Featured Customer content

How to Reduce Customer Churn & Improve Employee Performance with Coaching

Hear from experts at Hi Marley and ACG's Lori Pon how carriers can leverage AI-enabled Coaching capabilities to empower their employees to respond with empathy, stay focused on customer conversations that require timely responses and prevent service or claims interactions from escalating into poor customer experiences.

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Featured Customer content

How Westfield Insurance Drives 5-Star Claims Experiences

Positive or empathetic adjuster attitude and approach drive the majority of Westfield Insurance’s 5-star customer reviews. Learn how Westfield Insurance excels at creating lovable policyholder experiences while streamlining the process for its claims professionals.

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Featured Customer content

Lessons from Hurricane Ida on Proactive, Compassionate and Scalable CAT Communication

P&C carriers must be prepared for an influx of CAT claims in the blink of an eye. Plymouth Rock’s Director of Analytics, Tony Ranauro, shares CAT communications lessons learned during Hurricane Ida, including the importance of fast communication.

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Featured Customer content

Merchants Insurance Group Enhances Customer Service with the Hi Marley Insurance Cloud

Early Hi Marley adopter, Merchants Insurance Group, continues to improve policyholder and employee satisfaction across all personal and commercial lines. With such a longstanding partnership, Merchants has seen Hi Marley evolve, offering new features and functionalities that enhance customer and employee satisfaction over the years.

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Hi Marley is proud to partner with these innovative, customer-focused insurance providers.

American Farmers & Ranchers Mutual Insurance Company
Cumberland Mutual
Hagerty
Risk Administration Services, Inc.