Customers Complain Because They Care: Hi Marley’s SVP of Customer Success Explains Why
Built In Boston
By taking regular feedback, communicating with the customer and bringing their concerns to the rest of the team, customer success employees can improve the experience of not just the one vocal customer, but all of the people that use their product.
Why Insurers Should Prioritize Responsiveness
How should carriers approach first contact with claimants? Can time to first contact predict how well an adjuster will handle a claim journey from start to finish? Subject Matter Expert, Mark Snyder, answers crucial questions around adjuster responsiveness.
Hi Marley Integrates Grammarly’s AI Writing Assistance to Ensure Confidence in Customer Communications
Integrating Grammarly’s real-time writing suggestions enhances communications with greater efficiency, clarity and quality to create even more lovable customer experiences. Now, insurance adjusters will experience Grammarly’s in-line writing assistance while crafting communication to policyholders within the Hi Marley Insurance Cloud.
New England Venture Capital Association Reveals the Nominees for the 10th Annual NEVY Awards
New England Venture Capital Association
The New England Venture Capital Association (NEVCA) revealed the nominees for its 10th annual NEVY Awards, which recognize and celebrate the top innovators, investors and companies in the region.