January 09, 2020

Trexis Insurance Instantly Services Multi-Lingual Customers Through Hi Marley’s AutoTranslate Capabilities

Trexis Improves Responsiveness and Engagement with Customers by Offering a New Way to Communicate

Boston, MA – January 9, 2020 –  Trexis Insurance has integrated Hi Marley into their Auto Claims team to help evolve the customer experience while improving workflows for their representatives.

The non-standard auto insurer launched Hi Marley in mid-November to help reduce cycle times, improve customer satisfaction, and gain a new, modern solution to translate communications between representatives and insureds. With Hi Marley, Trexis Insurance has seen 23 percent of claims communication being translated through AutoTranslate. This feature acts as a layer of translation between all parties involved in the conversation, translating text into and from the end user’s preferred language in real-time.

Michael Turner, VP of Claims at Trexis said, “We had a large base of insureds where English was not their preferred language, and scheduling time with a translator was a challenge. Hi Marley’s AutoTranslate feature enables my entire team to communicate with insureds. Time-saving, financially efficient and a smoother process for end-customers and our team members.”

Trexis has seen improved responsiveness and engagement with their enhanced customer experience by offering a new way to communicate. Beyond AutoTranslate, they have also found great benefit in having media directly uploaded in the text conversation for their team members to review and add to the claim file.

John Miller, CTO at Hi Marley, expresses, “I’m so grateful for the focus and guidance the Trexis team provided us. When we first started discussions with Trexis, AutoTranslate was still an idea, their team helped galvanize the problem, resulting in the development of a truly transformative feature for our industry. We are excited to be working alongside Trexis simplifying communication in insurance.”

About Trexis Insurance

Trexis and Trexis One Insurance Corporations are headquartered in Franklin, Tennessee. Our division was founded in 1997, and we currently have a network of thousands of carefully selected agents in nine states including Arkansas, Indiana, Kentucky, Missouri, Ohio, Tennessee, Texas, Virginia, and Georgia.

We offer quality auto insurance products at a competitive rate to meet the needs of our customers. We partner with experienced professional insurance agents and provide them with solid programs along with the latest in technology to meet their clients’ personal auto needs. We provide a knowledgeable Customer Service staff and quick and fair claims service with 24/7 claims reporting. Learn more at www.trexis.com.

About Hi Marley

Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.

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Media Contacts 

LWCC

Seth Irby, Chief Marketing & Customer Experience Officer [email protected]

Hi Marley

Amy Finn, Director of Marketing  [email protected]