Benefits of Coaching
Coaching insights and AI-enabled message intelligence drive business forward while proactively addressing customer needs. Carriers enjoy:
An amplified voice of the customer
Actionable supervisor insights
Enhanced employee productivity
Lovable employee recognition
Embedded AI and analytics
Beta users across claims-specific use cases improved adjuster response times by at least 20%.
Data & Insights for Every Persona
Customized dashboards provide critical information to continually improve performance and customer experience.
Personalized alerts to prioritize next steps, plus an inspiring customer quote of the day.
My Team Insights
Customized supervisor tools to guide best practices and indicate opportunity areas.
My Org Insights
Organizational-level data captures industry analytics, conversational insight and sentiment analysis.
“AI-driven notifications have been extremely helpful with bringing attention to communication breakdowns. We can quickly triage what we’re seeing, set expectations and recover.”Lori Pon Head of Claims Strategy & Innovation The Auto Club Group
AI-Enabled Message Intelligence
Hi Marley’s message intelligence engine ingests conversational data and provides real-time alerts so users can proactively engage with customers, de-escalating potential issues.
Mitigate chances of legal action.
Recognize when a customer is upset.
Identify and prevent obstacles in the claims process.
Learn how you can reduce customer churn and improve employee performance with Coaching by watching our recent webinar on-demand!
Three Ways Hi Marley Coaching Capabilities Can Help Retain Employees
Hi Marley's Coaching capabilities leverage the data captured in texting conversations to offer carriers actionable insights and on-the-job development for their teams. Here are three ways insurers can use Coaching to attract and retain top talent in today's competitive market.
How to Reduce Customer Churn & Improve Employee Performance with Coaching
Hear from experts at Hi Marley and ACG's Lori Pon how carriers can leverage AI-enabled Coaching capabilities to empower their employees to respond with empathy, stay focused on customer conversations that require timely responses and prevent service or claims interactions from escalating into poor customer experiences.
Reactive, Real-Time and Proactive Insights Drive Lovable Experiences
We look for ways to amplify the voice of the customer while supporting adjusters and supervisors by giving them the tools that make their jobs easier. Hi Marley's Coaching capabilities help us further our mission to make insurance simple and lovable by empowering employees with AI-driven alerts and tailored performance insights.