Revolutionize Auto Communication and Collaboration
Auto claims are fraught with challenges for everyone involved. Adjusters face high call volumes and difficulties coordinating with repair shops and third parties, often frustrating policyholders with long response times and unclear next steps. Inefficient, disjoined communication creates friction and delays throughout the claims process, leading to slower cycle times and increased operational costs.
Hi Marley Transforms the Auto Claims Experience by Delivering Seamless Communication at Every Stage
Texting and conversational tools streamline workflows and reduce calls, while proactive status updates and notifications keep customers informed in real time and encourage them to take action. With Hi Marley, carriers empower their auto teams to resolve claims faster, improve customer satisfaction, and build trust—all through the simplicity of a unified conversation thread.
Redefining the Auto Total Loss Process
Hi Marley’s Total Loss Assist™ helps carriers tackle total loss process inefficiencies to improve claims handling. Through our seamless integration with the Copart Seller Portal, Hi Marley reduces the number of touchpoints needed to resolve auto total loss claims while increasing customer satisfaction.
How Hi Marley Breaks Down Communication Barriers at Every Step
Hi Marley enables auto adjusters to enhance every step of the auto claims journey, providing faster communication and greater transparency.
First Notice of Loss (FNOL)
Investigation
Estimate and Appraisal
Claim Handling and Repair
Supplement
Payment
Improve call deflection rates and the customer experience while reducing cycle time by utilizing both voice and texting at FNOL.
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Speed up investigation times by gathering scene and vehicle damage photos, police reports, invoices, and towing information, all via text.
Expedite self-inspections, send automatic reminders to prevent no-shows, facilitate rental coordination, provide estimates or portal links and collaborate with service providers as needed.
Quickly answer customer questions and send proactive notifications such as rental reminders, salvage events, and/or body shop status updates via text to reduce delays and keep claims moving forward.
Prepare customers for delays / timeline impacts due to additional damage discovered on the vehicle.
Increase the speed and convenience of payments with secure links and multi-form payment options initiated through text.
Improve Auto Claims with Hi Marley Capabilities
See How Hi Marley Can Streamline Auto Claims at Your Organization
Conversational FNOL
Streamline claims starting at FNOL via a simple, conversational solution with an empathetic touch.
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Inbound Media: Gather damage photos, police reports, invoices, and other documentation that auto-syncs to integrated systems of record.
Conversational Network: Connect policyholders, insurers, and service providers by unifying conversations into a single, trusted thread.
Integration Suite: Utilize pre-built integration accelerators with core systems of record for ease of implementation and a flexible API suite to handle custom configurations and automations.
Message Templates and Scheduled Messages: Save time with pre-defined SMS templates and scheduled messages for frequent auto claim updates.
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Translation: Break down communication barriers by connecting with customers in 25 languages.
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Hi Marley Connect: Our lightweight browser extension brings Hi Marley alongside reps working across systems of record, partner applications, and more.
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