Accelerate Customer Satisfaction in Automotive Total Loss Claims
Today’s vehicles are safer than ever, yet the number of totaled automobiles is rising.
Hi Marley found that the total loss cycle time has also increased, going from 15 days to 20 days between the first notice of loss and vehicle release on average today. And, with average total loss claims costing $54 per day, expenses add up quickly.
Read our latest report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.
By enabling asynchronous single-thread communications throughout each phase of the total loss experience, carriers can drive clarity, improve customer service and cycle times.
Hi Marley’s Positive Impact on Auto Total Loss Claims
Reduce Cycle Time by
35% on Average
Using Hi Marley during the total loss process significantly reduces claim cycle time from FNOL to vehicle release.
Carriers Save $125 Per
Total Loss Claim
By leveraging Hi Marley during the total loss process, carriers not only benefit from cost savings but also reap the rewards on NPS.
Customers Planning to Renew Their Policies Increased 7%
More customers said they would renew their policies and recommend their carriers when using Hi Marley.