BostInno’s 2022 Inno on Fire
This year’s Inno on Fire companies were selected based on nominations you sent in. These companies have demonstrated their success in raising funds, launching new products, bringing in new customers, growing their Boston footprint and supporting the local community and innovation ecosystem.
Central Insurance Partners with Hi Marley to Provide Personalized, Friendly and Efficient Customer Service
A key to Central’s success for over 145 years is its commitment to never compromising on quality, providing superior performance and pursuing continual improvements. With Hi Marley, Central Insurance can stay on top of changing industry trends and offer its policyholders more communication options that meet their needs while streamlining operations and ultimately reducing cycle times.
Majority of Survey Respondents Not Happy with Carrier Claim Process Explanations
Repairer Driven News
Hi Marley analyzed thousands of four-star claim survey responses in its database and identified 1,300 claims in which policyholders relayed issues that, had they been handled differently, would’ve resulted in a higher rating. Of those, 95% fell into just four categories.
New Research Reveals What Factors Can Turn a Four-Star Experience into a Five-Star Experience
To understand the elements that bring a near-perfect experience down to a four-star review, Hi Marley analyzed thousands of four-star claims survey responses in its database and identified 1,300 claims with comments that specifically referenced issues or aspects of the claim that, if handled differently, would have resulted in a five-star rating.
Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights
Hi Marley’s Coaching capabilities provide insights and alerts to amplify the policyholder’s voice while empowering adjusters to focus on engagement and follow-up. Hi Marley’s message intelligence engine ingests conversational data and provides alerts so users can engage with the policyholder, de-escalating potential issues.