White Paper

Metrics that Matter: Unlocking the Value in “Time to First Contact”

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

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Data Sheet

Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights

Tailored performance insights and AI-driven alerts empower employees with real-time notifications to improve the customer experience.

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Press Release

Hi Marley Named to the 2022 CB Insights Insurtech 50 List of Most Innovative Insurtech Startups

Hi Marley is recognized as one of the 50 most promising private insurtech companies across the globe from a pool of over 2,000 companies.

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Webinar

Lessons from Hurricane Ida on Proactive, Compassionate and Scalable CAT Communication

P&C carriers must be prepared for an influx of CAT claims in the blink of an eye. Plymouth Rock’s Director of Analytics, Tony Ranauro, shares CAT communications lessons learned during Hurricane Ida, including the importance of fast communication.

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Press Release

Hi Marley Announces Formation of Insurance Advisory Council to Support Platform Innovation and Growth

The Council will guide and inform Hi Marley’s product and go-to-market strategies with background in claims, customer experience, innovation and technology. Their expertise also includes industry suppliers who offer products and services to carriers enabling them to deeply understand the pain points and priorities.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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Press Hit

The Customer Experience Overhaul In Insurance

Mike Greene, Co-founder and CEO of Hi Marley, shares how the insurance industry is changing for the better, what the newfound focus on customer experience means for carriers and policyholders alike and the important role technology plays (think: improved communication, smarter use of data and analytics, and more).

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