FEATURED Blog Post | Gene Tetreault

How A Culture of Ownership Drives Success for Our Engineers and Customers

Our SVP of Engineering discusses how a culture of ownership ensures the team can scale and continue to rapidly deliver functionality for our customers without sacrificing our values or opportunities for our people to learn and grow professionally.

FEATURED Blog Post | Mark Snyder

Reduce Risk This Hurricane Season

Every year, natural disasters cause a tremendous amount of damage. While carriers are leveraging digital technology to provide early warning of impending storms to large swaths of policyholders, including hurricane preparedness tips, consumers should also take these steps to ensure they stay safe. 

FEATURED Blog Post | Mark Snyder

Creating CX Improvement Plans? Start with Time to First Contact

Time to first contact is a powerful metric to utilize as part of a healthy performance coaching approach. When measured and managed properly, it can positively impact consumers and claims operations.


Plymouth Rock Uses Hi Marley to Handle Thousands of Claims in Hurricane Ida Aftermath

Plymouth Rock received approximately 8,000 home and auto claims from Hurricane Ida. With such incredible call volume, the team was physically unable to answer every call and had to quickly divert to encourage policyholders to utilize texting, the most efficient channel to report their losses.


Three Ways Hi Marley Coaching Capabilities Can Help Retain Employees

Hi Marley's Coaching capabilities leverage the data captured in texting conversations to offer carriers actionable insights and on-the-job development for their teams. Here are three ways insurers can use Coaching to attract and retain top talent in today's competitive market.


MPIUA Breaks Down Communication Barriers and Improves the Customer Experience with Hi Marley

MPIUA implemented the Hi Marley Insurance Cloud to streamline the claims experience and provide the highest level of customer service for its policyholders. Learn how through integration and automation, the carrier has achieved 6X growth in cases and 70 percent opt-in rate.

Hi Marley Blog