Insights/Blog
FeaturedApr 21, 2026
Building the Future of Claims: N&D's Mike Cummings on Agentic AI and Implementing Change
Hi Marley and N&D are teaming up on agentic AI solutions, designed to streamline the customer claims and communication experience even further.
Hi Marley Blog
Mike Cummings on Moving Claims Management From Reactive to Proactive
Oct 13, 2026Mike Cummings, SVP and Head of Claims at The Norfolk & Dedham Group, shares how AI and better communication can help move claims from a reactive process to a more proactive experience.
AI Can Earn Trust If We Stop Treating Human Access as a Backup Plan
Stephanie BehnkeOct 7, 2026While there's a gap between insurer and policyholder trust in AI, successful adoption depends on using AI to resolve customer needs while preserving seamless access to human support.
A New Era: Hi Marley’s Story Continues at Atlantic Wharf
Sep 18, 2026As Hi Marley has evolved, our brand has evolved and we moved to a new office space to better reflect where we are headed.
The Service Moment P&C Has Been Waiting For
Alex BurgessAug 12, 2026Builds lasting loyalty and meet evolving customer expectations through flexible communication channels, consistent engagement and AI-powered service.
Kim Johnson on Why Technology Requires People to Drive Innovation
Jul 28, 2026The biggest obstacle to transformation isn't implementing new technology. It's helping people embrace it.
Centering AI Innovation on the Policyholder Experience and the Future of P&C Insurance
Jul 7, 2026Hi Marley leaders share perspectives on industry transformation and the company’s vision for connecting conversations, workflows, and ecosystem partners around the policyholder.
Margie Dillon on Building Trust, CX, and Automation in the Insurance Industry
Jun 24, 2026Stephanie Behnke sits down with Margie Dillon to discuss how insurance leaders can ensure a positive customer experience in the age of automation.
AI Will Change More Than Work, It Will Change How We Measure Good
Stephanie BehnkeMay 4, 2026When humans are left with only the hardest problems, their value changes. And so should the way we measure it.
The Formula 1 Approach to AI in Insurance
Stephanie BehnkeApr 30, 2026Anyone can deploy AI. Professionals build the track that makes AI safe to run at speed—especially in insurance.
Meeting the Moment: Scott Stephenson on Innovation, Accountability, and the Future of Insurance
Apr 16, 2026As AI and automation reshape how decisions are made, leaders are being asked to move faster while maintaining the reliability and trust the industry depends on.
Reflecting on Purpose, Progress, and What’s Next with Hi Marley CEO Mike Greene
Apr 8, 2026Hi Marley's Chief Growth Officer Dan Keenan sat down with CEO and Co-Founder Mike Greene for a conversation about the company’s purpose, progress and what's next.
The Readiness Gap: Why Claims Transformations Succeed or Fail Before the Technology Is Ever Deployed
Stephanie BehnkeApr 1, 2026Successful claims technology adoption depends not just on the technology itself, but on organizational readiness, operational details, and supporting employees through change.