Hi Marley’s latest research on car and home insurance policyholders’ FAQs found that poor claims experiences push them to switch carriers and that nearly half of the questions concerned getting vehicles to body shops and repair status.

Artificial intelligence tools will definitely transform the workplace. But that doesn’t mean rank-and-file workers will become obsolete.

Providing an outstanding customer experience is a top priority for insurers in an industry where the client is always one step away from potential disaster. Read our roundup for five stories on how the industry is managing the customer experience.