Hi Marley Claims
A Solution Delivered on the Hi Marley Insurance Cloud
Text-based claims processing for faster resolution and delighted customers.
A Simple Solution for the
Entire Claims Process
With Hi Marley Claims, insureds, claimants, FNOL representatives, adjusters, agents and claims vendor partners can quickly streamline the communications needed to report, investigate, evaluate and resolve claims.
Feature Highlights:
- Claims-specific message templates
and workflows - Message streams that include the entire claims ecosystem
- Auto-translation of languages
- Inbound quick-start FNOL
- Policyholder profiles connected to core systems
- Claims process dashboards and benchmarks
“Adopting Hi Marley’s comprehensive and seamless two-way texting model will make life easier for both our customers and our representatives in a very user-friendly way.”
“Texting eliminates phone tag, allowing us to connect with our customers faster. It’s a simple use case but the value cannot be overstated.”
Jay Lannin Senior Vice President, Property Claims and Field Operations & Real Estate and Operational Services Auto-Owners
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“We recognized the potential of Hi Marley’s platform to provide value to both our customers and our claims team, particularly during a catastrophe.”
“I was able to bring the claim to a quicker resolution because of Hi Marley. It bridged the language barrier and sped up the process for both sides – and it saved time and money from having to bring in a translation service.”
“Hi Marley speeds up the total loss determination. We can easily gather lienholder information, account numbers, banking permissions and more, as well as confirm features on the vehicle—all small details that, if gathered quickly, help to finalize the total loss assessment and resolve claims faster.”
“[Hi Marley] changes the experience for our claims team. These are professionals dedicated to helping our customers – and giving them better tools matters.”
“Once we began using Hi Marley, our Claims team had fewer voicemails to return, were able to move claims to resolution faster, and our customers were happier.”
“We are proud to offer not just a texting solution for our insureds, but also a more simple and efficient way for our team to handle claims.”
“When we started our pilot, we gave this to ten of our employees. We had training on a Monday, started using it Tuesday. On Wednesday, my Chief Claims Officer came up to my office in the afternoon. And he looked very serious and said ‘if you take it away from them, they will leave.’”
“Policyholders will now be able to complete self-inspections and resolve their claims through simple text messaging, increasing speed and transparency in the underwriting and claims processes.”
“The people who use Hi Marley the most rave about it. They love it. The platform increases efficiencies, saves time, helps proactively identify and resolve issues and drives customer satisfaction. Ever since we opted to become early adopters, we haven’t looked back. We’ve seen a lot of success.”
“Texting is one of the easy tools we can use to continue to make the claims experience better, and it doesn’t require much effort.”
Benefits of Hi Marley Claims
Delight Customers
Policyholders, claimants and agents communicate easily with the claims ecosystem, creating a seamless and hassle-free experience.
Improve the Claim Process
Claim professionals benefit from improved efficiencies along with reductions in phone tag, handling stress and customer frustration.
Increase Customer Retention
Customers are satisfied with faster time to resolution, resulting in less customer churn.
At the claims “moment of truth,” policyholders know promises will be kept and claims will be hassle-free and handled with empathy.
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