Five Things You Should Know about Automotive Total Loss This Year
Hi Marley hosted a webinar with industry experts on the in an increasingly complex total loss environment, and how can carriers continue to deliver excellent customer experiences. Discover five big takeaways.
ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities
Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections and sending and receiving media files, and with the addition of Coaching Capabilities, ACG could enhance member service and productivity.
Meet the Winners of Hi Marley’s Inaugural Core Values Awards
Hi Marley launched the Core Values Awards to recognize exceptional people who exhibit a growth mindset while demonstrating behaviors that stay true to the company's core values.
Westfield Integrates One Inc and Hi Marley to Create One Unified Conversation
Westfield worked with One Inc and Hi Marley to build an integration allowing adjusters to initiate payment through their claims system of record and consolidate all text messages into one conversation, saving cycle time, increasing efficiency and improving the claims experience.
How Carriers Can Boost Efficiency, Productivity and Satisfaction with Hi Marley’s Multi-Party Texting
Introducing Multi-Party Texting (MPT), an innovative and valuable feature that allows carrier users to add multiple SMS participants to a single conversation in Hi Marley, reducing friction points and making the experience more delightful.
Time to first contact (TTFC) is an important metric carriers should measure, it sets the tone for the rest of the claim lifecycle and can improve business outcomes.