Press Release

Hi Marley Now Available in AWS Marketplace

This new listing enables P&C carriers to accelerate procurement and deployment of Hi Marley’s solutions through their existing AWS commitments.

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Press Release

Hi Marley Appoints Verisk’s Scott Stephenson to Board of Directors

Scott G. Stephenson, former Chairman, President, and CEO of Verisk Analytics, has joined Hi Marley's Board of Directors to support its growth and enterprise expansion.

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Press Release

Built In’s 2026 Best Places to Work Awards Honors Hi Marley as Best Midsize Places to Work in Boston

Hi Marley earns on Built In’s Esteemed Best Places to Work List for the fifth consecutive year, highlighting company’s commitment to culture as it grows

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Press Release

Hi Marley and Verisk Team Up to Streamline Property Claims Communication

Hi Marley’s Workflow Assist™ with Verisk XactAnalysis® connects parties into a single conversation thread and leverages automation to help improve the property claims experience.

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Webinar

Hi Marley’s Total Loss Assist Unveiled: Early Adopters Share Real-World Impact and Future Innovation

Ready to improve the total loss process? Join ACG's Chris Gerhardt, Indiana Farm Bureau's Jake Carr and Copart's Jeff Dunlap for a crucial, results-focused webinar.

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Product Demo

Hi Marley and Guidewire ClaimCenter in Action

See how Hi Marley and Guidewire ClaimCenter are unlocking real-time communication, automation, and ROI for entire claims organizations in just minutes.

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Webinar

Transforming Claims with Responsible, AI-Powered Conversational FNOL™

See how Conversational FNOL transforms claims with automation, simplicity, and empathy. Join our demo and expert Q&A with the FNOL team!

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White Paper

Accelerate Customer Satisfaction in Auto Total Loss Claims

Read our report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.

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Resource Center

Case Study Data Sheet Ebook Infographic Press Hit Press Release Product Demo Video Webinar White Paper
Press Hit
Why Top Talent Joins Hi Marley, Definitive Healthcare, WHOOP and Mirakl
Built In
Employees from Hi Marley, Definitive Healthcare, WHOOP and Mirakl share stories about their interview process, how they knew their employer was the right fit, and how the company culture has lived up to their expectations.
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Press Hit
InsureThink Guiding Policyholders to Communication Pathways
By Kim Gallagher Johnson, SVP, Customer, Hi Marley Ease of communication is no longer a bonus in the insurance industry; it’s an expectation. But offering every possible communication channel isn’t the […]
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Press Hit
InsureThink Communication Automation Redefines CAT Event Preparedness
Digital Insurance
Automation and AI have become critical for absorbing claims surges without sacrificing the human judgment and empathy these situations demand. Here's how carriers can build a more resilient and efficient CAT playbook through communication automation.
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Press Hit
2 Mission-Driven Companies Hiring in Boston
Built In
Senior Customer Success Manager Angela Mitchell shares how Hi Marley offers a meaningful culture that ties to it's mission and makes daily work feel purposeful.
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Press Hit
Hi Marley and Verisk Integrate Platforms to Improve Claims Communication
Insurance Innovation Reporter
Hi Marley and Verisk's collaboration connects policyholders, adjusters, and vendors in a single conversation thread while automating key claim updates.
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Press Hit
30 Insurtech Companies Honored in 2025 ‘Top Fintechs’ List
Property Casualty 360
With insurtechs included in the top 300 fintechs this year rather than their own, separate list, the competition was tighter; with 2024’s 150 insurtech honorees being cut down to just 30 in 2025.
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Press Hit
Progressive Posts Best Commercial Auto Underwriting Performance in 2024
The Connected Podcast
Co-curated by Alan Demers and Stephen Applebaum, The Connected Podcast is a daily scan of all the happenings in the world of Insurance & InsurTech News. This episode mentions Hi Marley's Voice of the Policyholder survey about recent service experiences, expectations and preferences.
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Press Hit
Meet the Insurtech: Hi Marley
Digital Insurance
Hi Marley CEO and Co-Founder Mike Greene discusses our founding story, evolution, and how we're reimagining insurance communication with empathy, AI, and a mission to make carriers not just likable but lovable.
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Press Hit
The Hidden Risks in Your Wildfire Insurance and How to Fix Them
Investopedia
So far this year, more than 28,000 wildfires have burned at least 1 million acres in the U.S., surpassing the 10-year average, and many homeowners and renters are finding themselves without enough coverage—or none at all.
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Press Hit
EV Charging Fires Are Rare but Insurers Can’t Ignore the Risk
Digital Insurance
As EV adoption increases and residential charging becomes more normal, fire risk has emerged as a meaningful coverage concern at the intersection of home and auto insurance.
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Press Hit
How These Customer Success Teams Lean on Traditional and ‘Out-of-the-Box’ Metrics
Built In
Our Director of Customer Success Dan Ko shared with Built In Boston about how Hi Marley's customer team combines traditional metrics with creative strategies to fully support our customers and ensure success.
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Press Hit
How Independent Agents Can Adapt to Meet Changing Consumer Expectations
Independent Insurance Agents and Brokers of America
Independent agents are embracing digital tools, omnichannel communication and proactive education to meet rising consumer expectations while maintaining the personal touch that builds lasting trust.
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Press Hit
The Role of Empathy in Total Loss Insurance Claims
Digital Insurance
Clear and empathetic communication is critical for alleviating negative emotions associated with total loss. Policyholders are more likely to feel supported and less stressed when carriers provide timely updates, answer questions thoroughly and show genuine concern.
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Press Hit
How to Break into Product Management in 2025
Built In
Hi Marley Principal Product Manager Nick Cook shares about his career journey into product management, and how having empathy and curiosity can make a big difference.
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Press Hit
50 Best Startups to Work For In Boston
Built In
The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.
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Press Hit
3 Strategies to Win Customer Trust in a Hard Market
Independent Agent
Plymouth Rock Assurance's Chief Claims Officer Paul Measley shares three strategies agents should focus on to build trust during the hard market.
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Press Hit
Survey: How Communication Affects Satisfaction in Auto Claims Process
Claims Journal
Hi Marley survey of U.S. policyholders shows drivers’ emotional state and their overall satisfaction with their carrier are affected by the quality of communications—or in some cases, the quantity.
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Press Hit
How Halloween Can Make Your Home Insurance Premiums Spike
Realtor.com
Did you know that Halloween is one of the most accident-prone holidays? Ensure you're covered for accidents, vandalism and property damage.
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Press Hit
What Is Actual Cash Value When Talking About Car Insurance?
Fox Money
ACV is the amount that your vehicle is worth in today’s market and what you can expect to be reimbursed if your car is totaled.
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Press Hit
It Pays to Be Proactive: How Carriers Can Anticipate Workers’ Compensation Claims Inquiries
Sapiens Blog
Stephanie Behnke's guest blog post analyzes the FAQs of injured workers to provide strategies on how carriers can proactively address pain points to improve medical outcomes and enable a faster road to recovery.
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Press Hit
Switch Car Insurance in 7 Easy Steps
CarInsurance.com
Hugh Allen, Principal Product Strategist at Hi Marley, emphasizes the importance of reexamining your policies and coverages every few years or when life transitions occur.
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Press Hit
Meet the 2024 PropertyCasualty360 Insurance Luminaries
PropertyCasualty360
Hi Marley, Copart, and Plymouth Rock Assurance, named a 2024 Insurance Luminary by PropertyCasualty360 for Total Loss Assist in the Technology Innovation category.
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Press Hit
What To Do If You Are Forced To Evacuate Your Home in a Natural Disaster
Realtor.com
In 2023, damages forced an estimated 2.5 million people out of their homes. Here are simple steps you can take to protect your home and family.
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Press Hit
Getting Ahead of Impending CAT Challenges
Property Casualty 360
Don't let the surge of claims during CAT events lead to payout mishaps or poor service.
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Press Hit
4 Ways to Improve the First Notice of Loss Experience
Digital Insurance
With so much on the line during this initial interaction, what can carriers do to improve their policyholders' FNOL experience? Here are four tips based on Hi Marley's recent survey of 800 U.S.-based adults who filed a claim for their home, dwelling or automobile in the past three years.
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Press Hit
Liability Car Insurance: What Does It Cover and How Much Does It Cost?
Fox Money
Hugh Allen and other experts weigh in on the must-knows of liability car insurance and what it covers.
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Press Hit
4 Ways to Get Ahead of Workers’ Comp FAQs
Digital Insurance
For insurers, promptly addressing workers' comp inquiries is not just good customer service; it's a strategic imperative. A negative claims experience can potentially lead to disgruntled injured workers seeking legal counsel, a costly escalation that can prolong the claims process and strain relationships.
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Press Hit
Your Car Insurance Got Canceled: Now What?
The Penny Hoarder
You can experience canceled car insurance any time. Hugh Allen and other insurance experts reveal why this may occur and options if your policy is dropped.
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Press Hit
How These 9 Product Teams Leverage Customer Feedback
Built In Boston
A look behind the design curtain shows how these top product teams are building intentional feedback into their product design.
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Press Hit
Hi Marley, Copart Partner to Enable Insurer-Consumer Communication During Total Loss
Repairer Driven News
Total Loss Assist integrates Copart’s Seller Portal with Hi Marley’s Insurance Cloud to create one conversation thread between all parties and automate workflows to guide the policyholder through the total loss process and set expectations.
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Press Hit
8 Types of Homeowners Insurance
Investopedia
Buying a home? Learn about the different types of homeowners insurance to make sure you have the right coverage and understand policy exclusions and limitations.
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Press Hit
Why Insurance Prices Have Skyrocketed
International Business Times
The average car insurance policy is now 40% more expensive than it was in 2021 - and it's not just auto insurance being impacted. Hugh Allen and other experts dive into factors impacting insurance prices.
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Press Hit
Injured Workers’ Most Common Questions About the Claims Process
Property Casualty 360
Hi Marley's analysis reveals that many claims pain points stem from ineffective communications and a failure to cut through the complexity of the claims process.
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Press Hit
52 Insurtech Companies Making Coverage Simpler
Built In
Insurtech has enjoyed a steady rise to power as insurance companies work to provide better experiences for their customers. Take a dive into this list of insurtech companies to know.
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Press Hit
Most Common Questions of Workers’ Comp Claimants Show Where Change Is Needed
Risk & Insurance
Hi Marley's analysis of common questions in workers' comp claims finds opportunities for improved efficiency and communication to drive better outcomes.
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Press Hit
Here’s Why You’re Paying So Much More for Car Insurance
Consumer Affairs
While overall inflation has come down, insurance premiums haven’t.
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Press Hit
After 11,036% Gain, This Former Long-Term Leader Revs Up Again
Investor's Business Daily
Copart stock is soaring with strategic partners like Hi Marley and an AI-focus poising the company to extend their run with another breakout in 2024.
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Press Hit
Got a Teen Starting to Drive? Got $38,000 Saved Up to Pay for Insurance?
Consumer Affairs
Mark Snyder and other experts weigh in how to save on auto insurance rates for teens.
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Press Hit
How to Have a Wedding in Your Home
U.S. News
You have a lot to plan for. Mark Snyder shares why you may want to buy more homeowners insurance for your special day.
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Press Hit
How Much Car Insurance Do I Need?
CNN Underscored
Deciding between coverage that meets your state’s minimum requirements and higher limits and policy add-ons? Find out the basics, plus additional auto insurance coverage recommendations.
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Press Hit
What Does an Insurance Claims Adjuster Do?
USA Today
Insurance offers valuable protection for the most important (and often expensive) things you own, like your house or your car. When you file a claim, it’s the job of the insurance claims adjuster to ultimately determine how much money you’re owed.
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Press Hit
15 Boston Companies Where Women Thrive
Built In Boston
Check out how these employers empower women to rise in the world of tech.
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Press Hit
Hi Marley, Copart Say SMS-Based Communication Will Reduce TL Cycle Time
Repairer Driven News
Copart and Hi Marley have teamed up to co-develop integrated bidirectional communication tools that they say will streamline the automotive total loss (TL) process.
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Press Hit
What Is a Car Insurance Quote?
CarInsurance.com
Car insurance protects your vehicle and a quote estimates how much you’ll pay for your car insurance policy. Here’s what you need to know about car insurance quotes.
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Press Hit
Why Generative AI Will Change the Frontline of Insurance Forever
Property Casualty 360
While we saw the internet, PCs and smartphones bring major changes to how people live and work over the past several decades, those technologies do not compare to the disruption of Generative AI; it represents the most radical sea change we’ll likely see in this generation.
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Press Hit
Keeping Things Fresh: Inside Advice on Pursuing Constant Innovation
Built In
Designers from three Boston design leaders about what it takes to stay curious, learn new skills and keep user interface and user experience designs from getting stale.
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Press Hit
Texting and Claims with Stephanie Behnke
ADJUSTED
In this episode, ADJUSTED welcomes Stephanie Behnke Solution Consulting Director with Hi Marley. Stephanie discusses the Hi Marley platform and the benefits of texting capabilities for adjusters.
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Press Hit
Founder Framework: Identifying AI Opportunities in Financial Services
Emergence Capital
Insurance is an industry that is inherently data-driven and predicated on the ability to assess risks accurately, making it an excellent fit for AI-powered solutions.
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Press Hit
57 Boston SaaS Companies You Should Know
Built In
Boston has become a major stage for Software-as-a-Service (SaaS) companies offering unique and groundbreaking technologies. Built In featured Hi Marley in this list of Boston-based companies using cloud technology.
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Press Hit
How to Get Ahead of FAQs for a Better Insurance Claim Experience
Digital Insurance
Hi Marley's recent analysis showcases several clear opportunities for carriers to deliver better experiences by getting ahead of customer inquiries.
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Press Hit
Now Hiring: 3 Companies Where New Hires Can Expect Meaningful Work on Day One
Built In
Built In Boston spoke to local team members, including Hi Marley's Carter Bish, about why they joined their companies, their biggest successes and what opportunities await new hires.
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Press Hit
Successful Leaders Share What Shaped Their Approach to Leading Teams
Built In
Dan Keenan, Chief Growth Officer at Hi Marley, and Rabih Shanshiry, VP of Partner Success at The Predictive Index provide a deep dive into their leadership styles and valuable leadership advice.
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Press Hit
Auto Insurers Plan Further Rate Increases This Year – Here’s How You Can Get Costs Under Control
FOX Business
Auto insurance has yet to show signs of disinflation as two of the nation's largest providers plan to remain aggressive with raising rates over the rest of the year.
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Press Hit
Some Hyundai and Kia Owners Still Have Trouble Getting Insurance
Consumer Affairs
Hi Marley Principal Product Strategist, Hugh Allen, and other insurance experts break down why owners of these two car brands are struggling to find coverage.
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Press Hit
Specialized Software Will Win in the Age of Generative AI
Emergence Capital
Gordon Ritter highlights the business value that can be derived through IndustryCloud, Generative AI and a vertical focus.
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Press Hit
InsurTech Ohio Spotlight with Stephanie Behnke
InsurTech Ohio
Stephanie Behnke, Director of Solutions Consulting at Hi Marley, dives into how organizations can set themselves up for success in an evolving industry, technology changing the game for customer experience and more.
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Press Hit
Using Claims FAQs to Anticipate Customer Needs
Property Casualty 360
The most common inquiries during the claims process deal with process explanations and next steps, according to a recent Hi Marley white paper.
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Press Hit
Claims Research Finds Nearly Half of Policyholder Questions About Body Shops, Repair Status
Repairer Driven News
Hi Marley’s latest research on car and home insurance policyholders’ FAQs found that poor claims experiences push them to switch carriers and that nearly half of the questions concerned getting vehicles to body shops and repair status.
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Press Hit
25 AI Insurance Examples to Know
Built In
Insurance is being swept up in the technological revolution, impacting the way the industry operates. Hi Marley is included in this article about some of the ways AI has reshaped the insurance industry, leading to benefits for insurers and customers.
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Press Hit
Is ChatGPT Coming for Your Job?
P&C Specialist
Artificial intelligence tools will definitely transform the workplace. But that doesn’t mean rank-and-file workers will become obsolete.
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Press Hit
How Insurers are Seeking to Deliver a First-Class Customer Experience
Digital Insurance
Providing an outstanding customer experience is a top priority for insurers in an industry where the client is always one step away from potential disaster. Read our roundup for five stories on how the industry is managing the customer experience.
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Press Hit
100 Best Places to Work in Boston, MA 2023
Built In
These exemplary companies understand their people are their most valuable asset, and they’ve stepped up to meet the modern professional’s new expectations, including the desire to work for companies that deliver purpose, growth and inclusion.
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Press Hit
50 Best Startups to Work for in Boston, MA 2023
Built In
These young companies set the stage for a human-centered future of work in Boston.
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Press Hit
Customers Complain Because They Care: Hi Marley’s SVP of Customer Success Explains Why
Built In Boston
By taking regular feedback, communicating with the customer and bringing their concerns to the rest of the team, customer success employees can improve the experience of not just the one vocal customer, but all of the people that use their product.
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Press Hit
Why Insurers Should Prioritize Responsiveness
Digital Insurance
How should carriers approach first contact with claimants? Can time to first contact predict how well an adjuster will handle a claim journey from start to finish? Subject Matter Expert, Mark Snyder, answers crucial questions around adjuster responsiveness.
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Press Hit
New England Venture Capital Association Reveals the Nominees for the 10th Annual NEVY Awards
New England Venture Capital Association
The New England Venture Capital Association (NEVCA) revealed the nominees for its 10th annual NEVY Awards, which recognize and celebrate the top innovators, investors and companies in the region.
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Press Hit
Here’s Why Your Car Insurance Rates are Rising
ConsumerAffairs
From repair costs to replacement vehicles, inflation has socked insurance carriers.
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Press Hit
Auto Insurance Offers Important Protection from Financial Catastrophe. How to Choose the Best Option for You
FortuneRecommends
Auto insurance exists to ensure that the tragedy of a motor vehicle accident isn’t made worse by catastrophic financial loss, but how exactly does auto insurance work and what types are there?
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Press Hit
Many Homeowners Are Surprised to Find that Floods Aren’t Included in Home Insurance. Here’s What You Need to Know
Fortune Recommends
Flooding can happen anywhere, and the resulting harm can range from nuisance to catastrophic. Here's everything you should know about flood insurance for those looking to purchase or those who already have.
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Press Hit
BostInno’s 2022 Inno on Fire
BostInno
This year’s Inno on Fire companies were selected based on nominations you sent in. These companies have demonstrated their success in raising funds, launching new products, bringing in new customers, growing their Boston footprint and supporting the local community and innovation ecosystem.
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Press Hit
What Customers Actually Value
Insurance Thought Leadership
A survey by Hi Marley identifies two problems in the claims process that annoy customers, yet that would be easy to fix via technology and some training.
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Press Hit
Majority of Survey Respondents Not Happy with Carrier Claim Process Explanations
Repairer Driven News
Hi Marley analyzed thousands of four-star claim survey responses in its database and identified 1,300 claims in which policyholders relayed issues that, had they been handled differently, would’ve resulted in a higher rating. Of those, 95% fell into just four categories.
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Press Hit
Want a Culture of Ownership? Share the ‘Why’ not the ‘How’
Built In Boston
Trust, communication and autonomy are key ingredients to growing collective responsibility among engineering teams at these 10 Boston companies.
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Press Hit
Speed Equals Satisfaction in a Historically Slow Insurance Industry
Insurance Journal
If there’s one thing your insurance business can do to improve both employee and client satisfaction, it’s finding a way to cut down delays and lag times in your internal and client-facing processes. More often than not, the right technology is a significant part of the answer.
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Press Hit
Improving Communication During Disasters
Insurance Thought Leadership
In numerous cases, such as the tsunami in Sri Lanka, even a bit of warning could have saved lives and protected assets. Texting should be a key tool.
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Press Hit
Attitude: What Matters Most to Customers in Insurance Claims
Westfield Insurance
Once policyholders have chosen a company, they choose to stay based on how the company treats them. Here are the four factors that make or break their satisfaction.
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Press Hit
How Hi Marley Empowers Employees and Fosters a Sense of Belonging in the Workplace
Built In Boston
Hi Marley was founded with two bold goals: to transform the insurance industry and create the best workplace culture their team members have ever experienced.
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Press Hit
State of the Massachuetts Tech Economy 2022
Mass TLC
The Massachusetts tech sector remains strong, but there is work to do to grow the talent pipeline and become more inclusive.
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Press Hit
Time to First Contact Weighs Heavily on Claims Satisfaction
Property Casualty 360
Recent research from Hi Marley found that the highest-performing claims adjusters make first contact with claimants within three minutes at least half of the time, and with 80% of claimants within 3.5 hours. In contrast, the lowest-performing claims adjusters take around 43 hours or more to make first contact in 50% of their cases.
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Press Hit
Guidewire Promotes Eight PartnerConnect Solution Partners
Guidewire
Guidewire announced that eight Solution partners have been promoted within the PartnerConnect Solution Alliance Program for their contributions serving mutual customers. Guidewire’s solution ecosystem is the largest in the P&C industry, with over 150 solution partners providing over 170 integrations in the Guidewire Marketplace.
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Press Hit
Hi Marley Research Finds Insurers, Adjusters Should Prioritize Communication, Touts Importance of Insurer FNOL Control
Repairer Driven News
New research conducted by Hi Marley found that insurance adjusters who engage with customers quickly at the start of the claim are more likely to take an empathetic approach, provide timely service and sustain excellent communication throughout the claims process.
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Press Hit
2022 Hurricane Season Insurance Report
Insurance Quotes
The National Oceanic and Atmospheric Administration estimates a “65% chance of an above-normal season, a 25% chance of a near-normal season and a 10% chance of a below-normal season” for the 2022 Atlantic hurricane season. Mark Snyder dives into what that means for insurers (and homeowners).
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Press Hit
What Does an Insurance Claims Adjuster Do?
Sounds Dollar
Former adjuster and current Subject Matter Expert, Mark Snyder, joins other insurance pros to answer common questions about about adjusters — including how adjusters settle claims and how to become a claims adjuster.
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Press Hit
Hi Marley Named to the 2022 CB Insights Insurtech 50 List
FintecBuzz
The list is a collection of the 50 most promising private insurtech companies across the globe, and recognizes Hi Marley for driving efficiencies and better customer experiences in insurance.
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Press Hit
Using Automation to Drive Efficiency and Improve Satisfaction
Property Casualty 360
Maximizing the value of technology begins with giving adjusters more time to provide a personalized experience.
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Press Hit
The Latest Launches From WAX, The Stanford Center for Legal Informatics, Hi Marley
Carrier Management
Hi Marley announces Coaching, which offers carriers insights and AI-enabled message intelligence. This, and other recent launches in the industry.
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Press Hit
Hi Marley Announces Formation of Insurance Advisory Council to Support Platform Innovation and Growth
The Council will guide and inform Hi Marley’s product and go-to-market strategies with background in claims, customer experience, innovation and technology.
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Press Hit
Technology Helps but the Human Touch Is Irreplaceable
Westfield Insurance
Discover how Westfield Insurance is balancing people and technology to best serve their customers.
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Press Hit
The Customer Experience Overhaul In Insurance
Forbes
Mike Greene, Co-founder and CEO of Hi Marley, shares how the insurance industry is changing for the better, what the newfound focus on customer experience means for carriers and policyholders alike and the important role technology plays (think: improved communication, smarter use of data and analytics, and more).
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Press Hit
Policyholder Communication Preferences: What Do Today’s Insurance Customers Want?
One Inc
To meet consumer expectations, insurers need to engage policyholders, and to do that, they need to understand policyholder communication preferences.
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Press Hit
Over 50% Of 5-Star Insurance Company Reviews Stem From Empathetic, Good Communication
Fintech Times
Hi Marley released research to gauge what factors have the most significant positive and negative impacts on insurance policyholder experiences.
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Press Hit
Emerging Startups 2022: Top Insurance IT Startups
Tracxn
A curated list of the most promising startups leading the Insurance IT industry, from across the globe.
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Press Hit
Poor Communication Has Big Impact on Customer Satisfaction, Hi Marley
Digital Insurance
According to customer satisfaction scores, poor communication is the biggest indicator of one-star ratings while a good experience with an adjuster is the primary reason for satisfaction in a claims process.
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Press Hit
International Women’s Day 2022 – How Tech Companies are Recognizing this Day and Accelerating Equality for Women
VentureFizz
In recognition of International Women's Day and this year's #BreakTheBias theme, VentureFizz asked how companies are celebrating International Women's Day and accelerating equality for women. Here are their responses.
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Press Hit
Lead(H)er Profile: Lauren McCollem, Chief Marketing Officer at Hi Marley
VentureFizz
VentureFizz's Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, Lauren McCollem, Chief Marketing Officer at Hi Marley, talks about her background, career path, current role and more.
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Press Hit
How to Design an Effective (and Efficient) Interview Process
Underscore VC
Hi Marley hiring experts, Reed Hallowell and Stefanie Bishop, share their tips for creating an inclusive and effective interview process both interviewers and candidates love.
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Press Hit
Duck Creek and Hi Marley Partner on Claims Communications
Insurance Innovation Reporter
A partnership aimed at enhancing carriers’ customer experience across current and future aspects of Duck Creek’s OnDemand SaaS deployments.
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Press Hit
New Year, New You: 8 Boston Companies Hiring in 2022
Built In Boston
How has Hi Marley retained their culture of humility and enablement as they’ve scaled? Built In Boston chatted with their Head of People, Stefanie Bishop, to find out.
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Press Hit
Insurtech: Hi Marley, an Intelligent Communication Platform for Insurance Industry, Explains Importance of Product Testing
Crowdfund Insider
For carriers starting their digital transformation, taking the time to find the right solution is a worthwhile investment. Here's what carriers should consider when designing a pilot.
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Press Hit
The Hartford Invests $2.5B to Support Energy Transition; Amica Insurance Teams Up with Hi Marley: Roundup
Digital Insurance
Amica Insurance is providing policyholders with more communication options like text messages using the Hi Marley Insurance Cloud and a Guidewire integration so representatives can send messages using core operating systems.
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Press Hit
Hi Marley Logs One Million Users On Its Text Messaging Communications Platform
MarTech Series
The milestone underscores the need for insurers to offer policyholders modern, frictionless solutions for communications and expedited claims resolution that fit into their lives.
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Press Hit
A Balanced Approach to Improving Insurance Customer Experiences
Property Casualty 360
While technology certainly plays an important role in improving customer experience, technology alone does not create the genuine connections that policyholders demand.
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Press Hit
Survey: 64% of Home Buyers Don’t Factor in Climate Change
PropertyNest
Hi Marley's Mark Snyder and other experts share their advice for homebuyers, so you can protect yourself and your home.
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Press Hit
Norfolk & Dedham’s Joel Murray Discusses The Importance Of Embracing Change While Remaining True To Your Roots
Agency Checklists
Norfolk & Dedham CEO shares the company’s history and development, how they’re innovating to serve policyholders when and where they want and more.
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Press Hit
The Fintech 250: The Top Fintech Companies Of 2021
CB Insights
From a pool of over 17,000 applicants, CB Insights has selected and unveiled the fourth annual Fintech 250 — a list of 250 of the top private fintech companies using technology to transform financial services.
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Press Hit
Looking for a New Engineering Role? These Companies Are Hiring.
Built In Boston
These eight companies are expanding their engineering teams to keep pace with growth. Learn about each company’s tech stack, upcoming projects and unique culture.
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Press Hit
Stefanie Bishop and Tanya Bakalov Chat About Hybrid Work and the Work/Life Balance
HelloTeam
Head of People at Hi Marley, Stefanie Bishop, joins podcast host Tonya Bakalov to discuss the beginnings of their careers and families, elements of creating company values and the highs and lows of splitting remote work with in-office work.
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Press Hit
Canadian Millennials, Gen-X Prefer to Communicate with Insurers via Text – Survey
Canadian Underwriter
A new survey conducted by Hi Marley looks into the differences between how Canadian policyholders prefer to reach out to their insurance providers – in particular, how young adults prefer to contact their insurer through text messaging.
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Press Hit
Policyholders Want to Text You. Is Your Carrier Doing Enough to Make This Happen?
Insurance Business Canada
Former Senior Vice President at State Farm Canada and Desjardins, Barbara Bellissimo, dives into Hi Marley's recent survey results and shares how carriers can add value by forming meaningful partnerships aimed at communicating with policyholders via the channels they desire.
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Press Hit
Four Key Points to Consider When Choosing a Texting Platform for Insurance
Guidewire
Invest in a solution that provides actionable insights, is built for insurance and has a customized pilot program.
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Press Hit
Just Text Me: Policyholders’ Communication Preferences Revealed
Property Casualty 360
By maintaining contact while not being intrusive, insurance companies can build tighter bonds with consumers.
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Press Hit
2021 Insurtech 100
Sønr
A compilation of the leading startups, scaleups and innovators driving change across insurance.
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Press Hit
More than 80% of Policyholders Want to Text Their Insurers
Carrier Management
If given a choice, 71 percent of people who already do business with a company would prefer text as their primary means of communication. This, and other findings from Hi Marley’s June 2021 survey.
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Press Hit
Car Insurance Basics: What Is Auto Insurance?
Insure.com
Car insurance is not a one-size-fits-all product. Here's how auto insurance works and what the most common types cover.
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Press Hit
The World of Fintech Will Never Be the Same
Built in Boston
2020 required adaptation and helped shape the next wave of innovation in financial technology.
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Where Is Auto Tech Driving Insurance?
Property Casualty 360
In an industry known for fast turnover, regularly communicating with policyholders makes them more likely to stay.
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How to Prevent a Flooded Home
US News & World Report
Keep your home dry and your basement water-free with these tips.
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Overall Customer Satisfaction with US P&C Insurers Plateaus Due to Basic Digital Experience
Business Insider
Insurers need to offer more advanced digital capabilities and should turn to white-label solutions from insurtechs to help deliver the online experience customers expect.
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Heartland Farm Mutual Implements Texting Platform Connecting Customers with Claims Representatives
Insurance Business Canada
Heartland Farm Mutual is after their goal to communicate seamlessly with customers with real time two-way texting.
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Insurance Communication Platform Hi Marley Raises $25 Million In Series B
Pulse 2.0
Gordon Ritter joins the Hi Marley board as the company closes their Series B financing round with new investor Emergence Capital.
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Massachusetts Based Start-up Hi Marley Raises USD 25 Million in Funds
VC Bay
Funding to be used to develop structure models, create new features and hire staff.
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Hi Marley Raises $25 Million Series B Funding to Build upon Leading Intelligent Communication Platform for Insurance
Insurtech Insights
Funding comes at an inflection point for the insurance industry as consumers demand multichannel communications.
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As Insurtech Exits Spike, More VC Money Piles Into The Space
Crunchbase News
Hi Marley CEO Mike Greene speaks to why venture investors have poured over $20 billion into InsurTech over the past three years.
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Hi Marley Raises $25 Million Series B Funding to Build upon Leading Intelligent Communication Platform for Insurance
AIThority
Emergence Capital sees Hi Marley as the next industry stand-out cloud insurance company.
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Why We’re (Re)Investing in Hi Marley’s Intelligent Communication Platform for Insurance
Underscore VC
Underscore recognizes Hi Marley's unique combination of deep industry experience, customer obsession and big ambition.
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Hi Marley Raises $25M in Series B Funding
Insurance Innovation Reporter
Funds will be used to create new features, ensure scalability and add to Hi Marley’s engineering, sales and customer success organizations.
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Hi Marley Raises $25 Million Series B Funding to Build upon Leading Intelligent Communication Platform for Insurance
Advisor News
Round led by Emergence Capital, with participation from Underscore, True Ventures, Bain Capital Ventures, Greenspring and Brewer Lane Ventures.
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Hi Marley Raises $25M to Fund Its AI-powered Communication Platform for the Insurance Industry
TechCrunch
In 2020, the number of carriers using Hi Marley’s platform doubled, along with a 4x increase in user base.
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Hi Marley Launches Marley Insights for Analyzing Conversational Texting
Insurance Innovation Reporter
New product provides a visual dashboard with 20+ built-in analytical reports.
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New Marley Insights Turns Conversational Texting Data Into Advanced Insurance Analytics
Global FinTech
Insurance leaders can easily visualize insights from text conversations.
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Game Over, Phone Tag: Streamline Claims with Text Messaging from Guidewire & Hi Marley
Guidewire
Hi Marley APIs integrate with Guidewire core platform to deliver fast, seamless communications between policyholders and insurers.
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Peel Mutual Insurance’s Irene Bianchi on Using AI to Improve Business Processes
Guidewire
How Peel Mutual used Hi Marley to eliminate phone tag with customers, improve the claims process and eliminate employees' pain points.
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AmFam Claims Strategy Through COVID and Beyond
Insurance Business America
AmFam announces their partnership with Hi Marley, one that has already resulted in efficiency gains for both customers and adjusters.
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How This Mutual Insurer Eliminated Phone Tag
Canadian Underwriter
Peel Mutual sees a reduction in cycle times using Hi Marley.
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Digital Bellwethers’ Set High Bar for Insurer Customer Service
Intelligent Insurer
With digital leaders like Amazon, customers have higher expectations of insurers. Here's how Plymouth Rock is using intelligent text messaging to innovate auto insurance claims.
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How to Create an Effective Financial Plan in the Midst of Startup Chaos
Underscore VC
Hi Marley Vice President of Finance Eric Goode speaks to the importance of cash management on an executive dashboard.
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“Virtual Claims-Focused InsurTech Aims at Expanding into Distribution,” CEO Says
P&C Specialist
Hi Marley aims to support insurers across the entire value chain.
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AI-Enabled Conversation Platform Company Hi Marley Secures $8 Million
Pulse 2.0
Underscore VC believes Hi Marley's "focus on innovation within the insurance industry will have dramatic, positive effects on insurance companies and their customers."
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Insurance Chatbot Startup Hi Marley Gets $8M Series A1 Investment
Alt Assets
Funding is led by True Ventures and Underscore VC.
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Hi Marley Picks Up $8M
Venture Capital Journal
Continued investor True Ventures is excited by Hi Marley’s deep industry expertise and aspiration to change the way people think about insurance.
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Insurtech Startup Hi Marley Pulls in $8M in Series A1 Round
BostInno
Hi Marley reaches $18.6 million in total funding with the addition of Series A partners.
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Hi Marley Raises $8 Million for Its AI Messaging Platform That Connects Insurers With Customers
Venture Beat
Hi Marley is thrilled to use new funds to expand engineering and customer-facing teams and continue to build out APIs and partnerships.
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Hi Marley Closes $8 Million Series A1 Preferred Financing
Insurance Innovation Reporter
The round will be used to build upon Hi Marley’s insurance-focused conversational messaging product and increasing customer engagement.
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Guidewire Software Announces Hi Marley as New Solution Alliance Partner
MarTech Series
Hi Marley’s Ready for Guidewire integration will enable insurers to utilize texting within the ClaimCenter to communicate with insureds.
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MetLife* Ties Up with InsurTech Startup to Accelerate Virtual Claims
P&C Specialist
MetLife Auto & Home is stepping up its digital transformation and improving the claims process by partnering with Hi Marley.
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Plymouth Rock Rolling Out Expanded AI SMS With Insurtech
Digital Insurance
Plymouth Rock Assurance and Hi Marley, offering AI-powered SMS software, announce an expansion of their partnership following a pilot.
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Business News: Neuro-ID, Livegenic, Concentra and Hi Marley
Claims Journal
Plymouth Rock will expand work with Hi Marley to design and deploy intelligent SMS text messaging across all customer and agent-facing interactions.
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Aon Targets Improved Customer Engagement with Hi Marley Partnership
Reinsurance News
Global reinsurance brokerage Aon partners with Hi Marley to offer insurers, reinsurers and brokers more efficient communications.
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Boston’s Hi Marley Brings Conversational Intelligence to the Insurance Industry
True Ventures
Hi Marley has designed a simple yet powerful solution that streamlines communication between insurers, customers, agents and service providers.
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Hi Marley Raises $8.7M for Its Insurance-specific Virtual Assistant
Built in Boston
Hi Marley to bring a special customer service touch to the complex world of insurance.
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Bankers Insurance Achieves Significant Value Using Hi Marley for Hurricane Florence
PitchBook
Florida-based Bankers Insurance used Hi Marley’s intelligent conversation platform to handle property claims from Hurricane Florence, resulting in a 50 percent reduction in average days to contact and average days to inspect.
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Hi Marley Wins 2018 SMA Innovation in Action Solution Provider Award
P&C Specialist
Strategy Meets Action presents the SMA Innovation in Action Awards to insurers and solution providers who are rethinking, reimagining and reinventing the business of insurance. Hi Marley and partner West Bend Mutual Insurance both received this year's award.
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