Ebook

How to Transform 4-Star Experiences Into 5-Star Experiences

Discover the elements of the claim process that make an impression and help insurance carriers achieve perfect customer satisfaction scores

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Press Release

Central Insurance Partners with Hi Marley to Provide Personalized, Friendly and Efficient Customer Service

A key to Central’s success for over 145 years is its commitment to never compromising on quality, providing superior performance and pursuing continual improvements. With Hi Marley, Central Insurance can stay on top of changing industry trends and offer its policyholders more communication options that meet their needs while streamlining operations and ultimately reducing cycle times.

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Press Hit

BostInno’s 2022 Inno on Fire

This year’s Inno on Fire companies were selected based on nominations you sent in. These companies have demonstrated their success in raising funds, launching new products, bringing in new customers, growing their Boston footprint and supporting the local community and innovation ecosystem.

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Press Release

Hi Marley Announces Guidewire ClaimCenter 10 Accelerator

The latest Ready-for-Guidewire integration helps carriers continuously modernize the claims experience for employees and customers alike.

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Webinar

How to Reduce Customer Churn & Improve Employee Performance with Coaching

Hear from experts at Hi Marley and ACG's Lori Pon how carriers can leverage AI-enabled Coaching capabilities to empower their employees to respond with empathy, stay focused on customer conversations that require timely responses and prevent service or claims interactions from escalating into poor customer experiences.

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White Paper

Metrics that Matter: Unlocking the Value in “Time to First Contact”

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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