FEATURED Blog Post | Q&A with Jason Bidinger, Westfield Insurance

How Automation Fosters Lovable Customer Experiences

In this Q&A, Jason shares how Westfield is achieving a balance between automation and improving the customer experience.

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FEATURED Blog Post

New Texting Capability Drives Significant Service Enhancements at Electric Insurance Company®

Continuing to improve its exceptional claim service, the award-winning Electric Insurance Company has added Hi Marley’s texting platform to its claim processes—where it found immediate, enthusiastic acceptance by claimants.

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FEATURED Blog Post | Shari McGrath

Hi Marley Celebrates 1 Million Users and Our Customers Who Made It Happen!

One million policyholders across North America have now used the Hi Marley Insurance Cloud communications platform to communicate with their carriers! Our customers helped drive adoption with innovative ideas.

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FEATURED Blog Post | Ujjval Patel

Do Policyholders Want to Text with Their Insurance Providers?

Recent survey data shows a consumer demand for texting and how carriers can will improve policyholder experiences by aligning conversation types to the right channel.

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Hi Marley Blog

How Digital Communication Solutions Can Make Your Insurance Claims Adjusters Happier

Hi Marley's texting platform helps Plymouth Rock close claims faster, more efficiently and with far less stress.

The Brave New Skills Every Business Leader Needs

Stefanie Bishop

Better business decisions come from an open exchange of ideas. To accomplish this, leaders must first model humility and vulnerability.

How SMS Text Solutions Improve Damage Assessment and the Customer Experience

Texting, so common in daily life, can also create greater efficiency and improved customer satisfaction for insurance carriers.

Insurance Claims Data: Time to Up the Game

With the vast amount of data now available, frontline employees need the skills to fully leverage that data in everyday decisions and interactions that create value for the company.

February 25, 2021

3 Ways Plymouth Rock Uses Digital Communication to Bolster Its Business

How texting is empowering Plymouth Rock Assurance to meet growing digital demands, reduce cycle times and streamline customer interactions.

February 05, 2021

What to Expect When Applying at Hi Marley in Eight Steps

Knowing what to expect helps job seekers stay prepared, relaxed and able to share their authentic selves. The eight steps of the hiring process at Hi Marley reflect the company's culture and values from beginning to end.

November 20, 2020

Hi Marley Speaks with Software Engineer Amanda Pennie in Honor of STEAM Day 2020

Hi Marley Engineer Amanda Pennie shares her thoughts on STEAM education, engineering at Hi Marley and how children can get involved and develop an early interest in STEAM.

September 02, 2020

3 Tips for Building Your Support Team

To build a responsive, customer-centric support team, organizations must focus on values, human-first thinking and documentation.