Your Most Reliable Partner in Delivering a Simple, Lovable Experience

We believe your investment in digital technology is more than just buying software — it’s about partnering with the right team. When it comes to our customers’ success, we think and act far beyond the product. Our team will support you before, during and after implementation, ensuring your customer-centered communication and transformation goals are met.

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Dedicated Customer Success Manager

A dedicated Customer Success Manager (CSM) is yours from the start. Your CSM aligns Hi Marley resources around your team’s needs and is focused on understanding your specific goals to ensure scalable and successful outcomes. Meet our Customer Success Managers

Implementation & Enablement Team

Getting off to a fast and effective start will lead to ongoing success and delight with our platform. Your CSM will partner with our Implementation and Enablement (I&E) team during onboarding to provide project planning, strategic guidance and more. The I&E team will ensure your staff is trained and mentored for maximum program adoption. If you have product feedback, our I&E team also maintains continual communication with the Hi Marley design team to ensure our product always reflects our customers’ emerging needs. Meet our Implementation and Enablement Team

Customer Support Team

We are obsessed with providing fast, effective and personalized answers to your questions. The Customer Support team provides world-class human support — usually in less than 10 minutes! We’re continually working behind the scenes and directly with you to provide your team with the best user experience possible. Meet our Customer Support Team

The #1 SMS Platform for the Insurance Industry Trusted by 50+ Carriers

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Welcome to the Gold Standard in Insurance Conversation

Hi Marley is changing the insurance industry one conversation at a time. Our platform is a powerful tool that improves outcomes for your policyholders, your employees and your business. Here are some of the ways our team ensures a rock-solid deployment, preparing your team for ongoing maximum success:

Customer-Specific Onboarding

We are committed to understanding your specific goals and to ensuring optimal implementation and use of the platform to meet and exceed those goals. We do not have a defined, one-size-fits-all onboarding program.

Customized Training and Rollouts

Every training program is tailored to the needs and goals of your specific team and audience. This allows for team-specific best practices and enablement takeaways.

Quicker Return on Investment

We are adept at accelerating time to value and working with you to outline the most direct path to achieving your current and evolving goals. Our team gets you up and running quickly so you can start reaping the benefits sooner.

Easier Implementation

While you can use Hi Marley with no integration, when you are ready to integrate to your core systems, we are here to make the process as simple as possible. Our engineering team has designed our integrations for ease of use and maximum benefit output to your teams and customers.

"By using Hi Marley, Quincy Mutual Group found that total loss claims settled two days faster and call activity decreased by over 10%."

Meet Us to Love Us

Hi Marley is built by people who understand and love insurance.