All the Features and Functionalities You Had with Zipwhip and More!
To ensure your switch to Hi Marley is seamless, we offer best-in-class, fully dedicated expert teams available for support, consulting and more who will work with your team from implementation and beyond.
Built for insurance, Hi Marley’s capabilities include:
- Internal and external collaboration
- Real-time, intelligent coaching features
- 45+ webhooks and APIs
- Multi-party texting and conversations
- Automated insurance workflows
- Mobile application
- Actionable insights and analytics
- Intelligent language translation
- Phone or claim number message prefixes
- Message templates and scheduled
messages - Asynchronous chat uploads with core systems of record and CRMs
- Secure, compliant communication
"Hi Marley is built for insurance and helps us provide a higher level of service beyond what's expected as the standard. The platform offers new capabilities that we didn't have previously, such as using artificial intelligence to identify conversations that need immediate attention and address those conversations faster.”
“Our aim is to deliver a modern end-to-end insurance experience for our policyholders. Working with Hi Marley to pilot new use cases for the Marley platform is an obvious win-win. We are improving our bottom line, but even more, improving the customer experience. And the Hi Marley team is deeply knowledgeable of – and focused on – the insurance ecosystem, which streamlines every conversation.”
“Hi Marley offers purpose-built functionality that will help us improve our communication and collaboration across claims. Our adjusters saw immediate value in features like automated transcript uploads to claim files and the ability to send and receive photos, video and other media, that would help tremendously in their day-to-day responsibilities, streamlining workflows and increasing efficiencies.”
“While there was some initial hesitation, it didn’t last long. After training—including role-playing exercises on how to launch at FNOL and promote the benefits of text messaging—the company saw speedy adoption.”
"The people who use Hi Marley the most rave about it. They love it. The platform increases efficiencies, saves time, helps proactively identify and resolve issues and drives customer satisfaction. Ever since we opted to become early adopters, we haven’t looked back. We’ve seen a lot of success.”
“We found out Zipwhip was shutting down, and we needed a new way to text our members. We were able to transition with no hiccups. There are many things Hi Marley offers that allow us to provide better customer service, like the language translation, assignment features and the reporting within the tools offer more details than what we had before."
“Hi Marley promised an easy deployment of their intuitive system with fast results, and they delivered. Once we began using Hi Marley, our Claims team had fewer voicemails to return, were able to move claims to resolution faster and our customers were happier. Being able to effectively meet our customers’ growing demand to text with us puts Ohio Mutual at the forefront of the InsurTech movement and has created immediate benefits for both our Claims team and our customers.”
"We know that speed and convenience of communication is key to delivering the experience of excellence for our customers, and the intelligent conversation platform helps us take it to the next level. We’re able to give the customer the option to communicate how they prefer, and the virtual assistant’s ‘intelligence’ enables us to offer customers the answers to simple questions about deductibles, receipt of photos and other documents rapidly on a mobile device.”
“Working with the team at Hi Marley has allowed us to create a new model of service that is not only pleasing our customers but intriguing our colleagues. We have had a history of delivering great customer service, but the Hi Marley platform is allowing us to deliver an exceptional experience and develop relationships with our customers like never before.”
Our team will develop a customized
plan to ensure a smooth transition and consistent policyholder experience.
Hi Marley Is More Than Texting
Hi Marley’s Insurance Cloud simplifies complex processes and workflows with a robust solution that brings together the insurance ecosystem.
The result? Rapid and efficient communication and collaboration across claims and service workflows. Carriers quickly see faster cycle times, improved customer satisfaction scores and higher retention rates.
Features
Redaction of Sensitive Information
Case Audit Logging
A Simple Transition from Zipwhip to Hi Marley
Customized Training
for Adjusters
We offer small group trainings and a variety of job aids to ensure your team understands the platform and onboards with confidence.
Best-In-Class
Integration Support
Our integration team works with your system requirements to enhance policyholder communication.
Manage Infrastructure
Cost and Risk
We waive Hi Marley licensing fees during the transition period to ensure your organization experiences value without duplicating costs.
