Video

The Value of Time to First Contact

Learn why efficient communications and responsiveness, including time to first contact or how long it takes for an adjuster to contact and insured after they file a claim significantly impacts cost savings, process efficiencies and customer satisfaction.

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White Paper

Deliver a Better Claims Experience by Uncovering Frequently Asked Questions

Uncover policyholders’ most frequently asked questions, who they involve and how to get ahead of these inquiries.

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Data Sheet

The Hi Marley Collaboration Hub

Create simple, unified conversations across the entire insurance ecosystem.

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Video

Modernizing the Claims Payment Process with the Hi Marley and One Inc Integration

Through this integration, carriers will be empowered by improved processing times from claim intake through payment​, faster claim payouts​, increased customer satisfaction and retention through ease of service​ and more!​

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Data Sheet

Hi Marley’s Intelligent Translation Feature

Easily break down barriers and communicate across languages to solve claims faster.

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Ebook

How to Transform 4-Star Experiences Into 5-Star Experiences

Discover the elements of the claim process that make an impression and help insurance carriers achieve perfect customer satisfaction scores

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White Paper

Metrics that Matter: Unlocking the Value in “Time to First Contact”

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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Resource Center

Case Study Data Sheet Ebook Infographic Presentation Press Hit Press Release Video Webinar White Paper
Press Hit
Now Hiring: 3 Companies Where New Hires Can Expect Meaningful Work on Day One
Built In
Built In Boston spoke to local team members, including Hi Marley's Carter Bish, about why they joined their companies, their biggest successes and what opportunities await new hires.
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Case Study
NLC Insurance Partners with Hi Marley to Offer More Communication Options
NLC is providing more options to satisfy its policyholders’ shifting communication preferences to make claims experience easier, more reliable and more convenient.
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Press Release
Amerisure Selects the Hi Marley Insurance Cloud as Its Communication and Collaboration Platform
Leading Commercial P&C Carrier, Amerisure Insurance, transitions to Hi Marley to enhance communication with policyholders.
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Press Hit
Successful Leaders Share What Shaped Their Approach to Leading Teams
Built In
Dan Keenan, Chief Growth Officer at Hi Marley, and Rabih Shanshiry, VP of Partner Success at The Predictive Index provide a deep dive into their leadership styles and valuable leadership advice.
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Case Study
New Mexico Mutual Strengthens Connections and Service for Multi-Lingual Customers
New Mexico Mutual partners with Hi Marley to break down communication barriers using language translation and modernize the workers’ comp claims experience.
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Press Hit
Auto Insurers Plan Further Rate Increases This Year – Here’s How You Can Get Costs Under Control
FOX Business
Auto insurance has yet to show signs of disinflation as two of the nation's largest providers plan to remain aggressive with raising rates over the rest of the year.
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Press Hit
Some Hyundai and Kia Owners Still Have Trouble Getting Insurance
Consumer Affairs
Hi Marley Principal Product Strategist, Hugh Allen, and other insurance experts break down why owners of these two car brands are struggling to find coverage.
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Press Hit
Specialized Software Will Win in the Age of Generative AI
Emergence Capital
Gordon Ritter highlights the business value that can be derived through IndustryCloud, Generative AI and a vertical focus.
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