Accelerate Efficiency and Improve Performance with On-the-Job Coaching and Insights

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Benefits of Coaching

Coaching insights and AI-enabled message intelligence drive business forward while proactively addressing customer needs. Carriers enjoy:
An amplified voice of the customer
Actionable supervisor insights
Enhanced employee productivity
Lovable employee recognition
Embedded AI and analytics

20%

IMPROVEMENT

Beta users across claims-specific use cases improved adjuster response times by at least 20%.
With Coaching, Hi Marley extends beyond a communication platform. We’re leveraging data, AI and workflows to amplify the voice of the customer while empowering employees with tailored insights and guided actions.

Data & Insights for Every Persona

Customized dashboards provide critical information to continually improve performance and customer experience.

My Insights

Personalized alerts to prioritize next steps, plus an inspiring customer quote of the day.

My Team Insights

Customized supervisor tools to guide best practices and indicate opportunity areas.

My Org Insights

Organizational-level data captures industry analytics, conversational insight and sentiment analysis.

“AI-driven notifications have been extremely helpful with bringing attention to communication breakdowns. We can quickly triage what we’re seeing, set expectations and recover.”

Lori Pon Head of Claims Strategy & Innovation The Auto Club Group

AI-Enabled Message Intelligence

Hi Marley’s message intelligence engine ingests conversational data and provides real-time alerts so users can proactively engage with customers, de-escalating potential issues.

Litigation Risks

Mitigate chances of legal action.

Negative Sentiment

Recognize when a customer is upset.

Delays

Identify and prevent obstacles in the claims process.

Learn how you can reduce customer churn and improve employee performance with Coaching by watching our recent webinar on-demand!