The Hi Marley Insurance Cloud

Transform your policyholder communication and conversations across the insurance value chain.

Improving Insurance Communication Starts with Better Collaboration

Insurance communication is complex and ripe with inefficiencies that cost the industry more than $200 billion a year. With policyholder churn from 10% to 15%, improving communication and customer satisfaction isn’t a nice to have — it’s a must have. 

 But with options ranging from generalist chatbots to text-only solutions, making the right choice for your digital strategy can be confusing. You need a collaboration platform that facilitates insurance communication flows to: 

  • Positively transform the customer experience
  • Increase handling efficiency 
  • Create desired claims outcomes 
  • Reduce handling stress on adjusters 
  • Improve customer retention

A Radically Simplified Human-to-Human Experience

Hi Marley makes it simple for policyholders to connect with their carrier via text, cutting through communication inefficiencies. Hi Marley connects policyholders with an entire ecosystem of service providers, enabling them to seamlessly communicate. Flexible, API-driven integrations easily and cost-effectively connect with your policy and claims administration systems to drive value while AI-driven alerting coaches reps on where to focus engagement to create lovable policyholder interactions. Don’t take our word for it — pilots can be set up in as little as one day.

The Hi Marley Insurance Cloud

Collaboration Hub

Hi Marley’s Collaboration Hub creates a unified conversation by connecting carriers and policyholders with the full insurance ecosystem. Omni-channel communications span text, mobile apps, websites and more. Reps can facilitate outbound messaging to targeted individuals or groups and are alerted in their chat queue of inbound policyholder communications. Improve efficiency and case handling with message templates, scheduled messaging, shared case notes and other embedded features. Learn More About Collaboration

Real-Time Coaching

Better outcomes for policyholders are tied directly to an employee’s claim handling expertise. Coaching capabilities provide tailored performance insights, AI-driven alerts and embedded writing assistance to amplify the voice of the customer while empowering adjusters to focus on engagement and follow-up. Hi Marley’s message intelligence engine ingests conversational data and provides alerts so users can engage with the policyholder, de-escalating potential issues. The dashboards help managers identify improvement opportunities at individual and team levels. Embedded Grammarly functionality ensures confidence in customer communication through clear, mistake-free writing. Learn More About Coaching

Network Ready

Power your digital engagement strategy with our suite of 45+ webhooks and APIs that connect Hi Marley with your core insurance systems and third-party technology providers to facilitate communications across organizational boundaries. Our pre-built integrations with leading core insurance systems such as Guidewire and Duck Creek increase speed and ease implementation, easily capturing conversational data, case notes and engagement activity within the Hi Marley Insurance Cloud. Learn More About Our Insurance-Focused Partners

Secure Communication

The Hi Marley Insurance Cloud contains the workflows, security and compliance features carriers need to mitigate risk and confidently deploy texting. The platform is SOC2 compliant, integrates securely with core insurance systems and expertly supports opt-in, opt-out management. Legal and compliance teams have assurance that security is at the forefront of your digital engagement strategy with features like automated documentation of SMS conversation transcripts, permission settings for case visibility, redaction, audit logging and more.

Enhanced Automation

Hi Marley’s automation workflows ensure insurance-specific execution on every customer interaction. No need for translation services – our AI-driven intelligence engine instantly translates messages across 19 languages, easing communication between carriers and customers. Scheduled communication enables messages to auto-trigger based on standard events and specific customer needs. Enterprise-grade group and user management features allow adjusters to easily cover for one another, improving internal collaboration and customer satisfaction.

The Hi Marley Insurance Cloud Powers Usage-Specific Solutions

Hi Marley delivers the Insurance Cloud to customers with solutions that address key parts of the policyholder experience. Learn how Hi Marley can help your organization deliver exceptional experiences in claims, service and sales.

Hi Marley Improves Insurance Communication

We’ve built the platform to improve every aspect of insurance communication.

Improved Workday

Reps have an improved workday, with streamlined communication and faster time to resolution.

Measure Performance

Supervisors can measure performance of teams and customer satisfaction scores.

Profitable Growth

Leadership can see measurable ROI with Hi Marley, from reducing calls to resolution, to realizing profitable growth.

Choose the platform built for your industry