Improve Communication Across P&C
Lines of Insurance
Orchestrate any customer journey with Hi Marley.
Built-for-Insurance Technology
Powered by SMS, Hi Marley simplifies insurance communication, creating faster and more lovable communication for policyholders and adjusters across all lines of business. Our Conversational Platform enables faster responses, proactive updates, and better collaboration, enhancing every stage of the claims journey for all parties involved.
Break Down Process Roadblocks
Whether it's soliciting photos during a property claim investigation, coordinating treatment updates in workers’ compensation, or streamlining auto repair scheduling, Hi Marley’s communication capabilities help insurers keep policyholders informed, reduce delays, and improve satisfaction throughout the process.
“Everyone communicates via text; it’s a lot easier to use this channel in our lines of business to get in touch, gather information and quickly answer questions. It’s only going to get easier with Hi Marley. We know that not every text is created equal, so now we can help our adjusters understand where they need to focus, help our leaders develop their teams, and help our organization provide enhanced customer service and a better experience.” Continue
Laurie Pierman Vice President of Claim Operations Amerisure Continue
“We’re focused on helping the patient return to work, and their livelihood, in a safe manner. Hi Marley enables instant communication after an appointment. That speed and responsiveness are essential for obtaining medical documentation and helps us know if their doctor has determined if the injured worker can return to work in any capacity.” Continue
Ana Blair Health Services Supervisor Chesapeake Employers Insurance Continue
“One customer survey response that struck a chord said, ‘I was informed every step of the way. I was always replied to when I had a question. The work was streamlined and concise.’ And, not that long ago, I would not have qualified our company’s total loss process as streamlined and concise. So, it’s great to see this feedback from our customers on the total loss claims now, and it’s a net win for our adjusters as well.” Continue
Jake Carr Auto Damage Manager Indiana Farm Bureau Continue
“Our adjusters can focus on multiple conversation streams in Hi Marley, while still being attentive to individual detail. It certainly reduces phone tag. We saw some significant reductions, about a third in our inbound calls, and we saw double-digit decreases in outbound calls and voicemail checks. It creates a good experience for the customer and for the employee.” Continue
Tony Ranauro Director of Analytics Plymouth Rock Continue
