A key to Central’s success for over 145 years is its commitment to never compromising on quality, providing superior performance and pursuing continual improvements. With Hi Marley, Central Insurance can stay on top of changing industry trends and offer its policyholders more communication options that meet their needs while streamlining operations and ultimately reducing cycle times.

To understand the elements that bring a near-perfect experience down to a four-star review, Hi Marley analyzed thousands of four-star claims survey responses in its database and identified 1,300 claims with comments that specifically referenced issues or aspects of the claim that, if handled differently, would have resulted in a five-star rating.