February 01, 2023

Hi Marley, the Zipwhip Replacement for Insurance

Twilio Zipwhip will permanently shut down on December 1, 2023, and you need to find a replacement for all your SMS communication needs.

You can easily transition from Zipwhip to Hi Marley and unlock the power of the only communication and collaboration solution purpose-built for insurance.

Hi Marley is the industry-leading Zipwhip alternative that offers the extensive features and functionality you had with Zipwhip and more!

A Platform that Goes Beyond Texting

Hi Marley’s platform was built to meet the expectations of today’s digitally engaged policyholders with the power to connect through two-way texting conversations.

The Hi Marley Insurance Cloud simplifies complex insurance processes and workflows with a robust solution that creates a unified conversation and brings together the insurance ecosystem.

The result? Rapid and efficient communication and collaboration across claims and service workflows. With Hi Marley, carriers quickly see faster cycle times, improved customer satisfaction scores and higher retention rates.

A Platform that’s Built for Insurance  

With deep roots in insurance, our team designed our technology specifically for insurance carriers. We know the issues you face and provide integration best practices to maximize ROI. Hi Marley offers deep insurance capabilities, including:

  • Real-time, intelligent Coaching features
  • Internal & external collaboration
  • Multi-party texting and conversations
  • Message templates & scheduled messages
  • Automated insurance workflows
  • Mobile application
  • Actionable insights & analytics
  • Intelligent language translation
  • 45+ webhooks and APIs
  • Phone or claim number message prefixes
  • Secure, compliant communication
  • And more!

A Seamless Experience for Policyholders

Use your current Zipwhip solution on existing open claims until they close and start new claims on Hi Marley. This ensures a consistent policyholder experience and that no claim gets “lost” in the transition.

A Way to Manage Infrastructure Costs and Risk

You will not be charged Hi Marley licensing fees during the transition period to ensure your organization experiences value without duplicating costs. Our phased and gated approach allows maximum flexibility with both systems operational during the transition.

Best-in-Class Integration Support

We will partner with you to develop a customized plan to fully support your policyholders and employees and ensure your transition goes smoothly.

Our integration team works with your system requirements to enhance policyholder communication. Carriers often start with light integration – creating new conversations within their FNOL along with downloading documents and images for records retention, helping adjusters avoid rekeying and other manual steps.

In addition, we’re integrated to various core systems, including Guidewire, Duck Creek, Sapiens and Majesco. Guidewire and Duck Creek accelerators make starting integration projects easier. And our 45+ APIs and webhooks can create highly complex workflows that enable initiatives like straight-through processing. 

A Highly Secure Platform

The Hi Marley Insurance Cloud contains the workflows, security and compliance features carriers need to mitigate risk and confidently deploy texting. The platform is SOC2 compliant, integrates securely with core insurance systems and expertly supports opt-in, opt-out management. Additional Hi Marley specs include:

  • Hosted on AWS with a multitenant environment, logically isolated behind security groups acting as virtual firewalls controlling the traffic.
  • TLS 1.2 with AES-256 cipher for all data in transit over the web and inside the data center. 256-bit encryption for data at rest.
  • Security and privacy monitoring through Vanta SOC2 monitoring service configured AWS CloudWatch alarms and Rapid7 Insight platform.
  • Virtual Private Cloud (VPC), configured with network access control lists.
  • SOC2 Type I and SOC2 Type 2 completed audit and annual penetration testing.

Hi Marley requires a double opt-in, an industry best practice that gives businesses confidence in the form of a written confirmation that their customers wish to interact over text message. Hi Marley also offers downloadable transcripts of conversations and detailed logs showing when customer opt-ins and opt-outs were received, assisting with TCPA Compliance.

In addition to automated documentation of transcripts, Hi Marley offers permission settings, case visibility, redaction, audit logging and more.

Connect with Us! 

We’re excited to speak with you and help you transition to Hi Marley. For more information, request a demo, learn more about switching to Hi Marley from Zipwhip in this Lovable Solution Transition data sheet and check out our infographic: 5 Reasons to  Switch to Hi Marley from Zipwhip.

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