Ohio Mutual Earns 5-Star Ratings from Customers Following Launch of Hi Marley’s Communication Platform
Ohio Mutual Insurance Group Implements the AI-enabled Texting Platform to Enhance Customer Experience and Efficiency for Auto and Property Claims
Boston, MA – December 3, 2019 – Ohio Mutual Insurance Group has deployed next-generation business technology to serve its customers in a modern way through seamless text messaging.
Property and Casualty insurer Ohio Mutual initiated a pilot project with Hi Marley in September, with the goal of creating an enhanced customer experience for claims handling. After only a few weeks, customer response to the pilot was overwhelmingly positive, with 9 of 10 customers giving Ohio Mutual a rating of 5 out of 5 stars. Claims associates also reported being more effective and efficient while using the AI-enabled texting platform to reach busy customers, and reducing the frustration of playing phone tag.
“Hi Marley promised an easy deployment of their intuitive system with fast results, and they delivered,” said John DeLucia, VP of Claims for Ohio Mutual. “Once we began using Hi Marley, our Claims team had fewer voicemails to return, were able to move claims to resolution faster, and our customers were happier. Being able to effectively meet our customers’ growing demand to text with us puts Ohio Mutual at the forefront of the InsurTech movement and has created immediate benefits for both our claims team and our customers.”
Mike Greene, CEO of Hi Marley, stated, “Ohio Mutual has embraced the platform from Day One of their pilot, and quickly reaped the benefits of faster, easier communication with customers when they need it most. It was great to watch how they used the platform to help their customers quickly get their lives back together after a loss.”
About Ohio Mutual Insurance Group
Ohio Mutual Insurance Group, founded in 1901 and based in Bucyrus, OH, partners with nearly 400 independent agencies to distribute quality property and casualty insurance products throughout Connecticut, Indiana, Maine, New Hampshire, Ohio, Rhode Island, and Vermont. Ohio Mutual has maintained a rating of “A / Stable” from A.M. Best Co. for 27 consecutive years, and has been named to the Ward’s 50® six times since 2009. Additional company information is available at omig.com.
About Hi Marley
Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.