FEATURED Blog Post

Total Loss Assist Early Adopters Share Powerful Results

Early adopters from ACG and Indiana Farm Bureau join Copart and Hi Marley to share their organizations' transformational experiences and impactful results with Total Loss Assist. 

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FEATURED Blog Post | Alex Burgess

Three Ways AI Can Transform the Claims Experience

With the growing role of AI in the insurance sector, conversations with policyholders can completely transform, driving efficiency and delightful experiences through an insurance organization. 

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FEATURED Blog Post

The Journey from Hi Marley Customer to Colleague: Q&A With CSM Angela Mitchell

Customer Success Manager Angela Mitchell shares about her journey from Hi Marley customer to colleague and how she leverages her carrier experience in her role today.

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FEATURED Blog Post | Kate Byrne

From Feedback to Implementation: How Customer Collaboration Shaped Total Loss Assist

Total Loss Assist has been a heavy endeavor of partnerships. Kate Byrne shares how carrier design partners were willing to provide feedback, iterate, and learn with us to help us build the product.

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FEATURED Blog Post | Glenn Shapiro, Former President of Allstate

Why Buying Wins Out Over Building When It Comes to Insurance Technology

Buying is almost always the right decision when making an investment in technology because it allows you to focus on what you’re really good at.

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FEATURED Blog Post

ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities

Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections and sending and receiving media files, and with the addition of Coaching Capabilities, ACG could enhance member service and productivity.

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FEATURED Blog Post

Innovative Ideas and AI Solutions Shine at Camp Marley: AI Summer Games 2024

This year, Marley IO transformed into Marley AI, a 24-hour hackathon focused on crafting AI-supported innovations and how teams could utilize AI in-product to broaden our capabilities.

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FEATURED Blog Post

How Built-for-Insurance Technology is Improving This Adjuster’s Job

Angie Ellis, a Claims Adjuster shares four ways Hi Marley has helped transform her day-to-day responsibilities for improved outcomes.

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Hi Marley Blog

April 26, 2021
The Brave New Skills Every Business Leader Needs
Stefanie Bishop
Better business decisions come from an open exchange of ideas. To accomplish this, leaders must first model humility and vulnerability.
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April 06, 2021
How SMS Text Solutions Improve Damage Assessment and the Customer Experience
Mark Snyder
Texting, so common in daily life, can also create greater efficiency and improved customer satisfaction for insurance carriers.
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March 26, 2021
Insurance Claims Data: Time to Up the Game
Pat Saporito
With the vast amount of data now available, frontline employees need the skills to fully leverage that data in everyday decisions and interactions that create value for the company.
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February 25, 2021
3 Ways Plymouth Rock Uses Digital Communication to Bolster Its Business
How texting is empowering Plymouth Rock Assurance to meet growing digital demands, reduce cycle times and streamline customer interactions.
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September 02, 2020
3 Tips for Building Your Support Team
Drew Morgan
To build a responsive, customer-centric support team, organizations must focus on values, human-first thinking and documentation.
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August 25, 2020
What Companies and Individuals Can Do to Be More Inclusive
Paul Yanosy
Are you up to the challenge of taking a customer-first approach? Here are a few “golden rules” for inspiring the kind of loyalty that makes customers want to stay.
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January 17, 2020
Customer Experience is Everything
Even a mild car accident can upend a customer’s life. But Hi Marley’s texting solution helps the customer get back on the road by connecting service providers for a quick resolution.
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September 04, 2019
Hi Marley In Action: From 40 to 4 Hours
Even a mild car accident can upend a customer’s life. But Hi Marley’s texting solution helps the customer get back on the road by connecting service providers for a quick resolution.
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