FEATURED Blog Post | Glenn Shapiro, Former President of Allstate

Why Buying Wins Out Over Building When It Comes to Insurance Technology

Buying is almost always the right decision when making an investment in technology because it allows you to focus on what you’re really good at.


Five Things You Should Know about Automotive Total Loss This Year

Hi Marley hosted a webinar with industry experts on the in an increasingly complex total loss environment, and how can carriers continue to deliver excellent customer experiences. Discover five big takeaways.


ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities

Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections and sending and receiving media files, and with the addition of Coaching Capabilities, ACG could enhance member service and productivity.


How Built-for-Insurance Technology is Improving This Adjuster’s Job

Angie Ellis, a Claims Adjuster shares four ways Hi Marley has helped transform her day-to-day responsibilities for improved outcomes.


Meet the Winners of Hi Marley’s Inaugural Core Values Awards

Hi Marley launched the Core Values Awards to recognize exceptional people who exhibit a growth mindset while demonstrating behaviors that stay true to the company's core values.


Westfield Integrates One Inc and Hi Marley to Create One Unified Conversation

Westfield worked with One Inc and Hi Marley to build an integration allowing adjusters to initiate payment through their claims system of record and consolidate all text messages into one conversation, saving cycle time, increasing efficiency and improving the claims experience.

FEATURED Blog Post | Mike Breslin

How Carriers Can Boost Efficiency, Productivity and Satisfaction with Hi Marley’s Multi-Party Texting

Introducing Multi-Party Texting (MPT), an innovative and valuable feature that allows carrier users to add multiple SMS participants to a single conversation in Hi Marley, reducing friction points and making the experience more delightful.

FEATURED Blog Post | Stephanie Behnke

Time to First Contact: Why it Matters in Claims

Time to first contact (TTFC) is an important metric carriers should measure, it sets the tone for the rest of the claim lifecycle and can improve business outcomes.

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