Accelerate Efficiency and Improve Performance with On-the-Job Coaching and Insights

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Benefits of Coaching

Coaching insights and AI-enabled message intelligence drive business forward while proactively addressing customer needs.

Carriers enjoy:
An amplified voice of the customer
Actionable supervisor insights
Enhanced employee productivity
Lovable employee recognition
Embedded AI and analytics



Beta users across claims-specific use cases improved adjuster response times by at least 20%.
With Coaching, Hi Marley extends beyond a communication platform. We’re leveraging data, AI and workflows to amplify the voice of the customer while empowering employees with tailored insights and guided actions.

Data & Insights for Every Persona

Customized dashboards provide critical information to continually improve performance and customer experience.

My Insights

Personalized alerts to prioritize next steps, plus an inspiring customer quote of the day.

My Team Insights

Customized supervisor tools to guide best practices and indicate opportunity areas.

My Org Insights

Organizational-level data captures industry analytics, conversational insight and sentiment analysis.

"We saw that our people used Hi Marley more, and our NPS scores improved. We are thrilled with these results. We value member service—it's our priority. There's no doubt that Coaching worked and helped us enhance member satisfaction. There's proof in the data." Continue

Patty Bullis AVP of Claims The Auto Club Group

AI-Enabled Message Intelligence

Hi Marley’s message intelligence engine ingests conversational data and provides real-time alerts so users can
proactively engage with customers, de-escalating potential issues.

Litigation Risks

Mitigate chances of legal action.

Negative Sentiment

Recognize when a customer is upset.


Identify and prevent obstacles in the claims process.

Customer Questions

Promptly respond to message inquiries.

Improve your CSAT and cycle times by combining

the power of Coaching and Collaboration.