FEATURED Blog Post

Transform Claims with Responsible, AI-Powered Conversational FNOL™

Hi Marley's Joe Urban, Director of Solutions and Consulting, and Alex Burgess, Principal Industry Strategist, explore Hi Marley's new Conversational FNOL solution and how it breaks through some of the industry's biggest challenges related to FNOL and simplifies the claim intake process, enabling one unified conversation from FNOL all the way to claim closure.

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FEATURED Blog Post

Design Partner Ohio Mutual Shares Early Impact of Hi Marley’s Conversational FNOL™

Ohio Mutual, a design partner and Conversational FNOL early adopter joined the Hi Marley team and industry experts for a discussion on the FNOL process, how innovation is paving the way for improvements and results they've experienced with Hi Marley's FNOL solution.

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FEATURED Blog Post | Alex Burgess

Five Ways Homeowners Can Protect Their Property Before, During and After Natural Disasters

As the risk of catastrophic weather events increases, homeowners can follow these five steps to safeguard their property and accelerate recovery if disaster strikes.

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FEATURED Blog Post | Mel Tejeda

Hi Marley Benefits: Seven Ways We Invest in Our Employees

From flexible work arrangements and comprehensive wellness programs to competitive compensation and learning opportunities, our offerings create an environment where people feel supported, valued, and empowered to thrive both personally and professionally.

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FEATURED Blog Post

Total Loss Assist Early Adopters Share Powerful Results

Early adopters from ACG and Indiana Farm Bureau join Copart and Hi Marley to share their organizations' transformational experiences and impactful results with Total Loss Assist. 

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FEATURED Blog Post | Alex Burgess

Three Ways AI Can Transform the Claims Experience

With the growing role of AI in the insurance sector, conversations with policyholders can completely transform, driving efficiency and delightful experiences through an insurance organization. 

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FEATURED Blog Post

How Built-for-Insurance Technology is Improving This Adjuster’s Job

Angie Ellis, a Claims Adjuster shares four ways Hi Marley has helped transform her day-to-day responsibilities for improved outcomes.

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Hi Marley Blog

February 20, 2025
The Deadweight Loss of Visual Studio Code
Jonathan Tushman
The “free” pricing of VS Code distorts the software market and stifles innovation by making it harder for competition. If MSFT started charging a fair price for their product, it could fix three of the main issues of economic deadweight loss.
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January 22, 2025
Celebrating the Winners of Hi Marley’s Core Values Awards 2025
Hi Marley's Core Values Awards recognize those who shape Hi Marley’s positive culture and help us stay connected to our values—to be humble, to maximize courage and to live by Ubuntu—as we scale. Congrats to the 2025 recipients: Jennelle Brosseau, Dylan Cheung, Akshay Wani and Michelle Brooks.
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January 21, 2025
To ORM or Not to ORM?
Jonathan Tushman
There are trade-offs of using ORMs, they have benefits like migrations and type-safe query builders, but performance issues at scale.
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January 18, 2025
Ruby/Rails: The Once and Future Platform (But Not Now)
Jonathan Tushman
Ruby/Rails, once central to my development journey, is now set aside in favor of a TypeScript stack better suited for LLM-assisted workflow. I hope for a future Ruby/Rails renaissance, powered by custom LLMs and a new “Heroku-like” platform.
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December 12, 2024
How Do Policyholders Navigate the Total Loss Process?
This Voice of the Policyholder survey reveals key insights to help carriers to turn a total loss into a total win.
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December 10, 2024
Revolutionize Your Workflow: The Proactive Auto Adjuster’s Guide to Hi Marley
Sara Kenney
Hi Marley Customer Success Manager Sara Kenney shares experiences from her prior role as an auto claims adjuster and how she reduced inbound calls by 60 percent and other pro tips to streamline your workflow with Hi Marley.
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December 04, 2024
Farm Bureau Insurance of Tennessee Drives Record Insurtech Adoption and Redefines the Customer Connection
By encouraging Hi Marley adoption among adjusters, the carrier has boosted efficiency, strengthened customer relationships, and maintained its personal touch even during challenging claims scenarios.
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November 15, 2024
Hi Marley Gives Back: Employees Volunteer at Local Nonprofits to Support Community
For our inaugural Give Back Day, Hi Marley employees volunteered at three different organizations that are making a real difference in our communities.
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