offer customers more communication options. Hi Marley’s platform supports Heartland’s team in providing a superior customer experience through fast contact, improved settlement time and increased visibility into the details around settlements.

Electric Insurance added the Hi Marley Insurance Cloud to its claim process and found immediate, enthusiastic acceptance by claimants and vendor communications regarding homeowner claims.

The Hi Marley Insurance Cloud improves Quincy Mutual’s auto and property claims workflow. The Hi Marley Insurance Cloud allows Quincy Mutual Group to reach insureds wherever they are, whenever they need help.

Streamlining communications with Hi Marley, Conifer Insurance leverages the translation feature to enable faster resolution, reduces phone tag by offering a direct line of contact and improves the bottom line.

SMS messaging helps Plymouth Rock expedite claim resolution and provide responsive customer service. Adjusters appreciate the increased flexibility since adding text messaging as a communication option. Hi Marley has helped Plymouth Rock scale quickly and efficiently, while delivering exceptional service.