FEATURED Blog Post

Are You Ready? Leading P&C Carriers’ Tips for National Preparedness Month

In recognition of National Preparedness Month, Hi Marley collected tips from our carrier customers to help you prepare for unexpected disasters and emergencies.

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FEATURED Blog Post | Jackie Booth

Reactive, Real-Time and Proactive Insights Drive Lovable Experiences

We look for ways to amplify the voice of the customer while supporting adjusters and supervisors by giving them the tools that make their jobs easier. Hi Marley's Coaching capabilities help us further our mission to make insurance simple and lovable by empowering employees with AI-driven alerts and tailored performance insights.

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FEATURED Blog Post | Mark Snyder

Creating CX Improvement Plans? Start with Time to First Contact

Time to first contact is a powerful metric to utilize as part of a healthy performance coaching approach. When measured and managed properly, it can positively impact consumers and claims operations.

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FEATURED Blog Post

Plymouth Rock Uses Hi Marley to Handle Thousands of Claims in Hurricane Ida Aftermath

Plymouth Rock received approximately 8,000 home and auto claims from Hurricane Ida. With such incredible call volume, the team was physically unable to answer every call and had to quickly divert to encourage policyholders to utilize texting, the most efficient channel to report their losses.

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FEATURED Blog Post

Three Ways Hi Marley Coaching Capabilities Can Help Retain Employees

Hi Marley's Coaching capabilities leverage the data captured in texting conversations to offer carriers actionable insights and on-the-job development for their teams. Here are three ways insurers can use Coaching to attract and retain top talent in today's competitive market.

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FEATURED Blog Post

MPIUA Breaks Down Communication Barriers and Improves the Customer Experience with Hi Marley

MPIUA implemented the Hi Marley Insurance Cloud to streamline the claims experience and provide the highest level of customer service for its policyholders. Learn how through integration and automation, the carrier has achieved 6X growth in cases and 70 percent opt-in rate.

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Hi Marley Blog

August 25, 2020
What Companies and Individuals Can Do to Be More Inclusive
Paul Yanosy
Are you up to the challenge of taking a customer-first approach? Here are a few “golden rules” for inspiring the kind of loyalty that makes customers want to stay.
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January 17, 2020
Customer Experience is Everything
Even a mild car accident can upend a customer’s life. But Hi Marley’s texting solution helps the customer get back on the road by connecting service providers for a quick resolution.
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September 04, 2019
Hi Marley In Action: From 40 to 4 Hours
Even a mild car accident can upend a customer’s life. But Hi Marley’s texting solution helps the customer get back on the road by connecting service providers for a quick resolution.
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September 04, 2019
Making the Jump to a Modern Customer Experience
Modernizing your processes can be daunting. But the reality is that you can make the changes needed without the pressure, huge expense or missing a beat.
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