Arbella Insurance Partners with Hi Marley to Enhance the Customer and Employee Experience

Artificial intelligence tools will definitely transform the workplace. But that doesn’t mean rank-and-file workers will become obsolete.

Press Hit

January 19, 2023

How Insurers are Seeking to Deliver a First-Class Customer Experience

Providing an outstanding customer experience is a top priority for insurers in an industry where the client is always one step away from potential disaster. Read our roundup for five stories on how the industry is managing the customer experience.

Press Hit

January 11, 2023

100 Best Places to Work in Boston, MA 2023

Built In

These exemplary companies understand their people are their most valuable asset, and they’ve stepped up to meet the modern professional’s new expectations, including the desire to work for companies that deliver purpose, growth and inclusion.

Press Hit

January 11, 2023

50 Best Startups to Work for in Boston, MA 2023

Built In

These young companies set the stage for a human-centered future of work in Boston.

Press Hit

November 17, 2022

Customers Complain Because They Care: Hi Marley’s SVP of Customer Success Explains Why

By taking regular feedback, communicating with the customer and bringing their concerns to the rest of the team, customer success employees can improve the experience of not just the one vocal customer, but all of the people that use their product.

Press Hit

November 16, 2022

Why Insurers Should Prioritize Responsiveness

How should carriers approach first contact with claimants? Can time to first contact predict how well an adjuster will handle a claim journey from start to finish? Subject Matter Expert, Mark Snyder, answers crucial questions around adjuster responsiveness.

Press Hit

October 26, 2022

New England Venture Capital Association Reveals the Nominees for the 10th Annual NEVY Awards

New England Venture Capital Association

The New England Venture Capital Association (NEVCA) revealed the nominees for its 10th annual NEVY Awards, which recognize and celebrate the top innovators, investors and companies in the region.

Press Hit

October 14, 2022

Here’s Why Your Car Insurance Rates are Rising

ConsumerAffairs

From repair costs to replacement vehicles, inflation has socked insurance carriers.

Press Hit

September 28, 2022

Auto Insurance Offers Important Protection from Financial Catastrophe. How to Choose the Best Option for You

FortuneRecommends

Auto insurance exists to ensure that the tragedy of a motor vehicle accident isn’t made worse by catastrophic financial loss, but how exactly does auto insurance work and what types are there?

Press Hit

September 28, 2022

Many Homeowners Are Surprised to Find that Floods Aren’t Included in Home Insurance. Here’s What You Need to Know

Fortune Recommends

Flooding can happen anywhere, and the resulting harm can range from nuisance to catastrophic. Here's everything you should know about flood insurance for those looking to purchase or those who already have.

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September 22, 2022

BostInno’s 2022 Inno on Fire

BostInno

This year’s Inno on Fire companies were selected based on nominations you sent in. These companies have demonstrated their success in raising funds, launching new products, bringing in new customers, growing their Boston footprint and supporting the local community and innovation ecosystem.

Press Hit

September 13, 2022

What Customers Actually Value

Insurance Thought Leadership

A survey by Hi Marley identifies two problems in the claims process that annoy customers, yet that would be easy to fix via technology and some training.

Press Hit

September 07, 2022

Majority of Survey Respondents Not Happy with Carrier Claim Process Explanations

Repairer Driven News

Hi Marley analyzed thousands of four-star claim survey responses in its database and identified 1,300 claims in which policyholders relayed issues that, had they been handled differently, would’ve resulted in a higher rating. Of those, 95% fell into just four categories.

Press Hit

August 11, 2022

Want a Culture of Ownership? Share the ‘Why’ not the ‘How’

Trust, communication and autonomy are key ingredients to growing collective responsibility among engineering teams at these 10 Boston companies.

Press Hit

August 10, 2022

Speed Equals Satisfaction in a Historically Slow Insurance Industry

Insurance Journal

If there’s one thing your insurance business can do to improve both employee and client satisfaction, it’s finding a way to cut down delays and lag times in your internal and client-facing processes. More often than not, the right technology is a significant part of the answer.

Press Hit

August 03, 2022

Improving Communication During Disasters

Insurance Thought Leadership

In numerous cases, such as the tsunami in Sri Lanka, even a bit of warning could have saved lives and protected assets. Texting should be a key tool.

Press Hit

July 29, 2022

Attitude: What Matters Most to Customers in Insurance Claims

Westfield Insurance

Once policyholders have chosen a company, they choose to stay based on how the company treats them. Here are the four factors that make or break their satisfaction.

Press Hit

July 20, 2022

How Hi Marley Empowers Employees and Fosters a Sense of Belonging in the Workplace

Hi Marley was founded with two bold goals: to transform the insurance industry and create the best workplace culture their team members have ever experienced.

Press Hit

June 28, 2022

State of the Massachuetts Tech Economy 2022

Mass TLC

The Massachusetts tech sector remains strong, but there is work to do to grow the talent pipeline and become more inclusive.

Press Hit

June 24, 2022

Time to First Contact Weighs Heavily on Claims Satisfaction

Property Casualty 360

Recent research from Hi Marley found that the highest-performing claims adjusters make first contact with claimants within three minutes at least half of the time, and with 80% of claimants within 3.5 hours. In contrast, the lowest-performing claims adjusters take around 43 hours or more to make first contact in 50% of their cases.

Press Hit

June 23, 2022

Guidewire Promotes Eight PartnerConnect Solution Partners

Guidewire announced that eight Solution partners have been promoted within the PartnerConnect Solution Alliance Program for their contributions serving mutual customers. Guidewire’s solution ecosystem is the largest in the P&C industry, with over 150 solution partners providing over 170 integrations in the Guidewire Marketplace.

Press Hit

June 23, 2022

Hi Marley Research Finds Insurers, Adjusters Should Prioritize Communication, Touts Importance of Insurer FNOL Control

Repairer Driven News

New research conducted by Hi Marley found that insurance adjusters who engage with customers quickly at the start of the claim are more likely to take an empathetic approach, provide timely service and sustain excellent communication throughout the claims process.

Press Hit

June 21, 2022

2022 Hurricane Season Insurance Report

Insurance Quotes

The National Oceanic and Atmospheric Administration estimates a “65% chance of an above-normal season, a 25% chance of a near-normal season and a 10% chance of a below-normal season” for the 2022 Atlantic hurricane season. Mark Snyder dives into what that means for insurers (and homeowners).

Press Hit

June 20, 2022

What Does an Insurance Claims Adjuster Do?

Sounds Dollar

Former adjuster and current Subject Matter Expert, Mark Snyder, joins other insurance pros to answer common questions about about adjusters — including how adjusters settle claims and how to become a claims adjuster.

Press Hit

June 20, 2022

Hi Marley Named to the 2022 CB Insights Insurtech 50 List

FintecBuzz

The list is a collection of the 50 most promising private insurtech companies across the globe, and recognizes Hi Marley for driving efficiencies and better customer experiences in insurance.

Press Hit

June 10, 2022

Using Automation to Drive Efficiency and Improve Satisfaction

Property Casualty 360

Maximizing the value of technology begins with giving adjusters more time to provide a personalized experience.

Press Hit

June 09, 2022

The Latest Launches From WAX, The Stanford Center for Legal Informatics, Hi Marley

Carrier Management

Hi Marley announces Coaching, which offers carriers insights and AI-enabled message intelligence. This, and other recent launches in the industry.

Press Hit

May 17, 2022

Hi Marley Announces Formation of Insurance Advisory Council to Support Platform Innovation and Growth

The Council will guide and inform Hi Marley’s product and go-to-market strategies with background in claims, customer experience, innovation and technology.

Press Hit

May 17, 2022

Technology Helps but the Human Touch Is Irreplaceable

Westfield Insurance

Discover how Westfield Insurance is balancing people and technology to best serve their customers.

Press Hit

April 19, 2022

The Customer Experience Overhaul In Insurance

Forbes

Mike Greene, Co-founder and CEO of Hi Marley, shares how the insurance industry is changing for the better, what the newfound focus on customer experience means for carriers and policyholders alike and the important role technology plays (think: improved communication, smarter use of data and analytics, and more).

Press Hit

March 31, 2022

Policyholder Communication Preferences: What Do Today’s Insurance Customers Want?

One Inc

To meet consumer expectations, insurers need to engage policyholders, and to do that, they need to understand policyholder communication preferences.

Press Hit

March 13, 2022

Over 50% Of 5-Star Insurance Company Reviews Stem From Empathetic, Good Communication

Fintech Times

Hi Marley released research to gauge what factors have the most significant positive and negative impacts on insurance policyholder experiences.

Press Hit

March 10, 2022

Emerging Startups 2022: Top Insurance IT Startups

Tracxn

A curated list of the most promising startups leading the Insurance IT industry, from across the globe.

Press Hit

March 09, 2022

Poor Communication Has Big Impact on Customer Satisfaction, Hi Marley

According to customer satisfaction scores, poor communication is the biggest indicator of one-star ratings while a good experience with an adjuster is the primary reason for satisfaction in a claims process.

Press Hit

March 08, 2022

International Women’s Day 2022 – How Tech Companies are Recognizing this Day and Accelerating Equality for Women

VentureFizz

In recognition of International Women's Day and this year's #BreakTheBias theme, VentureFizz asked how companies are celebrating International Women's Day and accelerating equality for women. Here are their responses.

Press Hit

February 22, 2022

Lead(H)er Profile: Lauren McCollem, Chief Marketing Officer at Hi Marley

VentureFizz

VentureFizz's Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, Lauren McCollem, Chief Marketing Officer at Hi Marley, talks about her background, career path, current role and more.

Press Hit

January 26, 2022

How to Design an Effective (and Efficient) Interview Process

Underscore VC

Hi Marley hiring experts, Reed Hallowell and Stefanie Bishop, share their tips for creating an inclusive and effective interview process both interviewers and candidates love.

Press Hit

January 20, 2022

Duck Creek and Hi Marley Partner on Claims Communications

A partnership aimed at enhancing carriers’ customer experience across current and future aspects of Duck Creek’s OnDemand SaaS deployments.

Press Hit

January 04, 2022

New Year, New You: 8 Boston Companies Hiring in 2022

How has Hi Marley retained their culture of humility and enablement as they’ve scaled? Built In Boston chatted with their Head of People, Stefanie Bishop, to find out.

Press Hit

January 03, 2022

Insurtech: Hi Marley, an Intelligent Communication Platform for Insurance Industry, Explains Importance of Product Testing

Crowdfund Insider

For carriers starting their digital transformation, taking the time to find the right solution is a worthwhile investment. Here's what carriers should consider when designing a pilot.

Press Hit

November 22, 2021

The Hartford Invests $2.5B to Support Energy Transition; Amica Insurance Teams Up with Hi Marley: Roundup

Amica Insurance is providing policyholders with more communication options like text messages using the Hi Marley Insurance Cloud and a Guidewire integration so representatives can send messages using core operating systems.

Press Hit

November 15, 2021

Hi Marley Logs One Million Users On Its Text Messaging Communications Platform

MarTech Series

The milestone underscores the need for insurers to offer policyholders modern, frictionless solutions for communications and expedited claims resolution that fit into their lives.

Press Hit

November 05, 2021

A Balanced Approach to Improving Insurance Customer Experiences

Property Casualty 360

While technology certainly plays an important role in improving customer experience, technology alone does not create the genuine connections that policyholders demand.

Press Hit

November 04, 2021

Survey: 64% of Home Buyers Don’t Factor in Climate Change

PropertyNest

Hi Marley's Mark Snyder and other experts share their advice for homebuyers, so you can protect yourself and your home.

Press Hit

October 18, 2021

Norfolk & Dedham’s Joel Murray Discusses The Importance Of Embracing Change While Remaining True To Your Roots

Agency Checklists

Norfolk & Dedham CEO shares the company’s history and development, how they’re innovating to serve policyholders when and where they want and more.

Press Hit

October 05, 2021

The Fintech 250: The Top Fintech Companies Of 2021

CB Insights

From a pool of over 17,000 applicants, CB Insights has selected and unveiled the fourth annual Fintech 250 — a list of 250 of the top private fintech companies using technology to transform financial services.

Press Hit

September 16, 2021

Looking for a New Engineering Role? These Companies Are Hiring.

These eight companies are expanding their engineering teams to keep pace with growth. Learn about each company’s tech stack, upcoming projects and unique culture.

Press Hit

September 11, 2021

Stefanie Bishop and Tanya Bakalov Chat About Hybrid Work and the Work/Life Balance

HelloTeam

Head of People at Hi Marley, Stefanie Bishop, joins podcast host Tonya Bakalov to discuss the beginnings of their careers and families, elements of creating company values and the highs and lows of splitting remote work with in-office work.

Press Hit

August 27, 2021

Canadian Millennials, Gen-X Prefer to Communicate with Insurers via Text – Survey

Canadian Underwriter

A new survey conducted by Hi Marley looks into the differences between how Canadian policyholders prefer to reach out to their insurance providers – in particular, how young adults prefer to contact their insurer through text messaging.

Press Hit

August 25, 2021

Policyholders Want to Text You. Is Your Carrier Doing Enough to Make This Happen?

Insurance Business Canada

Former Senior Vice President at State Farm Canada and Desjardins, Barbara Bellissimo, dives into Hi Marley's recent survey results and shares how carriers can add value by forming meaningful partnerships aimed at communicating with policyholders via the channels they desire.

Press Hit

July 30, 2021

Four Key Points to Consider When Choosing a Texting Platform for Insurance

Invest in a solution that provides actionable insights, is built for insurance and has a customized pilot program.

Press Hit

July 16, 2021

Just Text Me: Policyholders’ Communication Preferences Revealed

Property & Casualty 360

By maintaining contact while not being intrusive, insurance companies can build tighter bonds with consumers.

Press Hit

June 01, 2021

2021 Insurtech 100

Sønr

A compilation of the leading startups, scaleups and innovators driving change across insurance.

Press Hit

July 16, 2021

More than 80% of Policyholders Want to Text Their Insurers

Carrier Management

If given a choice, 71 percent of people who already do business with a company would prefer text as their primary means of communication. This, and other findings from Hi Marley’s June 2021 survey.

Press Hit

June 30, 2021

Car Insurance Basics: What Is Auto Insurance?

Insure.com

Car insurance is not a one-size-fits-all product. Here's how auto insurance works and what the most common types cover.

Press Hit

June 22, 2021

The World of Fintech Will Never Be the Same

Built in Boston

2020 required adaptation and helped shape the next wave of innovation in financial technology.

Press Hit

June 17, 2021

Where Is Auto Tech Driving Insurance?

Property & Casualty 360

In an industry known for fast turnover, regularly communicating with policyholders makes them more likely to stay.

Press Hit

June 03, 2021

How to Prevent a Flooded Home

US News & World Report

Keep your home dry and your basement water-free with these tips.

Press Hit

May 27, 2021

Overall Customer Satisfaction with US P&C Insurers Plateaus Due to Basic Digital Experience

Business Insider

Insurers need to offer more advanced digital capabilities and should turn to white-label solutions from insurtechs to help deliver the online experience customers expect.

Press Hit

April 16, 2021

Heartland Farm Mutual Implements Texting Platform Connecting Customers with Claims Representatives

Insurance Business Canada

Heartland Farm Mutual is after their goal to communicate seamlessly with customers with real time two-way texting.

Press Hit

March 23, 2021

Insurance Communication Platform Hi Marley Raises $25 Million In Series B

Pulse 2.0

Gordon Ritter joins the Hi Marley board as the company closes their Series B financing round with new investor Emergence Capital.

Press Hit

March 13, 2021

Massachusetts Based Start-up Hi Marley Raises USD 25 Million in Funds

VC Bay

Funding to be used to develop structure models, create new features and hire staff.

Press Hit

March 12, 2021

Hi Marley Raises $25 Million Series B Funding to Build upon Leading Intelligent Communication Platform for Insurance

Insurtech Insights

Funding comes at an inflection point for the insurance industry as consumers demand multichannel communications.

Press Hit

March 12, 2021

As Insurtech Exits Spike, More VC Money Piles Into The Space

Crunchbase News

Hi Marley CEO Mike Greene speaks to why venture investors have poured over $20 billion into InsurTech over the past three years.

Press Hit

Hi Marley Raises $25 Million Series B Funding to Build upon Leading Intelligent Communication Platform for Insurance

AIThority

Emergence Capital sees Hi Marley as the next industry stand-out cloud insurance company.

Press Hit

Why We’re (Re)Investing in Hi Marley’s Intelligent Communication Platform for Insurance

Underscore VC

Underscore recognizes Hi Marley's unique combination of deep industry experience, customer obsession and big ambition.

Press Hit

Hi Marley Raises $25M in Series B Funding

Funds will be used to create new features, ensure scalability and add to Hi Marley’s engineering, sales and customer success organizations.

Press Hit

Hi Marley Raises $25 Million Series B Funding to Build upon Leading Intelligent Communication Platform for Insurance

Advisor News

Round led by Emergence Capital, with participation from Underscore, True Ventures, Bain Capital Ventures, Greenspring and Brewer Lane Ventures.

Press Hit

Hi Marley Raises $25M to Fund Its AI-powered Communication Platform for the Insurance Industry

TechCrunch

In 2020, the number of carriers using Hi Marley’s platform doubled, along with a 4x increase in user base.

Press Hit

February 18, 2021

Hi Marley Launches Marley Insights for Analyzing Conversational Texting

New product provides a visual dashboard with 20+ built-in analytical reports.

Press Hit

February 17, 2021

New Marley Insights Turns Conversational Texting Data Into Advanced Insurance Analytics

Global FinTech

Insurance leaders can easily visualize insights from text conversations.

Press Hit

February 16, 2021

Game Over, Phone Tag: Streamline Claims with Text Messaging from Guidewire & Hi Marley

Hi Marley APIs integrate with Guidewire core platform to deliver fast, seamless communications between policyholders and insurers.

Press Hit

February 02, 2021

Peel Mutual Insurance’s Irene Bianchi on Using AI to Improve Business Processes

How Peel Mutual used Hi Marley to eliminate phone tag with customers, improve the claims process and eliminate employees' pain points.

Press Hit

December 07, 2020

AmFam Claims Strategy Through COVID and Beyond

Insurance Business America

AmFam announces their partnership with Hi Marley, one that has already resulted in efficiency gains for both customers and adjusters.

Press Hit

November 23, 2020

How This Mutual Insurer Eliminated Phone Tag

Canadian Underwriter

Peel Mutual sees a reduction in cycle times using Hi Marley.

Press Hit

November 18, 2020

Digital Bellwethers’ Set High Bar for Insurer Customer Service

Intelligent Insurer

With digital leaders like Amazon, customers have higher expectations of insurers. Here's how Plymouth Rock is using intelligent text messaging to innovate auto insurance claims.

Press Hit

September 29, 2020

How to Create an Effective Financial Plan in the Midst of Startup Chaos

Underscore VC

Hi Marley Vice President of Finance Eric Goode speaks to the importance of cash management on an executive dashboard.

Press Hit

July 20, 2020

“Virtual Claims-Focused InsurTech Aims at Expanding into Distribution,” CEO Says

Hi Marley aims to support insurers across the entire value chain.

Press Hit

July 02, 2020

AI-Enabled Conversation Platform Company Hi Marley Secures $8 Million

Pulse 2.0

Underscore VC believes Hi Marley's "focus on innovation within the insurance industry will have dramatic, positive effects on insurance companies and their customers."

Press Hit

July 01, 2020

Insurance Chatbot Startup Hi Marley Gets $8M Series A1 Investment

Alt Assets

Funding is led by True Ventures and Underscore VC.

Press Hit

Continued investor True Ventures is excited by Hi Marley’s deep industry expertise and aspiration to change the way people think about insurance.

Hi Marley Picks Up $8M

Venture Capital Journal

Press Hit

Insurtech Startup Hi Marley Pulls in $8M in Series A1 Round

BostInno

Hi Marley reaches $18.6 million in total funding with the addition of Series A partners.

Press Hit

Hi Marley Raises $8 Million for Its AI Messaging Platform That Connects Insurers With Customers

Venture Beat

Hi Marley is thrilled to use new funds to expand engineering and customer-facing teams and continue to build out APIs and partnerships.

Press Hit

Hi Marley Closes $8 Million Series A1 Preferred Financing

The round will be used to build upon Hi Marley’s insurance-focused conversational messaging product and increasing customer engagement.

Press Hit

May 29, 2020

Guidewire Software Announces Hi Marley as New Solution Alliance Partner

MarTech Series

Hi Marley’s Ready for Guidewire integration will enable insurers to utilize texting within the ClaimCenter to communicate with insureds.

Press Hit

May 26, 2020

MetLife* Ties Up with InsurTech Startup to Accelerate Virtual Claims

MetLife Auto & Home is stepping up its digital transformation and improving the claims process by partnering with Hi Marley.

Press Hit

May 07, 2020

Plymouth Rock Rolling Out Expanded AI SMS With Insurtech

Plymouth Rock Assurance and Hi Marley, offering AI-powered SMS software, announce an expansion of their partnership following a pilot.

Press Hit

May 06, 2020

Business News: Neuro-ID, Livegenic, Concentra and Hi Marley

Claims Journal

Plymouth Rock will expand work with Hi Marley to design and deploy intelligent SMS text messaging across all customer and agent-facing interactions.

Press Hit

June 21, 2019

Aon Targets Improved Customer Engagement with Hi Marley Partnership

Reinsurance News

Global reinsurance brokerage Aon partners with Hi Marley to offer insurers, reinsurers and brokers more efficient communications.

Press Hit

June 12, 2019

Boston’s Hi Marley Brings Conversational Intelligence to the Insurance Industry

True Ventures

Hi Marley has designed a simple yet powerful solution that streamlines communication between insurers, customers, agents and service providers.

Press Hit

June 12, 2019

Hi Marley Raises $8.7M for Its Insurance-specific Virtual Assistant

Built in Boston

Hi Marley to bring a special customer service touch to the complex world of insurance.

Press Hit

October 22, 2018

Bankers Insurance Achieves Significant Value Using Hi Marley for Hurricane Florence

PitchBook

Florida-based Bankers Insurance used Hi Marley’s intelligent conversation platform to handle property claims from Hurricane Florence, resulting in a 50 percent reduction in average days to contact and average days to inspect.

Press Hit

September 17, 2018

Hi Marley Wins 2018 SMA Innovation in Action Solution Provider Award