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Featured Press Release

Hi Marley Introduces Conversational FNOL

Introducing Conversational FNOL™, an AI-supported solution that simplifies first notice of loss (FNOL), allowing policyholders to explain what happened in their own words while Hi Marley’s technology gathers critical information, immediately and accurately.

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Featured Press Release

New Report Exposes Communication Inefficiencies in Auto Total Loss

Featured Press Release

New Research Uncovers the Most Commonly Asked Questions in Workers’ Compensation Claims

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Progressive Posts Best Commercial Auto Underwriting Performance in 2024

The Connected Podcast

Co-curated by Alan Demers and Stephen Applebaum, The Connected Podcast is a daily scan of all the happenings in the world of Insurance & InsurTech News. This episode mentions Hi Marley's Voice of the Policyholder survey about recent service experiences, expectations and preferences.

Press Release

Hi Marley Survey Highlights Opportunities for P&C Carriers to Modernize Service Interactions While Maintaining the Human Connection

Hi Marley’s latest Voice of the Policyholder Survey captures insights from 1,000 U.S. homeowners, renters, and auto insurance policyholders who interacted with their carriers over the past six months. The results highlight customers’ service expectations and preferences, including a dramatic shift in policyholders’ perception of using AI for insurance requests.

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Meet the Insurtech: Hi Marley

Digital Insurance

Hi Marley CEO and Co-Founder Mike Greene discusses our founding story, evolution, and how we're reimagining insurance communication with empathy, AI, and a mission to make carriers not just likable but lovable.

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The Hidden Risks in Your Wildfire Insurance and How to Fix Them

So far this year, more than 28,000 wildfires have burned at least 1 million acres in the U.S., surpassing the 10-year average, and many homeowners and renters are finding themselves without enough coverage—or none at all.

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EV Charging Fires Are Rare but Insurers Can’t Ignore the Risk

Digital Insurance

As EV adoption increases and residential charging becomes more normal, fire risk has emerged as a meaningful coverage concern at the intersection of home and auto insurance.

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How These Customer Success Teams Lean on Traditional and ‘Out-of-the-Box’ Metrics

Our Director of Customer Success Dan Ko shared with Built In Boston about how Hi Marley's customer team combines traditional metrics with creative strategies to fully support our customers and ensure success.

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How Independent Agents Can Adapt to Meet Changing Consumer Expectations

Independent Insurance Agents and Brokers of America

Independent agents are embracing digital tools, omnichannel communication and proactive education to meet rising consumer expectations while maintaining the personal touch that builds lasting trust.

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The Role of Empathy in Total Loss Insurance Claims

Digital Insurance

Clear and empathetic communication is critical for alleviating negative emotions associated with total loss. Policyholders are more likely to feel supported and less stressed when carriers provide timely updates, answer questions thoroughly and show genuine concern.