White Paper

Voice of the Policyholder Survey: How Insurers Can Keep Up with Customers’ Evolving Service Expectations

Hi Marley surveyed 1,000 policyholders who interacted with their carriers over the past six months to learn more about their recent service experiences, expectations and preferences, revealing insights that can help carriers rethink how they provide service through communication options and AI-driven automation to improve speed, efficiency and customer satisfaction.

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Webinar

Transforming Claims with Responsible, AI-Powered Conversational FNOL™

See how Conversational FNOL transforms claims with automation, simplicity, and empathy. Join our demo and expert Q&A with the FNOL team!

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Video

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims?

To better understand what drives claims consumer satisfaction, we analyzed nearly 25,000 1-and-5-star customer survey responses from more than 50 of our P&C carrier partners in Hi Marley’s database to reveal the biggest drivers of optimal and sub-optimal claims experiences.

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Press Release

Hi Marley Introduces Conversational FNOL

Introducing Conversational FNOL™, an AI-supported solution that simplifies first notice of loss (FNOL), allowing policyholders to explain what happened in their own words while Hi Marley’s technology gathers critical information, immediately and accurately. 

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Webinar

Hi Marley’s Total Loss Assist Unveiled: Early Adopters Share Real-World Impact and Future Innovation

Ready to improve the total loss process? Join ACG's Chris Gerhardt, Indiana Farm Bureau's Jake Carr and Copart's Jeff Dunlap for a crucial, results-focused webinar.

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White Paper

Combining Automation and Empathy: How Carriers Can Tackle the Most Frequently Asked Questions in Workers’ Compensation Claims

Uncover the most common questions in workers’ compensation claims to improve outcomes, streamline the process, and provide much-needed support to injured workers on their recovery journey.

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Webinar

Revolutionizing FNOL: How Conversational Technology is Shaping the Future

Join early design partners and industry experts for a discussion on the challenges faced in the FNOL process and how innovation is paving the way for improvements.

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White Paper

Accelerate Customer Satisfaction in Auto Total Loss Claims

Read our report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.

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White Paper

Voice of the Policyholder Survey: FNOL’s Impact on Claim Satisfaction

This report explores policyholders’ experiences with first notice of loss (FNOL) and how carriers can improve this crucial first step in the claims process.

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Resource Center

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White Paper
Voice of the Policyholder Survey: How Insurers Can Keep Up with Customers’ Evolving Service Expectations
Hi Marley surveyed 1,000 policyholders who interacted with their carriers over the past six months to learn more about their recent service experiences, expectations and preferences, revealing insights that can help carriers rethink how they provide service through communication options and AI-driven automation to improve speed, efficiency and customer satisfaction.
View Now
Press Release
Hi Marley Survey Highlights Opportunities for P&C Carriers to Modernize Service Interactions While Maintaining the Human Connection
Hi Marley’s latest Voice of the Policyholder Survey captures insights from 1,000 U.S. homeowners, renters, and auto insurance policyholders who interacted with their carriers over the past six months. The results highlight customers’ service expectations and preferences, including a dramatic shift in policyholders’ perception of using AI for insurance requests.
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Press Hit
Meet the Insurtech: Hi Marley
Digital Insurance
Hi Marley CEO and Co-Founder Mike Greene discusses our founding story, evolution, and how we're reimagining insurance communication with empathy, AI, and a mission to make carriers not just likable but lovable.
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Press Hit
The Hidden Risks in Your Wildfire Insurance and How to Fix Them
Investopedia
So far this year, more than 28,000 wildfires have burned at least 1 million acres in the U.S., surpassing the 10-year average, and many homeowners and renters are finding themselves without enough coverage—or none at all.
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Infographic
Understanding What Policyholders Really Need During Property Claims
Hi Marley analyzed 4,725 property claims conversations in our database and uncovered five root causes of the most frequently asked questions in property claims. Learn how to stay ahead of these FAQs and increase efficiency and customer satisfaction.
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Press Hit
EV Charging Fires Are Rare but Insurers Can’t Ignore the Risk
Digital Insurance
As EV adoption increases and residential charging becomes more normal, fire risk has emerged as a meaningful coverage concern at the intersection of home and auto insurance.
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Press Hit
How These Customer Success Teams Lean on Traditional and ‘Out-of-the-Box’ Metrics
Built In
Our Director of Customer Success Dan Ko shared with Built In Boston about how Hi Marley's customer team combines traditional metrics with creative strategies to fully support our customers and ensure success.
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Data Sheet
Hi Marley Connect
Designed as a lightweight extension of our web app, Hi Marley Connect allows insurance professionals to leverage Hi Marley’s features and functions while working across systems.
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