Hi Marley began with the vision that it's possible to enable better customer service and improve communication across the entire insurance ecosystem, starting with text messaging.

When Twilio announced Zipwhip would permanently shut down, Mutual of Enumclaw (MOE) needed to find a new partner for its texting needs. Hi Marley helps MOE give and receive quick responses, ultimately getting the information they need faster and reducing cycle times. 

Time to first contact (TTFC) is an important metric carriers should measure, it sets the tone for the rest of the claim lifecycle and can improve business outcomes.

Hi Marley's Director of Solutions Consulting, Stephanie Behnke was joined by other P&C industry experts for an insightful discussion that explored the developing challenges carriers face around improving the customer claims experience.

Property and casualty insurance provider, Preferred Mutual Insurance Company partnered with Hi Marley to provide its customers and employees with communication options.

Here are some proactive steps consumers can take to avoid unexpected risk and costs, and ensure their auto and homeowners' insurance policies offers adequate coverage.

Hi Marley is the Zipwhip replacement for insurance that offers the features and functionality you had with Zipwhip and much more!

When merged and analyzed properly, survey and conversational sentiment data can be incredibly powerful tools in managing customer expectations, and in turn, providing better experiences.