Transforming Workers’ Comp Communication and Collaboration
With multiple steps, several stakeholders and stringent requirements, workers’ comp claims are often plagued by delays, unclear expectations, and disjointed communications, creating frustration for injured workers, employers, and adjusters alike. Injured workers frequently feel uncertainty about next steps in their treatment plans or when payments will arrive, adding stress to an already difficult situation. Additionally, adjusters struggle to get injured workers on the phone to check in and progress the claim.
These inefficiencies slow claims resolution and reduce trust and satisfaction among all parties.
Hi Marley Delivers Fast, Efficient, Transparent Communication for Workers’ Comp Claims
Whether it’s sending appointment reminders, providing claim and payment updates, coordinating return-to-work (RTW) accommodations, or just checking in to offer empathetic support, SMS-powered capabilities and insurance-specific workflows ensure all parties stay informed and connected.
Stay Ahead of the Most Common Questions in Workers’ Comp Claims
Nobody anticipates getting injured at work. When accidents happen, many questions arise. This white paper explores injured workers’ most frequently asked questions and how carriers can anticipate these inquiries to improve outcomes, streamline workers’ comp claims, and provide much-needed support on their recovery journey.
How Hi Marley Breaks Down Communication Barriers at Every Step
By connecting all parties in real-time, Hi Marley eliminates delays, reduces call volumes, and delivers a smoother claims experience for everyone involved.
Initial Contact/Services
Investigation
Treatment
Claim Handling
Follow-Up
Payment
Return to Work
With SMS communication, use pre-defined message templates to confirm next steps with injured workers and share physician network links in one unified thread for quicker access to care.
Offer quick answers to compensability questions and allow injured workers to upload essential documentation, such as invoices or treatment updates, through HIPPA-compliant portals to move investigations forward efficiently.
Introduce and maintain communication with nurse case managers in a single thread. Provide prescription cards via text and use scheduled messages to send reminders, reducing missed appointments and delays in recovery.
With Multi-Party Texting, adjusters can bring employers and other third parties into one thread for smoother coordination, proactive notifications, and more frequent status updates.
Proactively schedule messages to send RTW instructions and ensure follow-ups on treatment progress and recovery status.
Provide injured workers with proactive payment notifications and secure digital payment links, increasing the speed and convenience of payments.
Facilitate communications with employers to confirm accommodations and check RTW status, including therapy or treatment conclusions.
Improve Workers’ Comp Claims with Hi Marley Capabilities
See How Hi Marley Can Streamline Workers’ Comp Claims at Your Organization
Message Templates and Scheduled Messages:
Save time with pre-defined SMS templates and scheduled messages for frequent workers’ comp claim updates.
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Multi-Party Texting: Connect with injured workers, insurance professionals, employers, risk managers, nurse case managers, family members, and more all in a single unified text thread.
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Media and File Sharing: Use message templates with secure links to HIPPA-compliant portals to collect prescription cards, bills, and more.
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Text and Image Redaction: Protect customer information and follow HIPPA regulations by redacting social security numbers, bank information, credit cards, license numbers, or sensitive photos.
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Translation: Break down communication barriers by connecting with customers in 25 languages.
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Hi Marley Connect: Our lightweight browser extension brings Hi Marley alongside reps working across systems of record, partner applications, and more.
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Integration Suite: Utilize pre-built integration accelerators with core systems of record for ease of implementation and a flexible API suite to handle custom configurations and automations.
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