Streamline Claims Communication
Hi Marley’s conversational platform integrates with Insuresoft Diamond to enable carriers to handle claims in one system, ensuring accurate information and increasing efficiencies.
Operators on the Diamond platform can*:
- Initiate text contact
- Assign and reassign adjusters
- Capture opt-in status
- Download transcripts upon case closure
- Capture notes alongside conversations
- Translate messages in 19 languages
- Record all message logs and media files
- Utilize message templates and scheduled messages
*Feature availability dependent on corresponding releases
“Hi Marley brings our client service to a new level. By integrating their solution, we are creating a better experience for a happier customer while optimizing our internal process efficiencies.”
Adding Hi Marley to our partner ecosystem is going to be a great benefit to our clients. This partnership provides an option for our clients that enables a first class claims communication experience to those they serve.
Learn more about Hi Marley’s integration with Insuresoft Diamond.
A Glimpse into Insuresoft Diamond
Hi Marley gives Diamond users the power to deliver simple and effective messages that further enhance the way insurance providers and policyholders connect. Send messages, create case notes, remain in compliance and more, all within the Diamond system.
Integration Benefits
Reduce Administrative Actions
Single-click Hi Marley case creation from Diamond and simple adjuster assignment/reassignment actions eliminate redundant steps.
Ensure Compliance and Transparency
Opt-in status, real-time messages, media files and PDF transcripts provide all Hi Marley conversation details for maximum visibility.
Improve Workflow Efficiencies
Message templates, scheduled messages, and language translation streamline workflows and improve adjuster response times.
