Improving Customer Interactions Through Conversational Capabilities
Our accelerator allows adjusters on the Duck Creek Claims platform to:
- Initiate text contact and create Hi Marley cases by lines of business or brands
- Capture SMS opt-in/opt-out status for TCPA compliance
- Control claim assignment and reassignment
- Utilize scheduled messages to optimize workflows
- Save conversation transcripts and media files through file notes
- Manage secondary operators for claim collaboration
- Access the Hi Marley web app with a single click for analytics and more
- Record Hi Marley messages and case status updates in real-time
- Sync closure of the claim and conversation with simple configuration
Learn more about Hi Marley’s integration with Duck Creek Claims.
A Glimpse into Duck Creek Claims
The Hi Marley Duck Creek accelerator streamlines processes and enables carriers to handle claims in one system, ensuring accurate information and increasing efficiencies. The real-time sync of case details, automated messages and operator management grants users working directly in Duck Creek Claims increased workflow efficiencies and secure compliance measures.
Integration Benefits
Seamless Adjuster Experience
Operators can utilize Hi Marley functionality directly within Duck Creek Claims to create cases, send automated messages, receive media files and more.
Increased Operational Efficiency
Features such as shared case notes, scheduled messages, and automatic transcript upload eliminate duplicative administrative actions.
Continued Policyholder Satisfaction
Efficient communication via a single text thread keeps customers informed, delighted and loyal.
