White Paper

Metrics that Matter: Unlocking the Value in “Time to First Contact”

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

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Data Sheet

Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights

Tailored performance insights and AI-driven alerts empower employees with real-time notifications to improve the customer experience.

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Press Release

Hi Marley Named to the 2022 CB Insights Insurtech 50 List of Most Innovative Insurtech Startups

Hi Marley is recognized as one of the 50 most promising private insurtech companies across the globe from a pool of over 2,000 companies.

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Webinar

Lessons from Hurricane Ida on Proactive, Compassionate and Scalable CAT Communication

P&C carriers must be prepared for an influx of CAT claims in the blink of an eye. Plymouth Rock’s Director of Analytics, Tony Ranauro, shares CAT communications lessons learned during Hurricane Ida, including the importance of fast communication.

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Press Release

Hi Marley Announces Formation of Insurance Advisory Council to Support Platform Innovation and Growth

The Council will guide and inform Hi Marley’s product and go-to-market strategies with background in claims, customer experience, innovation and technology. Their expertise also includes industry suppliers who offer products and services to carriers enabling them to deeply understand the pain points and priorities.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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Press Hit

The Customer Experience Overhaul In Insurance

Mike Greene, Co-founder and CEO of Hi Marley, shares how the insurance industry is changing for the better, what the newfound focus on customer experience means for carriers and policyholders alike and the important role technology plays (think: improved communication, smarter use of data and analytics, and more).

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Resource Center

Case Study
Farm Bureau Insurance of Michigan Provides Customers with Seamless Communication Options
Farm Bureau Insurance of Michigan went live with Hi Marley for their Auto Physical Damage claims, bridging the conversation between insureds and the entire insurance ecosystem and furthering its dedication to innovation and customer loyalty.
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Press Hit
Time to First Contact Weighs Heavily on Claims Satisfaction
Property Casualty 360
Recent research from Hi Marley found that the highest-performing claims adjusters make first contact with claimants within three minutes at least half of the time, and with 80% of claimants within 3.5 hours. In contrast, the lowest-performing claims adjusters take around 43 hours or more to make first contact in 50% of their cases.
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Press Hit
Guidewire Promotes Eight PartnerConnect Solution Partners
Guidewire
Guidewire announced that eight Solution partners have been promoted within the PartnerConnect Solution Alliance Program for their contributions serving mutual customers. Guidewire’s solution ecosystem is the largest in the P&C industry, with over 150 solution partners providing over 170 integrations in the Guidewire Marketplace.
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Press Hit
Hi Marley Research Finds Insurers, Adjusters Should Prioritize Communication, Touts Importance of Insurer FNOL Control
Repairer Driven News
New research conducted by Hi Marley found that insurance adjusters who engage with customers quickly at the start of the claim are more likely to take an empathetic approach, provide timely service and sustain excellent communication throughout the claims process.
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White Paper
Metrics that Matter: Unlocking the Value in “Time to First Contact”
We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.
View Now
Infographic
Why Carriers Should Prioritize Responsiveness
Consumer expectations are changing. Carriers must be responsive or risk losing their customer base. Learn why insurance carriers who prioritize responsiveness will increase customer satisfaction and cost savings and hear directly from Hi Marley customers who use the collaboration platform to communicate and provide timely service to their policyholders. 
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Press Release
New Research Uncovers the Importance of Fast Time to First Contact for P&C Claims
We analyzed customer data tied to a representative sample of 100 high caseload adjusters from across Hi Marley’s carrier partners, and found that Time to First Contact is a strong indicator of adjusters’ overall attention to customer service.
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Press Hit
2022 Hurricane Season Insurance Report
Insurance Quotes
The National Oceanic and Atmospheric Administration estimates a “65% chance of an above-normal season, a 25% chance of a near-normal season and a 10% chance of a below-normal season” for the 2022 Atlantic hurricane season. Mark Snyder dives into what that means for insurers (and homeowners).
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