Press Release

Hi Marley and Copart Announce Strategic Partnership to Support Auto Insurers

This partnership brings innovation to the auto total loss process with increased efficiencies for carriers and improved experiences for policyholders.

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Video

The Hi Marley Collaboration Hub

Navigating the insurance industry’s complexities requires collaboration internally with your organization and externally with your customers and third-party service providers. With Hi Marley’s collaboration features, carriers reduce complexity, interaction cycle times and communication churn across claims and service workflows.

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Press Release

New Report Exposes Communication Inefficiencies in Auto Total Loss

Hi Marley offers research, data and expertise to help carriers reduce friction, lower costs and improve customer experience in total loss claims, from FNOL through payment.

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Video

The Value of Time to First Contact

Learn why efficient communications and responsiveness, including time to first contact or how long it takes for an adjuster to contact and insured after they file a claim significantly impacts cost savings, process efficiencies and customer satisfaction.

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Data Sheet

Hi Marley’s Intelligent Translation Feature

Easily break down barriers and communicate across languages to solve claims faster.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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Resource Center

Case Study
ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities
Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections, and sending and receiving media files, and with the addition of Coaching Capabilities with insights across all levels, ACG enhances member service and productivity.
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Case Study
Westfield Integrates One Inc and Hi Marley to Create One Unified Conversation
Westfield worked with One Inc and Hi Marley to build an integration allowing adjusters to initiate payment through their claims system of record and consolidate all text messages into one conversation, saving cycle time, increasing efficiency and improving the claims experience.
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Case Study
Preferred Mutual Partners with Hi Marley to Adapt to Customers’ Evolving Communication Needs
Preferred Mutual Insurance Company partnered with Hi Marley to provide its customers and employees with communication options. The platform also transforms adjusters’ day-to-day responsibilities for improved outcomes.
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Case Study
Chesapeake Employers Insurance is Transforming Workers’ Comp Claims with Hi Marley
Chesapeake Employers Insurance, Maryland's largest writer of workers' compensation insurance, partnered with Hi Marley to offer injured workers a faster, more convenient way to communicate with their insurance provider.
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Case Study
NLC Insurance Partners with Hi Marley to Offer More Communication Options
NLC is providing more options to satisfy its policyholders’ shifting communication preferences to make claims experience easier, more reliable and more convenient.
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Case Study
New Mexico Mutual Strengthens Connections and Service for Multi-Lingual Customers
New Mexico Mutual partners with Hi Marley to break down communication barriers using language translation and modernize the workers’ comp claims experience.
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Case Study
MPIUA Streamlines the Claims Experience with Hi Marley
MPIUA implemented the Hi Marley Insurance Cloud to streamline the claims experience and provide the highest level of customer service for its policyholders. Learn how through integration and automation, the carrier achieved 6X growth in cases and 70 percent opt-in rate.
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Case Study
Following Success in Claims, Plymouth Rock Assurance Expands Use of Hi Marley
Plymouth Rock claims had tremendous success with Hi Marley, and the service team wanted to build on that success. The carrier leveraged text messaging to communicate with policyholders when, where and how they wanted while increasing efficiencies and overall satisfaction.
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Case Study
AF Group Companies Bring Empathy and Innovation to Workers’ Compensation with Hi Marley
Hi Marley and AF Group’s workers’ compensation subsidiaries partnership simplifies, modernizes and accelerates the claims process for insureds, injured workers and agent partners.
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Case Study
With the Hi Marley Insurance Cloud, AFR Insurance Improves the Claims Experience
With the Hi Marley Insurance Cloud, AFR Insurance delivers better service, improves documentation, streamlines communication with policyholders of all ages and resolves claims faster.
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Case Study
MMG Innovates to Offer an Exceptional Claims Experience
MMG Insurance knew that customers wanted the option to communicate via text messaging. The Hi Marley Insurance Cloud enables MMG to fill that void with an intelligent communication platform built for the claims ecosystem.
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Case Study
Plymouth Rock Uses Hi Marley to Handle Thousands of Claims in Hurricane Ida Aftermath
With text messaging, Plymouth Rock offers proactive, compassionate and scalable CAT communication to policyholders.
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Case Study
FedNat Home Insurance Improves Internal Process Efficiencies and Customer Satisfaction
Hi Marley helps FedNat amplify its exceptional customer experience through text messaging in a seamless and modern way. Text messaging enables the claims staff to communicate with insureds and providers typically involved in a claims process within a singular conversation.
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Case Study
Encova Insurance Decreases Cycle Times and Increases Customer Satisfaction with Text Messaging
Having access to unique Hi Marley capabilities beyond texting, like translation, Encova creates a frictionless and delightful customer relationship, driving efficiency and improved customer service.
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Case Study
Merchants Insurance Group Enhances Customer Service with the Hi Marley Insurance Cloud
Early Hi Marley adopter, Merchants Insurance Group, continues to improve policyholder and employee satisfaction across all personal and commercial lines. With such a longstanding partnership, Merchants has seen Hi Marley evolve, offering new features and functionalities that enhance customer and employee satisfaction over the years.
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Case Study
Farm Bureau Insurance of Michigan Provides Customers with Seamless Communication Options
Farm Bureau Insurance of Michigan went live with Hi Marley for their Auto Physical Damage claims, bridging the conversation between insureds and the entire insurance ecosystem and furthering its dedication to innovation and customer loyalty.
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Case Study
Bankers Insurance Uses the Hi Marley Insurance Cloud Across Lines of Business
During Hurricane Florence, Bankers used texting to establish contact and share mitigation tips before the storm, reach out to those affected and handle property claims after the storm. After seeing significant value in Hi Marley during hurricane season, Bankers expanded their use of Hi Marley with a homeowners self-inspection program.
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Case Study
Trexis Insurance Improves Engagement by Communicating in Customers’ Preferred Language
Trexis Insurance integrated Hi Marley into its Auto Claims team to improve workflows for its representatives. Trexis could service multi-lingual customers through Hi Marley’s translation capabilities, reducing cycle times and improving responsiveness and engagement with customers.
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Case Study
QBE North America Enhances Claims Service for Customers with Text Messaging
QBE North America, the first carrier to integrate the Hi Marley Insurance Cloud with its core insurance system, demonstrates the company’s dedication to customer service during California wildfires and beyond.
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Case Study
Heartland Farm Mutual Simplifies and Streamlines the Customer Experience
The Hi Marley Insurance Cloud and Marley Mobile enable Heartland Farm Mutual to offer customers more communication options. Hi Marley’s platform supports Heartland’s team in providing a superior customer experience through fast contact, improved settlement time and increased visibility into the details around settlements.
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Case Study
New Texting Capability Drives Significant Service Enhancements at Electric Insurance Company
Electric Insurance added the Hi Marley Insurance Cloud to its claim process and found immediate, enthusiastic acceptance by claimants and vendor communications regarding homeowner claims.
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Case Study
With Hi Marley, Quincy Mutual Experiences Fewer Phone Calls and Settles Claims Faster
The Hi Marley Insurance Cloud improves Quincy Mutual’s auto and property claims workflow. The Hi Marley Insurance Cloud allows Quincy Mutual Group to reach insureds wherever they are, whenever they need help.
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Case Study
Conifer Insurance Offers More Options to Meet Customers’ Preferences
Streamlining communications with Hi Marley, Conifer Insurance leverages the translation feature to enable faster resolution, reduces phone tag by offering a direct line of contact and improves the bottom line.
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Case Study
Plymouth Rock Assurance Drives Value Internally and Externally with Hi Marley
SMS messaging helps Plymouth Rock expedite claim resolution and provide responsive customer service. Adjusters appreciate the increased flexibility since adding text messaging as a communication option. Hi Marley has helped Plymouth Rock scale quickly and efficiently, while delivering exceptional service.
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