Create Simple, Unified Conversations Across the Entire Insurance Ecosystem with Hi Marley’s Collaboration Hub

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Improving Insurance Communication Starts with Better Collaboration

Navigating the insurance industry’s complexities requires collaboration internally with your organization and externally with your customers and third-party service providers.

With Hi Marley’s extensive collaboration features, carriers reduce complexity, interaction cycle times and communication churn across claims and service workflows.

Benefits of Collaboration

As a robust collaboration platform, the Hi Marley Insurance Cloud delivers:

A single communication thread for all parties
Increased internal teamwork and productivity
Optimization of claims and service workflows
Streamlined external service provider communication
Delighted and supported customers

"Hi Marley makes the hand-off easier in the claims process. When the advisor is done with their initial contact, they can easily add others, like the material desk adjuster, auto appraiser or anyone else who touches the claim, to the text chain and keep the conversation going. Everyone can collect photos and information they need, communicate about the estimate, repairs, provide updates and more."

Kristen Hawkins Casualty Claims Adjuster AFR Continue

“Hi Marley brings our client service to a new level. By integrating their solution, we are creating a better experience for a happier customer while optimizing our internal process efficiencies.”

Brian Turnau Senior Vice President of Claims FedNat Continue

"We are proud to offer not just a texting solution for our insureds, but also a more simple and efficient way for our team to handle claims.”

Dan Heap Vice President of Claims Peel Mutual Insurance Company Continue

"Before Multi-Party Texting, I would need to open separate conversations for one claim if the driver and policyholder were different. Now I can collect information like photos or police reports in one place without making repetitive phone calls. If I could just use Hi Marley and never the phone, I would!”

Kevin Grondin Auto Claims Director Plymouth Rock Assurance Continue

Collaboration and Internal Efficiency

Notes tagging with mentions and replies allows multiple carrier operators, supervisors and third parties to collaborate on cases.

User Roles and
Group Assignments
Notes, Mentions
and Replies
Hi Marley
Mobile App

Collaboration and Network Connectedness





In alpha testing with a third-party salvage vendor, Hi Marley’s network collaboration, automation and streamlined workflows reduced total loss claim cycle times by 35% between FNOL and vehicle release.

Hi Marley’s 45+ APIs and webhooks enable communication and collaboration across organizational boundaries.
Pre-built integration accelerators allow collaborative Hi Marley functionality directly within a carrier’s core system of record.
Multi-party texting facilitates cross-functional collaboration with shared cases and notes. All messages are routed through the
Hi Marley system, giving carriers complete control over who can view and participate.

Collaboration and Streamlined Workflows

Message prefixes provide helpful context to the end user in a multi-operator conversation.

Omni-Channel Communications
User Roles and
Group Assignments

Did you know?

The combined power of Hi Marley’s Collaboration Hub and Coaching
capabilities produce even greater results for CSAT and cycle time.