Kim Johnson is the Senior Vice President of Customer at Hi Marley, where she leads the company’s customer strategy and ensures that the carrier voice is embedded into the company’s product and service offerings. With over 20 years of experience in the insurance industry, Kim has a proven track record in customer experience (CX) strategy, technology, and driving large-scale transformation initiatives. Prior to joining Hi Marley, Kim held senior leadership roles at Liberty Mutual Insurance, where she led CX strategy and managed software product development for servicing and claims. She also spent significant time at Allstate Insurance, working across Technology, Human Resources, and Claims. Kim began her career at Accenture, specializing in change management and consulting for financial services. At Hi Marley, Kim’s deep industry expertise and collaborative leadership style are instrumental in helping carriers deliver exceptional customer experiences. Her strategic vision is crucial in driving Hi Marley’s mission to improve the insurance experience through intelligent conversational solutions. Outside of work, Kim enjoys spending time with her family, traveling, and engaging in community activities. She is passionate about mentoring and sharing her love for the insurance industry with others.