“During our pilot with Hi Marley, we proved our hypothesis that text messaging is our customers’ preferred communication method. Our employees loved it, too. Hi Marley’s innovative SMS platform helped us streamline communications, reduce phone call volume and simplify operations, saving significant time and allowing us to resolve claims faster.”

We’re proud to partner with leading P&C insurance industry solutions providers to help accelerate Arbella’s digital transformation. Our goal is to leverage Hi Marley to modernize our business, streamline operations, connect with the insurance ecosystem and empower our employees and agents to provide the best possible customer service.”

“Our company goal is to be the best niche workers comp carrier in Maryland. Hi Marley is giving us a competitive edge while helping us ensure all of our claimants receive the best service and experience possible.”

“We aim to deliver the best claim experience possible to our customers. Hi Marley’s platform gives our commercial lines policyholders more choices in how they connect with us and manage their claims. The automated solution streamlines the claim process and communications, enabling our team to remain highly responsive to customers.”

“Hi Marley is one way Providence Mutual makes claim cycles more efficient. If we’re able to take care of the more transactional interactions more efficiently, that gives us more time to work with policyholders on complex interactions.”

"We go above and beyond to take care of our members and ensure they can reach an actual human when needed and always feel supported. That's where texting comes in; it gives us another way to update our members and keep them informed on what's happening with their claims. That's been a tremendous success."

"Hi Marley not only has helped us with fast responses, but we've also significantly reduced voicemails. We can get in touch with our customers quickly and efficiently with text messaging. With the telephone, we often call and leave a message. But now, with Hi Marley, we can resolve the issue via text.”

"Our NPS overall is very high but ranges five to ten points higher on claims that involve some form of texting. Text messaging allows the customer to communicate in a way that they’re familiar with, and we see the benefit of interacting with customers in their preferred channel.”

“Hi Marley offers purpose-built functionality that will help us improve our communication and collaboration across claims. Our adjusters saw immediate value in features like automated transcript uploads to claim files and the ability to send and receive photos, video and other media, that would help tremendously in their day-to-day responsibilities, streamlining workflows and increasing efficiencies.”

“The Hi Marley platform enhances our already robust digital capabilities for policyholders and aligns with our enterprise-wide mission of helping people thrive in a connected world. Hi Marley lets us meet policyholders on the channel where they want to communicate, making the claims process quicker and easier for everyone.”

“Through ongoing conversations with our customers and agent partners, we’ve come to understand that their preferred methods of communication are changing. Our exciting partnership with Hi Marley allows us to conveniently offer text messaging capabilities, and we’re already seeing positive results.”

“Working with the team at Hi Marley has allowed us to create a new model of service that is not only pleasing our customers but intriguing our colleagues. We've had a history of delivering great customer service, but the Hi Marley platform is allowing us to deliver an exceptional experience and develop relationships with our customers like never before.”

“Hi Marley has led to process improvements and allows the claims team to connect more easily with customers. This all translates into improved job satisfaction. And our investigation process has gotten stronger with the customer option to share important materials through SMS messaging.”

"Everyone communicates via text; it's only going to get easier with Hi Marley. We know that not every text is created equal, so now we can help our adjusters understand where they need to focus, help our leaders develop their teams, and help our organization provide enhanced customer service and a better experience."

“To resolve claims more quickly while minimizing level of effort, we must keep innovating. Hi Marley’s communication platform offers greater efficiency in claims cycle times, even stronger customer satisfaction and insights we need to further refine products and services.”

"During our pilot with Hi Marley, we proved our hypothesis that text messaging is our customers' preferred communication method. Our employees loved it, too. Hi Marley's innovative SMS platform helped us streamline communications, reduce phone call volume and simplify operations, saving significant time and allowing us to resolve claims faster."

“With Hi Marley, we’ve been able to build efficiencies into our daily workflows. This helps our claims adjustors be more proactive and efficient, and helps our injured workers get to a resolution and back to work faster.”

“Text messaging has made getting in touch with our customers much easier. Our policyholders may not always be free for a phone call, but they respond the second they see a text message, which keeps the conversation going, without playing phone tag.”

“We had a large base of insureds where English was not their preferred language and scheduling time with a translator was a challenge. Hi Marley’s translate feature enables my entire team to communicate with insureds. Time-saving, financially efficient and a smoother process for end-customers and our team members.”

"Texting is almost table stakes in this day and age. Hi Marley has eliminated that phone tag situation where an adjuster is trying to reach an injured worker and the voicemail messages fail or it's not set up yet. Now, we can just send a text and say, ‘Hey, I need to talk to you,’ and it just helps us to move a claim forward faster, and ultimately resolve it at a quicker pace as well."

"In our line of business, there is often a lot of back and forth between the adjuster and the worker who experienced an on-the-job injury. It's a stressful situation, and the benefits are complex. Hi Marley helps us answer our customers' questions faster. It's an innovative solution that will have a lasting positive impact on our business."

“Our Marley Mobile field adjuster pilot was very successful; it delivered a significant increase in NPS. For the interactions in which adjusters leveraged Marley Mobile, we achieved an NPS of 77. Hi Marley is enabling us to make claims easier and more efficient, which lets us deliver an experience far beyond what policyholders expect.”

“Our customers wanted a fast and convenient way to communicate with us throughout the claims process, especially when it came to scheduling appointments. By offering a simple texting option, we’re giving our customers a method of communication they’ve been asking for, and one that will make their lives easier.”

“Our mission is to help our customers manage risk, pre- and post-loss, so that they may live their dreams. The Hi Marley platform provides a means of instant communication with our customers. Our claims team was up and running within a day, and the feedback from customers and our colleagues has been terrific.”

”Offering two-way texting gives our agents a tangible example to show potential customers how Central is investing in tools that drive quick, efficient claim handling practices. We value our team members, agents and policyholders and want to ensure they have the resources to be successful, engaged and satisfied.”

“Being there when our customers need us is our number one priority. That’s why we are excited to bring Hi Marley on board; we can reach our policyholders faster and provide all of the information they need right away, without going back and forth playing phone tag. With text messaging, our customers can reach us when it’s convenient for them.”

“When a customer has to call us to ask a simple question, it can turn into a five-minute conversation. With text messaging, they can ask the same question in three seconds. The method we use to communicate completely changes the amount of time we, or our customers, need to invest in each claim."