Bankers Insurance Group

Customer Success Story

 
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Hi Marley is a no brainer! Policyholders deserve this type of communication from carriers. The days of mail, fax, phone calls, and even emailing are becoming archaic communication tools and it is time to provide insurance service just as effectively and efficiently as other industries. It is hard to get teams on board when it comes to new processes and technical capabilities. But with Hi Marley, we see reduced claim cycle times by over 50% and claims closed within 30 days improved from 2% to an incredible 30%. Even with handling underwriting, we saw inspection timelines down by over 40%.

My favorite feature is, of course, the instant communication with our policy holders. But also, the analytics which assists with performance development and quality insurance. Allowing us to have full communication transparency by having the actual transcripts available for file reviewers has been an unexpected benefit, along with the real time feedback from insureds through survey responses. Hi Marley has really helped us take our insureds experience to the next level.

LISA BARTHELEMY
A.V.P Third Party Client Management
Bankers Insurance Group