FEATURED Blog Post

How Westfield Insurance Drives 5-Star Claims Experiences

Positive or empathetic adjuster attitude and approach drive the majority of Westfield Insurance’s 5-star customer reviews. Learn how Westfield Insurance excels at creating lovable policyholder experiences while streamlining the process for its claims professionals.

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FEATURED Blog Post

Merchants Insurance Group Elevates the Claims Experience

One of Hi Marley's earliest adopters, Merchants Insurance Group continues to improve both policyholder and employee satisfaction across all personal and commercial lines.

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FEATURED Blog Post

ACG Celebrates Top Adjusters Driving Adoption of Innovative Tools

To celebrate the early adopters who embraced Hi Marley to communicate with their members, The Auto Club Group (ACG), rolled out a 100/100 Club competition.

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Hi Marley Blog

Buy or Build? How Adapting and Evolving Through Partnerships May Be the Better Answer

Opting for partnerships can create sustainable competitive advantages and agility.

The Human Component of Claims Transformation

"Be transparent with employees and leaders about what we are doing, why we are doing it and what it means to them personally." This, and three other tenants Westfield uses to empower their team and make change stick.

Text or Phone? How to Optimize Policyholder Communications

Customers want to decide when they want to communicate, how they want to communicate and how often they want to communicate. For insurance carriers, this means creating an omni-channel experience and choosing the right channel for the right message.

Culturally Informed Listening Tour

The first of her family born on US soil, Wanny Muñoz is now using her family’s lessons to open up communication and foster an inclusive and accepting environment at Hi Marley.

Innovations in Decentralized Insurance: Peer-to-Peer and Mutual Aids

As technology and the sharing economy evolve, two new insurance models are expected to have a better cost advantage than even direct writers.

How Digital Communication Solutions Can Make Your Insurance Claims Adjusters Happier

Hi Marley's texting platform helps Plymouth Rock close claims faster, more efficiently and with far less stress.

The Brave New Skills Every Business Leader Needs

Stefanie Bishop

Better business decisions come from an open exchange of ideas. To accomplish this, leaders must first model humility and vulnerability.

How SMS Text Solutions Improve Damage Assessment and the Customer Experience

Texting, so common in daily life, can also create greater efficiency and improved customer satisfaction for insurance carriers.