White Paper

Metrics that Matter: Unlocking the Value in “Time to First Contact”

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

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Data Sheet

Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights

Tailored performance insights and AI-driven alerts empower employees with real-time notifications to improve the customer experience.

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Press Release

Hi Marley Named to the 2022 CB Insights Insurtech 50 List of Most Innovative Insurtech Startups

Hi Marley is recognized as one of the 50 most promising private insurtech companies across the globe from a pool of over 2,000 companies.

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Webinar

Lessons from Hurricane Ida on Proactive, Compassionate and Scalable CAT Communication

P&C carriers must be prepared for an influx of CAT claims in the blink of an eye. Plymouth Rock’s Director of Analytics, Tony Ranauro, shares CAT communications lessons learned during Hurricane Ida, including the importance of fast communication.

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Press Release

Hi Marley Announces Formation of Insurance Advisory Council to Support Platform Innovation and Growth

The Council will guide and inform Hi Marley’s product and go-to-market strategies with background in claims, customer experience, innovation and technology. Their expertise also includes industry suppliers who offer products and services to carriers enabling them to deeply understand the pain points and priorities.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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Press Hit

The Customer Experience Overhaul In Insurance

Mike Greene, Co-founder and CEO of Hi Marley, shares how the insurance industry is changing for the better, what the newfound focus on customer experience means for carriers and policyholders alike and the important role technology plays (think: improved communication, smarter use of data and analytics, and more).

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Resource Center

Press Hit
Hi Marley Raises $8 Million for Its AI Messaging Platform That Connects Insurers With Customers
Venture Beat
Hi Marley is thrilled to use new funds to expand engineering and customer-facing teams and continue to build out APIs and partnerships.
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Press Hit
Hi Marley Closes $8 Million Series A1 Preferred Financing
Insurance Innovation Reporter
The round will be used to build upon Hi Marley’s insurance-focused conversational messaging product and increasing customer engagement.
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Press Hit
Guidewire Software Announces Hi Marley as New Solution Alliance Partner
MarTech Series
Hi Marley’s Ready for Guidewire integration will enable insurers to utilize texting within the ClaimCenter to communicate with insureds.
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Press Hit
MetLife* Ties Up with InsurTech Startup to Accelerate Virtual Claims
P&C Specialist
MetLife Auto & Home is stepping up its digital transformation and improving the claims process by partnering with Hi Marley.
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Press Release
Hi Marley Announces Partnership with American Family Insurance to Proactively, Directly and Easily Communicate with their Policyholders
American Family Insurance enlists Hi Marley to meet growing customer preference to conduct business via text message.
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Press Hit
Plymouth Rock Rolling Out Expanded AI SMS With Insurtech
Digital Insurance
Plymouth Rock Assurance and Hi Marley, offering AI-powered SMS software, announce an expansion of their partnership following a pilot.
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Press Hit
Business News: Neuro-ID, Livegenic, Concentra and Hi Marley
Claims Journal
Plymouth Rock will expand work with Hi Marley to design and deploy intelligent SMS text messaging across all customer and agent-facing interactions.
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Press Release
Hi Marley and Plymouth Rock Assurance Expand Relationship after Successful Intelligent Text Messaging Pilot
Plymouth Rock, known for its friendly customer service and unique human touch free of insurance company bureaucracy, is using Hi Marley to meet a growing customer preference to conduct business via text message.
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