FEATURED Blog Post | Mark Snyder

Improving Claims Best Practices with Insights from Conversational Text Data

When merged and analyzed properly, survey and conversational sentiment data can be incredibly powerful tools in managing customer expectations, and in turn, providing better experiences.

How Change Spurs InsurTech Innovation in Property Claims

Over the past few years, we've seen major leaps in innovation with loss prevention tools that monitor properties for the risk of potential loss events. And, as InsurTech evolves, so does the maturation of claim ecosystem capabilities, like using technology and data to coordinate and align efforts across multiple internal and external entities.

AF Group Companies Bring Empathy and Innovation to Workers’ Compensation with Hi Marley

AF Group’s insurance subsidiaries understand that the workers’ compensation process can be overwhelming, which is why they strive to provide superior customer service, timely support and innovative solutions. Since offering Hi Marley for all workers' compensation claims, adjusters and nurse case managers have seen many benefits of Hi Marley, including improved communication, process efficiencies and streamlined claims processes.

FEATURED Blog Post | Gene Tetreault

How A Culture of Ownership Drives Success for Our Engineers and Customers

Our SVP of Engineering discusses how a culture of ownership ensures the team can scale and continue to rapidly deliver functionality for our customers without sacrificing our values or opportunities for our people to learn and grow professionally.

Creating CX Improvement Plans? Start with Time to First Contact

Time to first contact is a powerful metric to utilize as part of a healthy performance coaching approach. When measured and managed properly, it can positively impact consumers and claims operations.

FEATURED Blog Post

How Hi Marley’s Translation Feature Breaks Down Communication Barriers, Saving Time and Money

Language barriers can create massive communication challenges for insurers. Enabling real-time translation in 19 languages, the Hi Marley Insurance Cloud’s language translation feature breaks down barriers by allowing reps and customers to communicate in their preferred language.

Three Ways Hi Marley Coaching Capabilities Can Help Retain Employees

Hi Marley's Coaching capabilities leverage the data captured in texting conversations to offer carriers actionable insights and on-the-job development for their teams. Here are three ways insurers can use Coaching to attract and retain top talent in today's competitive market.