100% Focused on Serving Insurance
We care about the insurance industry, its people and the problems they face. The team at Hi Marley has experienced it firsthand, spending our careers in the business. Without insurance, our lives would be very different and that’s why we’re focused on solving insurance problems first.
When you communicate better, the carriers, agents and policyholders win.
The Proof Is In Our Trusted Partnerships with 120+ Insurers
Hi Marley is the purpose-built platform for the insurance industry to make it simple for your policyholders to reach out to their reps, cutting through communication inefficiencies.
Why is Hi Marley the Go-to Texting Solution for Insurance?
We were created with the shared purpose of helping policyholders and improving company profitability.
Built for Insurance Ecosystem
From day one, our platform was specifically designed to bring insurers and their ecosystem partners together.
Accelerate Innovation
Our entire team wakes up every morning with purpose and a laser focus to continually improve the insurance conversation.
One-of-a-Kind Insight
Our unique conversational data provides insurers with unmatched customer insights, benchmarks and competitive intelligence.
“We saw parallel at Hi Marley with your focus and knowledge on the customers’ needs, specifically with texting…we also recognized that Hi Marley’s approach was to focus on supporting us as a customer. And I think it was really key to align to our business objectives and collaborate on how we can deliver those together.” Continue
Gwen Olsen Enterprise Claims Strategy Assistant Vice President American Family Insurance Continue
“Our insureds place their trust in us to respond in a timely manner if they experience loss or damage to their homes. Writing in states that are extremely vulnerable to hurricane activity, Hi Marley provides us with an important tool to fulfill that promise to our customers, even during catastrophic natural disasters that impact thousands of customers simultaneously.” Continue
Jon Ritchie President American Integrity Insurance Company Continue
"Hi Marley is built for insurance and helps us provide a higher level of service beyond what's expected as the standard. The platform offers new capabilities that we didn't have previously, such as using artificial intelligence to identify conversations that need immediate attention and address those conversations faster." Continue
Laurie Pierman Vice President of Claim Operations Amerisure Insurance Continue
“The tool is simple and the setup was smooth. Sometimes technology implementation can be clunky, but we did not encounter that with Hi Marley – it’s a tool our claim associates like using.” Continue
Jay Lannin Senior Vice President, Property Claims and Field Operations & Real Estate and Operational Services Auto-Owners Continue
"We’ve already experienced the benefits of text messaging; we ultimately selected Hi Marley because it’s built for insurance, and we knew it would improve the claims experience for both our adjusters and policyholders. The transition to Hi Marley was seamless and allowed us to continue to offer our customers communication options and elevated customer service.” Continue
Bill Folmar Senior Vice President of Claims Donegal Insurance Group Continue
"Hi Marley allows us to offer our customers a texting option; something they’ve requested for a long time. And our claim examiners quickly saw the benefits of texting with policyholders. Once the customer submits FNOL, adjusters can jump right into an existing conversation and schedule time for first contact, saving significant time. They also love that they now have the option to use text to send a quick message, answer questions, confirm information and follow up faster and easier than before." Continue
Melissa dos Santos Director, Claims Heritage Insurance Company Continue
“With most people dealing with an accident on the job, it’s their first experience and they are scared, anxious and vulnerable. From the first point of contact through the entire claims process, we aim to ease that burden and instill confidence and trust; Hi Marley is helping us do that.” Continue
Paul Buffone Senior Vice President and Chief Claims Officer LWCC Continue
“We knew texting is just the way the world wants to communicate and had to find the right way to facilitate that for our policyholders and adjusters. After our first meeting with Hi Marley, we knew the tool would meet our needs. With its ease of use and communication, Hi Marley offers great benefits for adjusters and operations.” Continue
Michael Reilley Vice President of the Claims Division MPIUA Continue
"We chose to partner with Hi Marley primarily because the team understood insurance. The competitors we met with came from banking and other non-insurance backgrounds. Understanding the insurance industry is very important to us, so Hi Marley’s deep industry knowledge and experience gave them a huge advantage. We knew we could trust them as our technology partner.” Continue
Jon Perkins Claims Manager Merchants Insurance Group Continue
“Hi Marley's customer service is impressive. Working with Hi Marley has been a pleasure. We have monthly check-ins, and our Hi Marley team is great at following up, ensuring our needs are being met, keeping us in the loop on the latest releases, and just overall making sure we're getting the most out of the platform. I can't say enough about the support we've been given." Continue
Derek Prior Claims Shared Services Manager Mutual of Enumclaw Continue
"Technology like Hi Marley is putting us in line with the biggest companies out there. Our customers may choose us because we’re local, but with tools like Hi Marley, they stay with us because we offer the same high-quality experience as any of the big players. We’re just getting started, and I’m excited to see how our tools can help us deliver exceptional customer service, not just now, but as we continue to scale. With our partnerships with Hi Marley and Guidewire, we can easily build for what the future looks like.” Continue
Kent Peterson Assistant Vice President of Claims Innovated Holdings, Inc. Continue
"Everyone I’ve worked with at Hi Marley knows how to talk about insurance. Since we're all speaking the same language, it has made getting things up and running so much easier. Hi Marley knows insurance, which ensured we had a smooth implementation and are getting the most out of the platform." Continue
Abel Russell Claims Director MMG Insurance Continue
“Texting creates an easy, accessible way for injured workers to communicate with us if they have a question or concern. With more frequent communication, we can establish a better rapport and help them through their recovery process; it’s really rewarding.” Continue
Cassidy Horne Claims Examiner Montana State Fund Continue
"The pilot was super collaborative. Having the opportunity to identify a need and the capacity to work together to find a solution shows that Hi Marley is a great partner and cares about our success. Our team was delighted with the experience; we voted unanimously to continue with Hi Marley after the pilot." Continue
Michelle Skinner Business Intelligence Analyst II New Mexico Mutual Continue
“When I started using Hi Marley, I was astonished at how quickly making it our centralized method of communication relieved stress for our adjusters and sped up the claims process for the insured. With Hi Marley, adjusters can be responsive to several customers at once, which is valuable with their busy workload. It helps us stay organized and multitask, which is crucial for working in the claims industry.” Continue
Stacy Varitimos Jr. Supervisor, Physical Damage The Norfolk & Dedham Group Continue
“We’re always looking for the trifecta of a project opportunity: great customer experience, improved employee experience and low cost. If we can find tools that give us those three results, that’s gold. Hi Marley certainly gave us all three results.” Continue
Howard Goldberg Vice President Customer Solutions Plymouth Rock Assurance Corporation Continue
The fact that we could implement the Hi Marley Insurance Cloud as an out-of-the-box solution was a big draw. We could start using it on a web browser without integrations or changing our client system or any other system to make it work. Continue
Daniel Thall Property Operations Manager Preferred Mutual Insurance Company Continue
“Hi Marley staff worked very closely with our adjusters and IT staff to be sure that all of our training and analytics needs were met. We are not often presented with a software solution created by insurance professionals for insurance professionals. This tool fills a gap within our industry, and we are excited to bring this needed service to our insureds.” Continue
Jeffrey Pryce Assistant Vice President, Claims Union Mutual Continue
“The pilot participants loved it. They immediately found the advantages of faster communication and some of the really great features in Hi Marley that just make their life easier. Also, a great customer service benefit, so being able to communicate quickly and not having delays in information transferring back and forth. Super easy to use the platform – very user-friendly, intuitive. We've had great response time to text being sent.” Continue
Suzanne McAuliffe VP of Claims Key Risk Management Services (a W. R. Berkley Company) Continue
“We struggle when passing the claim off to the interpreter because we have no control over the level of service. With Hi Marley’s translation feature, our adjusters can now manage the conversations directly, ensuring consistent quality and care that is expected throughout the claim process.” Continue
Aaron Kasdorf Assistant Vice President of Claims Farm Bureau Insurance of Tennessee ContinueUniquely Positioned to Help You
When you choose Hi Marley, you choose a team of insurance professionals that understand your problem. Unlike a broad SMS solution for any industry, Hi Marley understands your requirements. That’s why we built Hi Marley to include features insurance carriers need like built-in translation to save you money and the ability to export transcripts for compliance. Hi Marley is an API-driven platform that easily integrates with your core claims administration systems.
We’re proud to be recognized for our innovative approach to transforming the insurance experience for our carriers and their customers.
Accelerate Profitable Growth by Delighting Customers and Improving Productivity
Improve Claim Quality
Quality helps improve the bottom line. Hi Marley fosters a culture of excellence in claims service.
Improve Claim Efficiency
By streamlining communication with Hi Marley, you get resolutions faster.
Improve Customer Service
Realize five-star ratings faster using the platform to communicate with your customers.
Request a Demo
Quality, efficiency and customer service has historically competed against each other. Hi Marley solves this by helping insurance carriers save money and grow profitable by providing a streamlined policyholder experience.
