White Paper

Deliver a Better Claims Experience by Uncovering Frequently Asked Questions

Uncover policyholders’ most frequently asked questions, who they involve and how to get ahead of these inquiries.

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Data Sheet

The Hi Marley Collaboration Hub

Create simple, unified conversations across the entire insurance ecosystem.

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Video

Modernizing the Claims Payment Process with the Hi Marley and One Inc Integration

Through this integration, carriers will be empowered by improved processing times from claim intake through payment​, faster claim payouts​, increased customer satisfaction and retention through ease of service​ and more!​

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Press Release

Hi Marley Integrates Grammarly’s AI Writing Assistance to Ensure Confidence in Customer Communications

Integrating Grammarly’s real-time writing suggestions enhances communications with greater efficiency, clarity and quality to create even more lovable customer experiences. Now, insurance adjusters will experience Grammarly’s in-line writing assistance while crafting communication to policyholders within the Hi Marley Insurance Cloud.

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Data Sheet

Hi Marley’s Intelligent Translation Feature

Easily break down barriers and communicate across languages to solve claims faster.

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Ebook

How to Transform 4-Star Experiences Into 5-Star Experiences

Discover the elements of the claim process that make an impression and help insurance carriers achieve perfect customer satisfaction scores

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White Paper

Metrics that Matter: Unlocking the Value in “Time to First Contact”

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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Resource Center

Case Study Data Sheet Ebook Infographic Presentation Press Hit Press Release Video Webinar White Paper
Press Release
Arbella Insurance Partners with Hi Marley to Enhance the Customer and Employee Experience
Arbella is always looking for ways to enhance the claims experience and has selected Hi Marley for its communication and collaboration needs.
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Data Sheet
Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights
Tailored performance insights and AI-driven alerts empower employees with real-time notifications to improve the customer experience.
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Data Sheet
The Hi Marley Collaboration Hub
Create simple, unified conversations across the entire insurance ecosystem.
View Now
Press Hit
Claims Research Finds Nearly Half of Policyholder Questions About Body Shops, Repair Status
Repairer Driven News
Hi Marley’s latest research on car and home insurance policyholders’ FAQs found that poor claims experiences push them to switch carriers and that nearly half of the questions concerned getting vehicles to body shops and repair status.
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Case Study
MMG Innovates to Offer an Exceptional Claims Experience
MMG Insurance knew that customers wanted the option to communicate via text messaging. The Hi Marley Insurance Cloud enables MMG to fill that void with an intelligent communication platform built for the claims ecosystem.
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Press Release
New Research Reveals the Most Commonly Asked Questions by Customers During the Claims Process
Hi Marley's latest research reveals key trends that can help carriers anticipate customer needs, driving customer satisfaction and efficiency.
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White Paper
Deliver a Better Claims Experience by Uncovering Frequently Asked Questions
Uncover policyholders’ most frequently asked questions, who they involve and how to get ahead of these inquiries.
View Now
Infographic
Uncovering Frequently Asked Questions to Drive Satisfaction in Auto Claims
Carriers can’t predict when accidents will happen, but they can anticipate and assist with customers’ needs. Hi Marley analyzed 1,040 claims to reveal the most frequently asked questions, who they involve and how carriers can get ahead of these inquiries.
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