The Insurance Industry’s Preferred Communication Platform
Hi Marley is the purpose-built platform for the insurance industry to make it simple for your policyholders to reach out to their reps, cutting through communication inefficiencies.
100% Focused on Serving Insurance
We care about the insurance industry, its people and the problems they face. The team at Hi Marley has experienced it firsthand, spending our careers in the business. Without insurance, our lives would be very different and that’s why we’re focused on solving insurance problems first.
The Proof Is In Our Trusted Partnerships with 60+ Insurers
Why is Hi Marley the Go-to Texting Solution for Insurance?
We were created with the shared purpose of helping policyholders and improving company profitability.
Built for Insurance Ecosystem
From day one, our platform was specifically designed to bring insurers and their ecosystem partners together.
Our entire team wakes up every morning with purpose and a laser focus to continually improve the insurance conversation.
Our unique conversational data provides insurers with unmatched customer insights, benchmarks and competitive intelligence.
“We knew we had policyholders who prefer texting over email or phone calls. With the Hi Marley Insurance Cloud, we’ve improved communication with those policyholders by offering a different way to interact with us.” ContinueBrett McGavock Property Claims Manager AFR Insurance
“We saw parallel at Hi Marley with your focus and knowledge on the customers’ needs, specifically with texting…we also recognized that Hi Marley’s approach was to focus on supporting us as a customer. And I think it was really key to align to our business objectives and collaborate on how we can deliver those together.” ContinuedGwen Olsen Enterprise Claims Strategy Assistant Vice President American Family Insurance
“Hi Marley has a deep understanding of the insurance industry and is a true partner in developing processes to enhance communication with our customers when they need us most.” ContinuedJeffrey Gagnon Department Vice President of Service Center Operations Amica Insurance
“When it came to selecting Hi Marley as a partner, it was very clear the team understood insurance and how to deliver a great experience to our customers. It was a huge differentiator.” ContinueLori Pon Director of Claim Strategy and Innovation The Auto Club Group
“The tool is simple and the setup was smooth. Sometimes technology implementation can be clunky, but we did not encounter that with Hi Marley – it’s a tool our claim associates like using.” ContinuedJay Lannin Senior Vice President, Property Claims and Field Operations & Real Estate and Operational Services Auto-Owners
“The Hi Marley team is deeply knowledgeable of – and focused on – the insurance ecosystem, which streamlines every conversation.” ContinuedSteve Messina Senior Vice President of Insurance Operations Bankers Insurance
“We knew we could control the cycle times better if our own team did the work. Hi Marley’s texting platform provided an important part of the solution—a fast, simple way of obtaining damage photos from customers.” ContinuedTodd Shevlin Senior Personal Lines Claims Manager Electric Insurance Company
“Hi Marley is solely focused on the insurance industry. That’s important. They are knowledgeable of the problems unique to insurance and are dedicate
Rocco Neglia Vice President, Claims and Loss Prevention Heartland Farm Mutual
to solving them.”
“With most people dealing with an accident on the job, it’s their first experience and they are scared, anxious and vulnerable. From the first point of contact through the entire claims process, we aim to ease that burden and instill confidence and trust; Hi Marley is helping us do that.” ContinuedPaul Buffone Senior Vice President and Chief Claims Officer LWCC
“We knew texting is just the way the world wants to communicate and had to find the right way to facilitate that for our policyholders and adjusters. After our first meeting with Hi Marley, we knew the tool would meet our needs. With its ease of use and communication, Hi Marley offers great benefits for adjusters and operations.” ContinueMichael Reilley Vice President of the Claims Division MPIUA
"Everyone I’ve worked with at Hi Marley knows how to talk about insurance. Since we're all speaking the same language, it has made getting things up and running so much easier. Hi Marley knows insurance, which ensured we had a smooth implementation and are getting the most out of the platform." ContinueAbel Russell Claims Director MMG Insurance
"The pilot was super collaborative. Having the opportunity to identify a need and the capacity to work together to find a solution shows that Hi Marley is a great partner and cares about our success. Our team was delighted with the experience; we voted unanimously to continue with Hi Marley after the pilot." ContinueMichelle Skinner Business Intelligence Analyst II New Mexico Mutual
“Hi Marley promised an easy deployment of their intuitive system with fast results, and they delivered.” ContinuedJohn DeLucia Vice President of Claims Ohio Mutual Insurance Group
“We’re happy to be the first [Canadian carrier] because we know it works. It’s just one of those things where as long as you’ve got the confidence in the solution that’s going to be helping your customers, I really don’t think you can go wrong.” ContinuedIrene Bianchi CEO Peel Mutual Insurance
“My team and I are really in this to win for our customers, our employees and our agency partners. And my confidence increases based on the partnership that we have with Hi Marley.” ContinuedMary Boyd President and CEO Plymouth Rock Assurance Corporation
“Hi Marley staff worked very closely with our adjusters and IT staff to be sure that all of our training and analytics needs were met. We are not often presented with a software solution created by insurance professionals for insurance professionals. This tool fills a gap within our industry, and we are excited to bring this needed service to our insureds.” ContinuedJeffrey Pryce Assistant Vice President, Claims Union Mutual
“This is built for insurance, which makes it easy to deploy – and honestly our people love it. The team behind Hi Marley have proven themselves repeatedly in the industry. This wasn’t a hard decision.” ContinuedDavid Ertmer Vice President of Claims West Bend Mutual Insurance Company
"We chose to partner with Hi Marley primarily because the team understood insurance. The competitors we met with came from banking and other non-insurance backgrounds. Understanding the insurance industry is very important to us, so Hi Marley’s deep industry knowledge and experience gave them a huge advantage. We knew we could trust them as our technology partner.” ContinuedJon Perkins Claims Manager Merchants Insurance Group
Uniquely Positioned to Help You
When you choose Hi Marley, you choose a team of insurance professionals that understand your problem. Unlike a broad SMS solution for any industry, Hi Marley understands your requirements. That’s why we built Hi Marley to include features insurance carriers need like built-in translation to save you money and the ability to export transcripts for compliance. Hi Marley is an API-driven platform that easily integrates with your core claims administration systems.
Accelerate Profitable Growth by Delighting Customers and Improving Productivity
Quality helps improve the bottom line. Hi Marley fosters a culture of excellence in claims service.
By streamlining communication with Hi Marley, you get resolutions faster.
Realize five-star ratings faster using the platform to communicate with your customers.
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Quality, efficiency and customer service has historically competed against each other. Hi Marley solves this by helping insurance carriers save money and grow profitable by providing a streamlined policyholder experience.
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