Insights/Blog
FeaturedApr 21, 2026
Building the Future of Claims: N&D's Mike Cummings on Agentic AI and Implementing Change
Hi Marley and N&D are teaming up on agentic AI solutions, designed to streamline the customer claims and communication experience even further.
Hi Marley Blog
Growing Without Losing What Makes You Special: A Conversation with Claire Hughes Johnson
Nov 5, 2026The former Stripe COO and Hi Marley advisor shares lessons on making decisions, leading teams, and building operating principles that support rapid growth.
Anticipate, Respond, Resolve: Reinventing Policyholder Service in P&C Insurance Today
Oct 23, 2026Hi Marley’s CTO and CAIO, Jonathan Tushman, joined Stephanie Behnke, Principal, Industry and Market Insights, and Megan Allen, Senior Product Manager, to explore how carriers are rethinking service to support policyholders and improve retention.
Mike Cummings on Moving Claims Management From Reactive to Proactive
Oct 13, 2026Mike Cummings, SVP and Head of Claims at The Norfolk & Dedham Group, shares how AI and better communication can help move claims from a reactive process to a more proactive experience.
A New Era: Hi Marley’s Story Continues at Atlantic Wharf
Sep 18, 2026As Hi Marley has evolved, our brand has evolved and we moved to a new office space to better reflect where we are headed.
The Service Moment P&C Has Been Waiting For
Alex BurgessAug 12, 2026Builds lasting loyalty and meet evolving customer expectations through flexible communication channels, consistent engagement and AI-powered service.
Kim Johnson on Why Technology Requires People to Drive Innovation
Jul 28, 2026The biggest obstacle to transformation isn't implementing new technology. It's helping people embrace it.
Centering AI Innovation on the Policyholder Experience and the Future of P&C Insurance
Jul 7, 2026Hi Marley leaders share perspectives on industry transformation and the company’s vision for connecting conversations, workflows, and ecosystem partners around the policyholder.
Margie Dillon on Building Trust, CX, and Automation in the Insurance Industry
Jun 24, 2026Stephanie Behnke sits down with Margie Dillon to discuss how insurance leaders can ensure a positive customer experience in the age of automation.
Donegal Insurance Group Keeps Claims Moving with More Efficient Communication
May 20, 2026Hi Marley has become an integral part of Donegal’s claims workflow, helping adjusters and policyholders navigate the claims process more efficiently.
AI Will Change More Than Work, It Will Change How We Measure Good
Stephanie BehnkeMay 4, 2026When humans are left with only the hardest problems, their value changes. And so should the way we measure it.
The Formula 1 Approach to AI in Insurance
Stephanie BehnkeApr 30, 2026Anyone can deploy AI. Professionals build the track that makes AI safe to run at speed—especially in insurance.
Meeting the Moment: Scott Stephenson on Innovation, Accountability, and the Future of Insurance
Apr 16, 2026As AI and automation reshape how decisions are made, leaders are being asked to move faster while maintaining the reliability and trust the industry depends on.