FEATURED Blog Post

Preferred Mutual Partners with Hi Marley to Adapt to Customers’ Evolving Communication Needs

Property and casualty insurance provider, Preferred Mutual Insurance Company partnered with Hi Marley to provide its customers and employees with communication options.

FEATURED Blog Post | Mark Snyder

Improving Claims Best Practices with Insights from Conversational Text Data

When merged and analyzed properly, survey and conversational sentiment data can be incredibly powerful tools in managing customer expectations, and in turn, providing better experiences.

FEATURED Blog Post

Hi Marley’s Coaching Capabilities Add Grammarly, Giving Adjusters Confidence in Communication

The addition of Grammarly’s Text Editor SDK into Hi Marley’s web communication platform will ensure adjusters have confidence in the text messages they send to policyholders, allowing them to spend more time focused on solving problems in the claims process and driving faster resolutions.

FEATURED Blog Post

AF Group Companies Bring Empathy and Innovation to Workers’ Compensation with Hi Marley

AF Group understands that the workers’ comp process can be overwhelming, which is why they strive to provide superior customer service, timely support and innovative solutions. Since offering Hi Marley for all workers' comp claims, employees have seen many benefits, including improved communication and streamlined claims processes. 

FEATURED Blog Post | Mark Snyder

How Change Spurs InsurTech Innovation in Property Claims

Over the past few years, we've seen major leaps in innovation with loss prevention tools that monitor properties for the risk of potential loss events. And, as InsurTech evolves, so does the maturation of claim ecosystem capabilities, like using technology and data to coordinate and align efforts across multiple internal and external entities.

FEATURED Blog Post | Mark Snyder

Creating CX Improvement Plans? Start with Time to First Contact

Time to first contact is a powerful metric to utilize as part of a healthy performance coaching approach. When measured and managed properly, it can positively impact consumers and claims operations.

FEATURED Blog Post

How Hi Marley’s Translation Feature Breaks Down Communication Barriers, Saving Time and Money

Language barriers can create massive communication challenges for insurers. Enabling real-time translation in 19 languages, the Hi Marley Insurance Cloud’s language translation feature breaks down barriers by allowing reps and customers to communicate in their preferred language.

Hi Marley Blog