April 12, 2023

Pioneer State Mutual Rolls Out Insurance-Focused Communication Platform in 30 Days

Boston, MA – April 12, 2023 — Hi Marley, creators of the only insurance-focused collaboration platform powered by SMS, is proud to announce its partnership with Michigan-based P&C insurance provider Pioneer State Mutual to simplify and streamline customer communications.

Providing Michigan with auto, farm, home and renters insurance since 1908, Pioneer State Mutual consistently invests in innovative technology and solutions to meet customers’ evolving needs and expectations.

“We’re excited to partner with Hi Marley and offer our policyholders a more efficient and faster way to communicate with us throughout the claims process,” said Chuck Garry, VP Director of Claims at Pioneer State. “We saw immediate benefits of Hi Marley during our pilot. After just 30 days, we received such positive feedback we knew we wanted to roll out the platform to a large group of our auto and property claim staff.”

Pioneer State Mutual could implement the Hi Marley Insurance Cloud immediately, requiring no heavy IT lift.

Pioneer State Mutual identifies every opportunity to enhance customer satisfaction. As the top driver for 5-star reviews (46 percent), Hi Marley’s recent study found that adjuster attitude and approach have the most significant impact on customer satisfaction. So, it’s no surprise that Pioneer State Mutual has achieved a 97 percent claims satisfaction rate, with 99 percent of customers saying their adjuster was helpful and courteous. The Hi Marley Insurance Cloud will help Pioneer State Mutual further elevate the claims experience for its 190,000 policyholders by giving adjusters additional channels to communicate, support and connect with customers.

The carrier has already received positive feedback on claims that use Hi Marley. For example, one satisfied customer described their experience as “very efficient, fast and easy claims process, contacted me in a timely manner and received payment in less than a week.”

Managers and supervisors also appreciate the increased transparency and visibility that Hi Marley provides into claims conversations, allowing them to ensure customers receive immediate attention and the highest level of customer service.

Next up, the companies will work together to implement a seamless integration between Hi Marley and Pioneer State Mutual’s claims system of record.


About Pioneer State Mutual
Pioneer State Mutual Insurance is a property-casualty insurance carrier specializing in coverages for individuals, farms, and businesses. We market our products through the Independent Insurance Agency system and currently only write in the state of Michigan, providing best in class service for our agents and policyholders while maintaining a satisfied, highly motivated work force, and a sound financial base. Since 1908, Pioneer State Mutual and its network of Independent Insurance Agents have been dedicated to serving our policyholders with compassion, integrity, and excellence in order to create peace of mind, one decision at a time. Today, we offer a wide array of insurance options including Auto, Home, Farm, Mobile Home, Renters, and Commercial policies, all expertly tailored to your specific needs.

About Hi Marley
Hi Marley is the intelligent communication and collaboration platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry-leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.

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Media Contacts 

Hi Marley

Amy Finn, VP Marketing  [email protected]