Hi Marley was founded with two goals: to transform the insurance industry and create the best workplace culture team members have ever experienced. The founders were adamant about ensuring leadership led by example by behaving in alignment with a shared purpose and set of values.

One of the most common questions Hi Marleyans receive is, “where did the name come from?” Read on to learn the origin of Hi Marley.

On December 7, 2017, Mike Greene, John Miller and Mitesh Suchak went to West Bend to kick off the first Hi Marley pilot. The trio sat in the conference room with claim reps for four days and watched all the claims come through, taking notes and monitoring the conversations.

While the founders appreciated their time at Aon, they knew they had to move on in order to build their own path. They were passionate about changing the insurance industry. On April 20, 2017, Hi Marley officially launched as a company.

Hi Marley began with the vision that it's possible to enable better customer service and improve communication across the entire insurance ecosystem, starting with text messaging.

When Twilio announced Zipwhip would permanently shut down, Mutual of Enumclaw (MOE) needed to find a new partner for its texting needs. Hi Marley helps MOE give and receive quick responses, ultimately getting the information they need faster and reducing cycle times. 

Time to first contact (TTFC) is an important metric carriers should measure, it sets the tone for the rest of the claim lifecycle and can improve business outcomes.

Hi Marley's Director of Solutions Consulting, Stephanie Behnke was joined by other P&C industry experts for an insightful discussion that explored the developing challenges carriers face around improving the customer claims experience.