FEATURED Blog Post | Ujjval Patel

Do Policyholders Want to Text with Their Insurance Providers?

Recent survey data shows a consumer demand for texting and how carriers can will improve policyholder experiences by aligning conversation types to the right channel.

FEATURED Blog Post | Ujjval Patel

Four Key Points to Consider When Choosing a Texting Platform for Insurance

Texting is accessible and personal and can reduce constant phone tag and poor customer experiences – but only if the right solution is used.

FEATURED Blog Post | Robert Bowers

The Human Component of Claims Transformation

"Be transparent with employees and leaders about what we are doing, why we are doing it and what it means to them personally." This, and three other tenants Westfield uses to empower their team and make change stick.

FEATURED Blog Post | Mark Snyder

Text or Phone? How to Optimize Policyholder Communications

Customers want to decide when they want to communicate, how they want to communicate and how often they want to communicate. For insurance carriers, this means creating an omni-channel experience and choosing the right channel for the right message.