The Norfolk & Dedham Group Launches Intelligent Messaging Solution with Hi Marley
P&C Insurer Sees Reduced Claim Cycles and Positive Customer Feedback
Boston, MA — February 12, 2019 – The Norfolk & Dedham Group®, a group of property and casualty insurance companies headquartered in Dedham, MA, has announced its partnership with Hi Marley, the intelligent conversation platform designed specifically for the insurance industry. Following a pilot of the Marley solution, which resulted in significantly reduced claims cycle times with positive customer feedback regarding the claims experience, The Norfolk & Dedham Group has decided to deploy the solution across underwriting and claims.
The Marley platform connects insurers with their customers through user-friendly interfaces, including SMS messaging and web-based applications. Marley is driving increased efficiency through the use of artificial intelligence and the elimination of phone tag.
“We are excited to join The Norfolk & Dedham Group in their commitment to delivering an exceptional customer experience. They have been setting the standard since 1825, and we look forward to raising that bar together,” said Mike Greene, CEO and Co-founder of Hi Marley.
“Our clients expect and deserve exceptional service when they have a claim. Our communication solution needed to improve upon that customer experience,” said David Cote, General Counsel and Chief Claims Officer for The Norfolk & Dedham Group. “Policyholders will now be able to complete self-inspections and resolve their claims through simple text messaging, increasing speed and transparency in the underwriting and claims processes. We are excited to partner with Hi Marley, a local Massachusetts company with a best in class product, as we deliver an ever-improving client experience through innovative technology.”
About The Norfolk & Dedham Group
The Norfolk & Dedham Group® is rated “A (Excellent)” by A.M. Best, the industry’s premier rating organization, and has been providing insurance solutions through local, independent agents since 1825.
About Hi Marley
Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.