White Paper

Metrics that Matter: Unlocking the Value in “Time to First Contact”

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

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Data Sheet

Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights

Tailored performance insights and AI-driven alerts empower employees with real-time notifications to improve the customer experience.

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Press Release

Hi Marley Named to the 2022 CB Insights Insurtech 50 List of Most Innovative Insurtech Startups

Hi Marley is recognized as one of the 50 most promising private insurtech companies across the globe from a pool of over 2,000 companies.

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Webinar

Lessons from Hurricane Ida on Proactive, Compassionate and Scalable CAT Communication

P&C carriers must be prepared for an influx of CAT claims in the blink of an eye. Plymouth Rock’s Director of Analytics, Tony Ranauro, shares CAT communications lessons learned during Hurricane Ida, including the importance of fast communication.

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Press Release

Hi Marley Announces Formation of Insurance Advisory Council to Support Platform Innovation and Growth

The Council will guide and inform Hi Marley’s product and go-to-market strategies with background in claims, customer experience, innovation and technology. Their expertise also includes industry suppliers who offer products and services to carriers enabling them to deeply understand the pain points and priorities.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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Press Hit

The Customer Experience Overhaul In Insurance

Mike Greene, Co-founder and CEO of Hi Marley, shares how the insurance industry is changing for the better, what the newfound focus on customer experience means for carriers and policyholders alike and the important role technology plays (think: improved communication, smarter use of data and analytics, and more).

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Resource Center

Press Hit
Hi Marley Logs One Million Users On Its Text Messaging Communications Platform
MarTech Series
The milestone underscores the need for insurers to offer policyholders modern, frictionless solutions for communications and expedited claims resolution that fit into their lives.
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Press Release
Hi Marley Logs One Million Users on Its Text Messaging Communications Platform
We’re celebrating! With more than 1 million unique claims in the platform and experiences from thousands of insurance professionals, Hi Marley can innovate solutions — substantiated by data — to benefit carriers and policyholders alike.
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Press Hit
A Balanced Approach to Improving Insurance Customer Experiences
Property Casualty 360
While technology certainly plays an important role in improving customer experience, technology alone does not create the genuine connections that policyholders demand.
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Press Hit
Survey: 64% of Home Buyers Don’t Factor in Climate Change
PropertyNest
Hi Marley's Mark Snyder and other experts share their advice for homebuyers, so you can protect yourself and your home.
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Press Release
Hi Marley Named to the 2021 CB Insights Fintech 250 List of Top Fintech Startups
The CB Insights Intelligence Unit honors emerging private companies working on groundbreaking financial technology.
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Press Hit
Norfolk & Dedham’s Joel Murray Discusses The Importance Of Embracing Change While Remaining True To Your Roots
Agency Checklists
Norfolk & Dedham CEO shares the company’s history and development, how they’re innovating to serve policyholders when and where they want and more.
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Press Release
Hi Marley Names Lauren McCollem Head of Marketing
Seasoned tech marketing pro will oversee and scale marketing, with a focus on building product marketing and account-based functions from the ground up.
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Press Hit
The Fintech 250: The Top Fintech Companies Of 2021
CB Insights
From a pool of over 17,000 applicants, CB Insights has selected and unveiled the fourth annual Fintech 250 — a list of 250 of the top private fintech companies using technology to transform financial services.
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