Overcoming Roadblocks
in Property Claims
In the complex world of property claims, miscommunication and delays can turn an already stressful and emotional situation into a prolonged, frustrating ordeal. Policyholders often feel left in the dark about their claim’s status. When a policyholder is displaced or their damaged property requires urgent repairs, they need quick, clear updates to support fast decision making.
At the same time, property claims adjusters face their own challenges while juggling high caseloads, managing expectations, gathering documentation, scheduling appointments, and more. Handling these tasks can become overwhelming, especially during peak times like natural disasters. Without an efficient way to share updates, confirm details, and coordinate quickly, policyholders, adjusters and network support partners face unnecessary roadblocks to a smooth process.
Hi Marley Makes Property Claims Easier, Faster and More Transparent
Designed to bridge communication gaps and streamline complex workflows for both policyholders and insurance professionals, Hi Marley:
- Helps operators keep policyholders informed with real-time updates.
- Reduces the back-and-forth with instant document sharing.
- Simplifies scheduling with effortless appointment confirmations and reminders.
- Prioritizes adjuster next best actions when processes are delayed or policyholders express frustration.
Hi Marley Makes Property Claims Easier, Faster and More Transparent
Through a real-time, two-way integration with Verisk™ XactAnalysis®, Hi Marley’s Workflow Assist ensures seamless collaboration among all stakeholders involved with the claim.
Carriers using Workflow Assist™ report measurable gains in efficiency and customer NPS, including:
- A 20% reduction in inbound call volume per claim
- A 13% increase in customer satisfaction scores
- And a 40% increase in SMS adoption
- And more!
Most importantly, policyholders are kept informed of their claim status with clear expectations of next steps, reducing inbound inquiries to the carrier.
Learn more here.