How to Reduce Customer Churn & Improve Employee Performance with Coaching
Hear from experts at Hi Marley and ACG's Lori Pon how carriers can empower their employees with AI-enabled Coaching capabilities. Respond with empathy, stay focused on customer conversations that require timely responses and prevent service or claims interactions from escalating into poor customer experiences.
Committed to Exceptional Service for 125 years, MMG Insurance Continues to Innovate the Customer Experience with Hi Marley
MMG Insurance knew that customers wanted the option to communicate via text messaging. The Hi Marley Insurance Cloud enables MMG to fill that void with an intelligent communication platform built for the claims ecosystem.
Metrics that Matter: Unlocking the Value in “Time to First Contact”
We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.
What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims
Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.
Hi Marley Named to the 2022 CB Insights Insurtech 50 List
The list is a collection of the 50 most promising private insurtech companies across the globe, and recognizes Hi Marley for driving efficiencies and better customer experiences in insurance.
