Deliver a Better Claims Experience by Uncovering Frequently Asked Questions
Uncover policyholders’ most frequently asked questions, who they involve and how to get ahead of these inquiries.
View NowThe Hi Marley Collaboration Hub
Create simple, unified conversations across the entire insurance ecosystem.
View NowModernizing the Claims Payment Process with the Hi Marley and One Inc Integration
Through this integration, carriers will be empowered by improved processing times from claim intake through payment, faster claim payouts, increased customer satisfaction and retention through ease of service and more!
View NowHi Marley Integrates Grammarly’s AI Writing Assistance to Ensure Confidence in Customer Communications
Integrating Grammarly’s real-time writing suggestions enhances communications with greater efficiency, clarity and quality to create even more lovable customer experiences. Now, insurance adjusters will experience Grammarly’s in-line writing assistance while crafting communication to policyholders within the Hi Marley Insurance Cloud.
View NowHi Marley’s Intelligent Translation Feature
Easily break down barriers and communicate across languages to solve claims faster.
View NowHow to Transform 4-Star Experiences Into 5-Star Experiences
Discover the elements of the claim process that make an impression and help insurance carriers achieve perfect customer satisfaction scores
View NowMetrics that Matter: Unlocking the Value in “Time to First Contact”
We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.
View NowWhat Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims
Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.
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