Designing a pilot to fully test an InsurTech solution before committing to implementation is the first step carriers must take to ensure their teams have the tools and technology in place to feel empowered to make a difference and improve the claims experience.

In this Q&A, Jason shares how Westfield is achieving a balance between automation and improving the customer experience.

Buying a car for the first time? This quick guide gives you the auto insurance basics so you can talk to an insurance provider and get set up with what you need.

Continuing to improve its exceptional claim service, the award-winning Electric Insurance Company has added Hi Marley’s texting platform to its claim processes—where it found immediate, enthusiastic acceptance by claimants.

Some companies use machine learning, specifically natural language process (NLP) to better understand their customers and unlock hidden value to thrive.

One million policyholders across North America have now used the Hi Marley Insurance Cloud communications platform to communicate with their carriers! Our customers helped drive adoption with innovative ideas.

Always looking for innovative ways to improve the customer experience, Conifer set their eyes on advancing communication. They wanted to offer their customers more ways to communicate – methods that would fit their needs and preferences. They landed on texting.

Recent survey data shows a consumer demand for texting and how carriers can will improve policyholder experiences by aligning conversation types to the right channel.