Customers - Hi Marley

Featured Customer content

ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities

Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections and sending and receiving media files, and with the addition of Coaching Capabilities, ACG could enhance member service and productivity.

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How Built-for-Insurance Technology is Improving This Adjuster’s Job

Angie Ellis, a Claims Adjuster at Preferred Mutual shares four ways Hi Marley has helped transform her day-to-day responsibilities for improved outcomes.

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Westfield Integrates One Inc and Hi Marley to Create One Unified Conversation

Westfield worked with One Inc and Hi Marley to build an integration allowing adjusters to initiate payment through their claims system of record and consolidate all text messages into one conversation, saving cycle time, increasing efficiency and improving the claims experience.

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Mutual of Enumclaw Selects Hi Marley as Zipwhip Replacement

When Twilio announced Zipwhip would permanently shut down, Mutual of Enumclaw (MOE) needed to find a new partner for its texting needs. Hi Marley helps MOE give and receive quick responses, ultimately getting the information they need faster and reducing cycle times.

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Plymouth Rock Uses Hi Marley to Handle Thousands of Claims in Hurricane Ida Aftermath

Plymouth Rock received approximately 8,000 home and auto claims from Hurricane Ida. With such incredible call volume, the team was physically unable to answer every call and had to quickly divert to encourage policyholders to utilize texting, the most efficient channel to report their losses.

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AF Group Companies Bring Empathy and Innovation to Workers’ Compensation with Hi Marley

AF Group understands that the workers’ comp process can be overwhelming, which is why they strive to provide superior customer service, timely support and innovative solutions. Since offering Hi Marley for all workers' comp claims, employees have seen many benefits, including improved communication and streamlined claims processes.