Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
Conversations That Connect
A Video Discussion Series
Join us each month for new episodes featuring conversations with the industry’s top leaders.
Hi Marley Insights
- Video
Conversations That Connect Episode 5: Kim Johnson on Why Technology Requires People to Drive Transformation
The biggest obstacle to transformation isn't implementing new technology. It's helping people embrace it.
View Video - Data Sheet
Hi Marley Unite™ Conversational Network
Hi Marley Unite™ is an insurance-specific conversational network that connects carriers, policyholders, and service providers in a single, trusted thread — improving coordination, reducing friction, and accelerating resolution across P&C workflows.
View Data Sheet - Video
Conversations That Connect Episode 4: Building Trust, CX, and Automation in the Insurance Industry
Margie Dillion, former CFO and Chief Customer Officer at Liberty Mutual and current Hi Marley Board Member shares how insurance leaders can ensure a positive customer experience in the age of automation.
View Video - Webinar
The Intelligent Communication Fabric: Hi Marley's Vision for P&C
Gain a frame for how the P&C operating layer will evolve in the agentic era, a view of how connected conversations, the ecosystem network, and AI work together, and a preview of what's coming from Hi Marley over the next 12 months.
View Webinar - Video
Conversations That Connect Episode 3: Partnerships, Data, and Transforming Claims Management
Technology alone is no longer a differentiator. Stephanie Behnke and Michael Anderson, Industry Advisory Lead, Claims at Guidewire, explore why the carriers pulling ahead are the ones that can orchestrate data, partners, and decisions across the claims ecosystem.
View Video - Video
Hi Marley Integrations: Move Faster Without Heavy IT Lift
Hi Marley works with the claims systems you already have, so adjusters can start messaging policyholders right away—no major IT projects or system changes required.
View Video - Infographic
Proactively Reach Policyholders During the Moments That Matter
Research from over 380,000 claims conversations highlights how carriers can proactively support policyholders during the moments that matter to reduce friction and deliver faster, more lovable claims experiences.
View Infographic - Video
Conversations That Connect Episode 2: Meeting the Moment: Innovation, Accountability, and the Future of Insurance
Stephanie Behnke sits down with Scott Stephenson, Hi Marley Board Member and former President, CEO, and Chairman of Verisk, to discuss fundamental shifts underway in the industry and how leaders can navigate them with clarity, accountability and purpose.
View Video - Webinar
Take Hi Marley Anywhere with Hi Marley Connect and Mobile
Discover how Hi Marley Connect and the Mobile App help teams stay connected, simplify workflows, and deliver great customer service.
View Webinar - Video
Conversations That Connect Episode 1: Curiosity Over Fear: Navigating AI in Insurance
In the debut episode, Jonathan Tushman, Hi Marley’s Chief AI Officer and CTO, joins host Stephanie Behnke to explore how AI is shaping the day-to-day work of claims professionals, what has surprised him most about this moment in technology, and the possibilities automation is creating for the future of insurance.
View Video - White Paper
How Claims Communication Behaviors Impact Cycle Time and Customer Outcomes
This analysis of more than 380,000 text messages exchanged between adjusters and policyholders throughout the claims lifecycle reveals ways carriers can improve their claims communication to avoid conflict escalation and accelerate resolution.
View White Paper - Case Study
Hi Marley’s Guidewire ClaimCenter Integration Delivers Immediate Value for Red River Mutual
Red River Mutual partnered with Hi Marley to modernize claims communication. And, by leveraging the Guidewire ClaimCenter integration, Red River Mutual eliminated manual work, streamlined claims, and achieved higher adjuster adoption and a measurable increase in NPS.
View Case Study