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Webinar

Revolutionizing FNOL: How Conversational Technology is Shaping the Future

Join early design partners and industry experts for a discussion on the challenges faced in the FNOL process and how innovation is paving the way for improvements.

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Press Release

Hi Marley, Copart, and Plymouth Rock Assurance, Named a 2024 Insurance Luminary by PropertyCasualty360 for Total Loss Assist Innovation

The trio's collaboration wins in the Technology Innovation Category for their partnership in developing Hi Marley's Total Loss Assist.

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Webinar

Hi Marley’s Total Loss Assist Unveiled: Early Adopters Share Real-World Impact and Future Innovation

Ready to improve the total loss process? Join ACG's Chris Gerhardt, Indiana Farm Bureau's Jake Carr and Copart's Jeff Dunlap for a crucial, results-focused webinar.

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White Paper

Combining Automation and Empathy: How Carriers Can Tackle the Most Frequently Asked Questions in Workers’ Compensation Claims

Uncover the most common questions in workers’ compensation claims to improve outcomes, streamline the process, and provide much-needed support to injured workers on their recovery journey.

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White Paper

Accelerate Customer Satisfaction in Auto Total Loss Claims

Read our report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.

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White Paper

Voice of the Policyholder Survey: FNOL’s Impact on Claim Satisfaction

This report explores policyholders’ experiences with first notice of loss (FNOL) and how carriers can improve this crucial first step in the claims process.

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Resource Center

Video

Kate Dodson Shares Why Ohio Mutual Insurance Group Chose to be a Conversational FNOL Design Partner

Hi Marley spoke with Kate Dodson, Senior Project Manager at Ohio Mutual, who shared the carrier’s experience as a design partner for Conversational FNOL, a product offering that is transforming the FNOL process to be faster, easier, and more efficient.

Video

Kate Dodson, Ohio Mutual Insurance Group, on Early Results with Conversational FNOL

Hi Marley spoke with Kate Dodson, Senior Project Manager at Ohio Mutual, who shared why Ohio Mutual Insurance Group adopted this solution and the significant benefits they’ve observed, including higher call deflection, more efficient triaging and improved customer satisfaction.

Video

Glenn Shapiro, Retired Allstate President, Discusses Conversational FNOL’s Impact on the Critical Moment of Truth

Hi Marley’s Conversational FNOL is transforming the FNOL process to be faster, easier, and more efficient. Glenn Shapiro, Retired Allstate President discusses the evolving role of FNOL and the pivotal impact Conversational FNOL has on this critical moment of truth.

Press Hit

Survey: How Communication Affects Satisfaction in Auto Claims Process

Hi Marley survey of U.S. policyholders shows drivers’ emotional state and their overall satisfaction with their carrier are affected by the quality of communications—or in some cases, the quantity.

Press Release

Brethren Mutual Insurance Company Implements One Inc’s ClaimsPay®

Brethren Mutual has implements One Inc's ClaimsPay® to streamline claims disbursement and deliver faster, more flexible payment options, enhancing the policyholder experience.

Press Release

New Survey Highlights Emotional Toll of Auto Total Loss Claims on Policyholders

Hi Marley surveyed 800 policyholders nationwide who had reported a total loss claim in the past three years and found that how carriers communicate with policyholders significantly impacts their emotional state and overall satisfaction with their insurance carrier.

Case Study

Ohio Mutual Insurance Group Shares Early Impact of Hi Marley’s Conversational FNOL™

Ohio Mutual needed a more advanced FNOL solution that simplified the process while meeting policyholders where they are—on the phone. Together, Hi Marley and Ohio Mutual developed Conversational FNOL, resulting in increased call deflection, enhanced triaging and improved customer satisfaction.

Data Sheet

Hi Marley’s Conversational FNOL

With Conversational FNOL, customers explain what happened in their own words and carriers gather pertinent information up-front. Any operator assigned to the Hi Marley case can access and reference the stories and data throughout the claim lifecycle.