Video

The Value of Time to First Contact

Learn why efficient communications and responsiveness, including time to first contact or how long it takes for an adjuster to contact and insured after they file a claim significantly impacts cost savings, process efficiencies and customer satisfaction.

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White Paper

Deliver a Better Claims Experience by Uncovering Frequently Asked Questions

Uncover policyholders’ most frequently asked questions, who they involve and how to get ahead of these inquiries.

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Data Sheet

The Hi Marley Collaboration Hub

Create simple, unified conversations across the entire insurance ecosystem.

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Video

Modernizing the Claims Payment Process with the Hi Marley and One Inc Integration

Through this integration, carriers will be empowered by improved processing times from claim intake through payment​, faster claim payouts​, increased customer satisfaction and retention through ease of service​ and more!​

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Data Sheet

Hi Marley’s Intelligent Translation Feature

Easily break down barriers and communicate across languages to solve claims faster.

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Ebook

How to Transform 4-Star Experiences Into 5-Star Experiences

Discover the elements of the claim process that make an impression and help insurance carriers achieve perfect customer satisfaction scores

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White Paper

Metrics that Matter: Unlocking the Value in “Time to First Contact”

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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