June 04, 2018

West Bend Mutual Insurance Selects Hi Marley’s Intelligent Messaging Solution for Customer Communication

Boston, MA — June 4, 2018 – As part of its continued promise that “The worst brings out our best®”, West Bend Mutual Insurance Co. has partnered with Hi Marley, Inc. as its intelligent messaging solution to enhance customer communication across the enterprise.

West Bend has long been committed to providing peace of mind to its customers through sound insurance and superior service. Part of that commitment is looking ahead for innovative, trustworthy solutions that improve and streamline the customer experience.

“Our customers have been asking for something like this, and we’ve been looking for the right solution. This is built for insurance, which makes it easy to deploy – and honestly our people love it,” said David Ertmer, VP of Claims. “The team behind Hi Marley have proven themselves repeatedly in the industry. This wasn’t a hard decision.” West Bend continues to collaborate with the Hi Marley team as they innovate and extend the platform to other functions.

Mike Greene, CEO and Co-Founder of Hi Marley, said, “We’ve always found the team at West Bend customer-focused, innovative, and just good people to work with. This was a natural partnership, and we are thrilled to be able to help them do what they do best: serve their customers well.”

About West Bend Mutual Insurance Company

West Bend Mutual Insurance Company, headquartered in West Bend, Wisconsin, provides property/casualty insurance products throughout the Midwest. The company offers a broad personal lines coverage package, a full range of commercial products and services, insurance for specialty lines, and bonds. West Bend employs more than 1,200 associates and is represented by approximately 2,300 independent insurance agencies throughout Wisconsin, Illinois, Iowa, Minnesota, Indiana, Ohio, Michigan, Missouri, Kansas, Kentucky, Nebraska, and Tennessee. The company has been rated A (Excellent) or better by A.M. Best since 1971. West Bend also consistently ranks higher than its competitors in an agency loyalty survey.
Learn more at www.thesilverlining.com.

About Hi Marley

Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.

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Media Contacts 

LWCC

Seth Irby, Chief Marketing & Customer Experience Officer [email protected]

Hi Marley

Amy Finn, Director of Marketing  [email protected]