Improving Insurance Communication Starts with Better Collaboration
Navigating the insurance industry’s complexities requires collaboration internally with your organization and externally with your customers and third-party service providers.
With Hi Marley’s extensive collaboration features, carriers reduce complexity, interaction cycle times and communication churn across claims and service workflows.
Benefits of Collaboration
As a robust collaboration platform, the Hi Marley Insurance Cloud delivers:
"Hi Marley makes the hand-off easier in the claims process. When the advisor is done with their initial contact, they can easily add others, like the material desk adjuster, auto appraiser or anyone else who touches the claim, to the text chain and keep the conversation going. Everyone can collect photos and information they need, communicate about the estimate, repairs, provide updates and more."
“Hi Marley brings our client service to a new level. By integrating their solution, we are creating a better experience for a happier customer while optimizing our internal process efficiencies.”
"We are proud to offer not just a texting solution for our insureds, but also a more simple and efficient way for our team to handle claims.”
"Before Multi-Party Texting, I would need to open separate conversations for one claim if the driver and policyholder were different. Now I can collect information like photos or police reports in one place without making repetitive phone calls. If I could just use Hi Marley and never the phone, I would!”
Collaboration and Internal Efficiency
Notes tagging with mentions and replies allows multiple carrier operators, supervisors and third parties to collaborate on cases.
Group Assignments
Conversations
and Replies
Mobile App
Collaboration and Network Connectedness
REDUCED CYCLE TIMES
35%
REDUCED CYCLE TIMES
In alpha testing with a third-party salvage vendor, Hi Marley’s network collaboration, automation and streamlined workflows reduced total loss claim cycle times by 35% between FNOL and vehicle release.
Hi Marley system, giving carriers complete control over who can view and participate.
Collaboration and Streamlined Workflows
Message prefixes provide helpful context to the end user in a multi-operator conversation.
Prefixes
Group Assignments
Texting
Notifications
Did you know?
The combined power of Hi Marley’s Collaboration Hub and Coaching
capabilities produce even greater results for CSAT and cycle time.
