August 27, 2018

Merchants Insurance Group Implements Hi Marley as its Intelligent Messaging Solution

Boston, MA — August 27, 2018 – Merchants Insurance Group, a Buffalo, NY based property and casualty insurance company with over 100 years of service in the industry, has selected Hi Marley’s platform as its intelligent messaging solution.

“Our mission is to help our customers manage risk, pre- and post-loss, so that they may live their dreams,” said Ken Carter, Vice President of Claims for Merchants. “The Hi Marley platform provides a means of instant communication with our customers, enabling customers to communicate using the latest technology. Our claims team was up and running within a day, and the feedback from customers and our colleagues has been terrific.”

Merchants is the first insurance carrier to deploy the Hi Marley platform across all of its personal and commercial line claims, including home, auto, business and workers compensation. Merchants’ customers can communicate with their claims representatives via text – sharing photos, receiving proactive updates and getting real-time answers to questions. Marley is the first AI-based conversational service platform built specifically for the insurance industry and requires no IT integration to get started.

Mike Greene, CEO of Hi Marley, said “Merchants is a well-respected name in the insurance industry, it is an honor to be entrusted to deliver an exceptional experience to their customers. They have a great vision for the value of the Marley platform, and we are working together to find new ways to improve the customer experience. We are thrilled to have them as a partner on the journey to transform the way customers communicate with their insurance companies.”

About Merchants Insurance

Since 1918, Merchants Insurance Group has been providing quality property and casualty insurance protection to its policyholders, and earning their business…every day. Merchants Insurance Group sells its products through a network of more than 1,000 independent insurance agents in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania and Vermont. More information is available at www.merchantsgroup.com.

About Hi Marley

Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.

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Media Contacts 

LWCC

Seth Irby, Chief Marketing & Customer Experience Officer [email protected]

Hi Marley

Amy Finn, Director of Marketing  [email protected]