Speed Equals Satisfaction in a Historically Slow Insurance Industry
If there’s one thing your insurance business can do to improve both employee and client satisfaction, it’s finding a way to cut down delays and lag times in your internal and client-facing processes. More often than not, the right technology is a significant part of the answer.
Nail Product Market Fit In An Ever-changing Market with Underscore VC and Hi Marley
Mike Greene founded Hi Marley in 2017 and has since raised $41.75M to fund the AI-powered insurance chat platform. Designed as an SMS texting platform, hear how the company is finding product market fit as the insurance landscape rapidly changes, and how Underscore VC Lily Lyman provides support for the company.
How to Reduce Customer Churn & Improve Employee Performance with Coaching
Hear from experts at Hi Marley and ACG's Lori Pon how carriers can empower their employees with AI-enabled Coaching capabilities. Respond with empathy, stay focused on customer conversations that require timely responses and prevent service or claims interactions from escalating into poor customer experiences.
Ohio Mutual Insurance Group Partners with Hi Marley to Enhance the Customer Experience
Ohio Mutual Insurance Group increases efficiencies and meets customer demand for innovative communication with text messaging. As a result, it improves customer satisfaction scores and improves efficiency for auto and property claims.